West Coast Medical Equipment & Repair inc. - Chatsworth, California

Address: 9729 Lurline Ave, Chatsworth, CA 91311.
Phone: 69261151.
Website: wcmequipment.com
Specialties: Medical supply store.
Other points of interest: Identifies as women-owned, In-store pickup, Wheelchair accessible entrance, Wheelchair accessible parking lot, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 15 reviews on Google My Business.
Average opinion: 3.5/5.

📌 Location of West Coast Medical Equipment & Repair inc.

☎️69261151

⏰ Open Hours of West Coast Medical Equipment & Repair inc.

Monday: 9 AM–5 PM
Tuesday: 9 AM–5 PM
Wednesday: 9 AM–5 PM
Thursday: 9 AM–5 PM
Friday: 9 AM–5 PM
Saturday: Closed
Sunday: Closed

West Coast Medical Equipment & Repair inc., located at Address: 9729 Lurline Ave, Chatsworth, CA 91311, is a well-established medical supply store that has been serving the community for many years. The company can be reached at Phone: 69261151 and their website is Website: wcmequipment.com.

One of the key features of West Coast Medical Equipment & Repair inc. is that it is identified as women-owned, which is a testament to their commitment to diversity and inclusion. The store offers a wide range of medical supplies, making it a one-stop-shop for all your medical equipment needs. Additionally, the store is wheelchair accessible, with both an accessible entrance and parking lot, making it easy for people with mobility issues to access their services.

West Coast Medical Equipment & Repair inc. accepts various forms of payment, including credit cards, debit cards, and NFC mobile payments, making it convenient for customers to make purchases. The store has received 15 reviews on Google My Business, with an average opinion of 3.5/5, indicating a generally positive experience from customers.

Other points of interest about West Coast Medical Equipment & Repair inc. include their in-store pickup option, which allows customers to place orders online and pick them up in-store, saving time and shipping costs. The store's credit card and debit card payment options also provide customers with the flexibility to make purchases as per their convenience.

👍 Reviews of West Coast Medical Equipment & Repair inc.

West Coast Medical Equipment & Repair inc. - Chatsworth, California

Sara B.

1/5

This is by far the worst, unprofessional and unorganized place I have ever seen.
We have ordered a wheelchair for my 91 year old mom more than 2 months ago. We have been there several times. Every time they said we are missing a document and we prepared it for them. About 2 weeks ago, we went there and they finally said everything was ok and they will call us to pick it up in 3-4 days. They never called and when we went there, they started over and claimed we are missing documents. My mom is traveling today and needs the wheelchair but after more than 2 months of waiting and going there back and forth, she doesn’t have one.

Kitty M.

5/5

I had an excellent experience renting a knee scooter when I broke my foot —I needed one immediately and no other medical supply had one available . When I called , the woman who answered said they were out of stock but she would check the warehouse . She took the extra time and effort to find one for me and hold it until I got there . It was over an hour drive but worth it . The staff is very kind and considerate . I did not experience anything like the other reviews here .

Jill W.

1/5

This company is awful and has put our family in a terrible situation. They were hired to repair the motor of my sister-in-law's hospital bed. She is a quadriplegic and her nurses rely on a fully functional bed to care for her properly. The repair should have taken 2 weeks but West Coast Medical dropped the ball, and our constant calls for updates were answered with "you'll get it in 2 days." These delays lasted for 3 additional weeks. Their list of excuses included losing the motor in their Georgia office, production delays, and blaming FedEx on the delivery. When the motor was finally re-installed we discovered that the bed's remote wasn't returned, so the bed still didn't work. West Coast Medical's approach was to blame US for losing the remote, then telling us we had to pay an additional $80 to replace the remote that THEY lost. We spent hours on the phone arguing with their staff and trying to find out where our remote was and who was going to pay for replacing it. We repeatedly asked to escalate our problems up to the owners, Carlos and Rosalina Ortega, but they refused to speak with us and we realized that THEY were the ones insisting that we pay for their mistake. How unethical for owners of a medical supply company to blame their customer and try to stick a Medi-Cal patient with the cost of their mistake. Eventually their manager found a remote and installed it this week, but after they left we discovered it was the wrong remote and the bed is still not fully functional. Only after we told them that we would start writing reviews on their company did they finally agree to ship us a new remote from their Georgia facility and waive the installation cost. But as I write this five weeks have passed and we still don't have a remote, the owners have still never called, offered an apology, or provided any explanation for their failures. The only silver lining has been Jessica, a staff member who does understand how to provide compassionate customer service, but was placed in the impossible situation of constantly having to deliver the owner's unreasonable excuses and demands. Don't believe the hype on their website. This company fails the honesty test and would rather leave their customers stranded while stiffing them for a few extra bucks.

Dennis G.

5/5

Found them online, needed to fix our grandmas motorized wheelchair. They were very friendly from the get-go and invited me to come down or even offered to visit our house. We brought the chair in and they said it would be about a 4 days to fix and they even gave us a loaner chair for the meantime. The owner Carlos personally helped us and he was very friendly and knowledgeable. All and all it was a nice experience.

Kmahmood M.

5/5

By far the most helpful people I've worked with. My mother has been confined to a wheelchair for the past several years and as you can imagine it's been quite a struggle. West Coast was nice enough to give my mom the time to find the most comfortable chair and teach her how to use it properly. They are patient and friendly, what you would expect from a company that deals with people with disabilities. Other places I found treated us like a customer but here we felt like a patient. They even helped us install ramps at the house and handled all the insurance forms. Great experience and definitely the best around.

Jack M.

5/5

I chose this company to service my scooter and when it came time to change back to power chair, west coast worked their magic and I got my new power chair yesterday. I can't thank you enough!!!
Thank you Carlos, your a real pro!!

Bjorn H.

5/5

nice place. been coming here for several years since they take medicare. friendly and honest, usually I never have to pay out of pocket. they also make house calls which is convenient. I would never go anywhere else.

Penny S.

1/5

Worst company ever. They never pay their vendors. Owe more than 3k for over a year and won't pay it off. Would not recommend dealing with them. Don't know how to bill insurance for their clients and make the client pay for repairs.