Woodglen Medical Group - Glendora, California

Mary

Absolutely loved Woodglen Medical group. I just had my third baby but this is the first time I've been with Woodglen. Of all the OBGYNs I've had, they are by far the best. I had a wonderful experience all nine months and a great delivery. I can see why they were so highly recommended by my friends.

Juan V.

Calling in if you missed an appointment is indeed hard. I was instructed to just stop by if calling in is not working for me. Staff are patient and kind. They are in the process of expanding their phone lines in order to take more calls. The care has been wonderful. Dr Kassar has a great bedside manner and is knowledgeable about my condition.

Edit: They have upgraded their phone system. Calls are now working well.

Ashli B.

3 years later almost 4 and I’m finally writing this review. Dr. Kassar is such a good doctor. However, when I delivered my son he wasn’t on call so I got doctor Alvarez Mott and let me tell you…he’s is very rude. He was called multiple times and said he was on his way and did not show up till hours later. The nurse had me push when my son wasn’t even in the position to start pushing. I was at station negative 2 and usually at positive 2 you start. So I was pushing for 4 HOURS. Dr. Alvarez shows up and makes a rude comment. He says “are you going to be able to do this” and I have a confused look and he says “well normally you push for 1/2 hours not 4 hours”…like umm excuse me sir I’ve been doing what however told me to do. It was very unprofessional and made me extremely uncomfortable. Well turns out my son had a shoulder dystocia as his shoulder got stuck…& now has erbs palsy. After everything he made it seem like it wasn’t a big deal and even asked how “much weight I gained throughout the pregnancy” & said that could be why that happened. I had no idea till the next day how bad it was. My sons arm was limp. Never did the hospital or doctor report it so we could get any type of services. They made it seem like it wasn’t a big deal. Now at almost age 4..he’s finally seeing children’s hospital and getting the help we could have gotten YEARS AGO. The nurses at the time even told me that he’s ALWAYS late and that Dr. Kassar is always there early and on time waiting to be called in. Be careful. That was my first baby and the whole experience still to this day haunts me. My son now has to undergo intensive surgeries to have a chance at having a normal functioning arm. I’ve had two more kids since then with a different doctor and I can assure you the service and care I received was significantly greater. He even told me he NEVER has his patients start pushing till they are at station 2. Hope this helps you with your decision so no other person or child has to go through what we did!!!

Fleur V.

Front office might struggle with organization. Led to negligence while I was a patient unfortunately. Could have ended badly if I hadn’t caught it, but I gave them grace and continued under their care. Then Young Dr. Kassar seemed to not even remember what was on my chart when I visited, felt like I had to remind him a few times. Yikes. He had great bedside manner, so there’s the extra star for that. Maybe they have too many patients to keep up, idk. Long wait times on the waiting room, always on hold on the phone… plus now that they are under a new medical group, dealing with billing mistakes is no easy task. Hours of my time spent. The billing lady was polite, and I would have overlooked the whole thing if the front office lady didn't originally act so short with me, saying they were doing a big courtesy by trying to help me with my problem. It wasn’t MY problem, it was a lack of organization or communication somewhere on their side, but thanks for the “courtesy” of doing your job. If you’re from Glendora, do yourself a favor and just drive further away for a better practice. Would probably be more time efficient for you.

Sandra J.

My ultrasound was at 8 my dr appointment at 9 I was done at 11... They opened late and we're way overbooked I was one of 10 coming in at 8. They handed me my paperwork then told me at 8:20 that I had to go somewhere else for the ultrasound so I took my paperwork and went to the next office. Since my husband couldn't come in due to covid-19 I was told I could get a dvd. They helped people who came in after me first so I didn't get helped until 8:50. When I went in the guys was like no video picture only. So I asked if I could face time my husband he said ok but began the process while I was still dialing. He said you're baby my picture showed up with a heartbeat and I was done. He gave me, a first time mom 2 minutes. I only knew it was a heartbeat because I watch tv. He gave me zero explanation then had me leave. Things got better after this, the doctor was great but they were extremely disorganized.

I stayed with them my whole pregnancy hoping things would get better. While the doctor and nurses were nice while there. They never answer the phone or call you back. They are also the first doctor I've gone to where you don't get a reminder call the day before your appointment. The wait time is always long. They didn't let me know when they started allowing other people in for appointments I found out from another patient, because of this my husband missed out on our babies ultrasound.

Since it was Saturday when I went into labor i was told to go to the hospital that there was no on call doctor at the office. I was in labor until Monday and my doctor never arrived. The hospital couldn't get a hold of my records so they had to repeat a bunch of tests.

Britny K.

Dr. Sam Kassar and his team are the best. I always leave my appointments happy and confident. He answers all my questions and never once made me feel uncomfortable or unsure. I just delivered my first baby with him this week and never felt nervous because of how professional and reassuring he is. I will never go to another OB-GYN.

S K.

Dr. Naim Kassar is very kind and genuinely cares for his patients. He keeps the visits very professional. I’ve been going there for years now and recently had to have a procedure done. Dr. put me at ease. His medical staff were INCREDIBLE and made a scary (for me) procedure actually fun some how. Now, I feel a love for this group that I didn’t have before. I also love that Doc is a believer in Jesus Christ. It’s important to me that we share the same faith.
I do wish the front desk girls were more friendly but honestly, I think they are very busy and do their best to try to be personable.

Marisol G.

I want to start off by saying that I LOVE my doctor. Dr Kassar is friendly, kind, welcoming and extremely professional. Every visit that I've had doesn't even last an hour. That's even including if you need labs done. Super fast and the staff are so friendly and professional. I also had my surgery at their center. At the surgery center the staff was extremely Friendly and understanding. I had no problems with getting answers to any questions I would have. Had no problems with my fallow up appointment. I even had dr kassar call me when he thought I was late. To make sure I got to my appointment, no matter how late I was. The only negative thing I would have to say if anything. Is that the parking lot is extremely small. Depending on the time of day it will be hard to find parking; but if that's the only thing that would stop you. Then your loss is my gain in less waiting time. Highly recommend him to everyone!