Victory Bay California - Residential Treatment - Tarzana, California

David A. S.

Intake call provided me with misinformation re: insurance as well as frequency of individual therapy (daily) that I would receive. Residential program is new so intake wasn't yet knowledgable.

Primary onsite therapist was LCSW. I and other residents there with me didn't mesh well the person.
Had weekly virtual appt with Psychiatrist in NJ.
Almost all group sessions were done by persons at the Behavioral Health Tech. (BHT) level, not a licensed therapist. They were tremendous people, but at times were not prepared with lesson plans until the last minute. I would think the sessions would be more pre-planned, following a given program. Therefore, it felt like some of the group sessions were simply "fill".

Noise! Its a house, with no carpeting, all hard surfaces. It has an open floorplan. Therefore ALL noise, without sound dampening will goto 2nd floor, where all bedrooms are. As a resident staying there due to crises, not getting great sleep did not help my recovery. There could EASILY and inexpensively be soft surface sound dampening done to the facility to help alleviate the issue. Internal blinds, or tapestries to cut sound near and around the stairway. Similar thoughts for the LARGE wall spaces around the stairwell. Fabric wall paper or tapestries, etc. would help considerably. I heard most all staff changes (11-11:30pm) since much of any discussions were done near the open foyer area.

My first room was next to the laundry room. For some reason they deemed the night shift the best shift to do the laundry. (I honestly don't know what to say about that) While you don't hear the machines too badly you DO hear the people opening and closing the door (its always locked so you get to hear jingling keys and unlocking) to the room and any other sounds they are making. Simple change of operation protocol to have another shift be responsible for laundry. Or move the laundry machines to the garage (higher cost). I have tinnitus so wearing earplugs is difficult as it exacerbates that.

There is no door to the group meeting room, just heavy curtain. This allowed for noise during group times. With a curtain it generated a "casual" protocol for staff to be ok with entering/exiting during group times. I don't think this would be an issue if the room had a door. Door's seem to make people think more about whether they actually "Need" to enter or exit at that crucial time while a meeting is going on.

On the internal end of stay survey/feedback form they request you complete before leaving they ask for a series of positive and negative feedback on the program, staff, facilities, etc. Then at the bottom they ask for permission to use any of the positive feedback elsewhere. I said "no". I could leave a horrible review but say one good thing and that is what someone might only see in a list of reviews. hmmm

I did have very good EMDR sessions with a contracted therapist that came in. It is the ONLY positive individual therapy I feel like I am taking with me. A contracted therapist came in the last couple of weeks to do a few trauma related groups. I felt those were much more worthwhile than the groups facilitated by the BHT's. The fitness coach was great. The yoga/sound bath person was great (except the 2nd session she did for us there were so many interruptions and unnecessary noises, the group disintegrated into anger and frustration by several of the residents trying to have some quiet introspective time.) After that time management chastised us residents for allowing our fixation on what was wrong with the facilities or program to distract us from the recovery we were there for. You heard me correct. Point of reference: We were there BECAUSE WE WERE ALL IN FRICKEN CRISES in our lives. Poor sleep, constant noise or interruptions created extra hurdles.

Final : Therapy felt disorganized and performed at a professional level less than expected. Facilities need a walkthrough with an intuitive eye on resident needs re: noise. Staff need training on protocol when groups are in session.

Debra M.

My son recently agreed he needed longer term help after IOP, PHP and other programs in NJ. This CA location is a game changer! He's never been excited or happy about a "program" or facility like he is here. I can't wait to see what good things happen for him here. Thank you Victory Bay CA!

Monarch C.

This facility changed my life! Such a beautiful home and location and I was given the time and space to really work on my mental health. Thank you Victory Bay!

Kristen S.

I cannot say enough positive things about Victory Bay in California. The staff here are incredibly compassionate, knowledgeable, and supportive. The individualized care plans, along with group therapy sessions, helped me gain a deeper understanding of my struggles and how to cope with them in healthy ways.
The therapy team was always available to answer questions or provide support.

Jennifer D.

I recently had the opportunity to support a loved one who attended the inpatient mental health services at Victory Bay. From the moment they arrived, she felt like she was not just another patient, but a valued part of the community. The environment is calming and supportive, which really helped during a challenging time.

Overall, the experience at Victory Bay was transformative for her, and myself as well. If you or a loved one is seeking mental health support, this place is truly a beacon of hope. Highly recommend!

Christian

Victory bay was the best choice I’ve ever made. Grateful for all the support from the amazing staff. Especially client experience!

Chyna S. -. D.

Victory Bay, California provides exceptional services! The therapists and technicians are compassionate, well-informed, and supportive. The therapy team is always available to answer questions and provide support when needed!

Angel F. B.

Amazing! The therapy and treatment team is top tier ☺️. They have helped a friend of mine so much!