United States Postal Service - Pensacola, Florida

Karyn P.

I wanted to take the time to recognize one of the supervisors at this location, her name is Ashli. Ashli has taken the time to give status updates on getting our cluster box master lock repaired, and has continued to keep me informed via email. She’s gone above and beyond to get this taken care of, my fellow homeowners and I really appreciate it and are looking forward to getting our mail close to home! Thank you Ashli

sarah B.

I went today to mail some packages at this location. I was in line about 45 mins as there was close to 15/20 people in front of me. There were 2 guys working the counter. I watched as basically every customer needed the sticker to write the to/from name and address on. As it was my turn I get called up by the black gentleman. Now I watched him help countless black customers. He happily provided the slips to write addresses in and applied them to the packages. Now it’s my turn, I tell him I need the same slip to write the address on. He says they are on the wall and points to the back wall. Says I need to purchase them. So basically I need to get out of line get the slips then move to the back of the line and wait another 45 plus mins. At no point was anyone else told to do this as they were provided by him. I’m a white woman and have never been more racially discriminated against in my life. That man needs to be fired. I will be reaching out to corporate and whoever else I need to to ensure this racist man gets fired.

Donald W.

This Myrtle Grove Pensacola FL post office branch provides adequate services. Route drivers and their branch route supervisors quality assurance refresher training is highly recommended.

Glenn G.

Updated 01/14/2025. I don't usually have a problem at the post office, just the delivery driver, and it continues. I placed an online hold Mail request, and as usual, they still deliver mail to my residence mailbox

Danielle N.

After my experience and seeing that of others below, I recommend that those in Pensacola have their packages sent by private carrier to their homes, completely avoiding the USPS. The 32506 post office is not reliable.
Two unrelated packages both were undelivered by this post office (32506) in December 2023. The first package was a large flat rate box sent from family. The second was a purchase from an online seller. Both packages were said by tracking to be "delivered," then "forwarded," then "moved left no address." The packages were then both returned to their respective senders.
I've checked addresses and such for these packages, and nothing is incorrect on my end. Also, I regularly receive mail correctly to my address all of the time (letters) and have not moved since about a year ago.
The flat rate box did eventually come, after it went all the way back to sender first. The second package still has not come -- it was sent back to sender. When this January, the seller re-sent me the product I had purchased (making this package number 3), that package also did not arrive. It is currently saying "delivered," but it was not delivered.
I am not pleased with the performance of the 32506 post office and plan to use private carriers in the future for packages.

** Update: I received package number 3 today, but late in the afternoon (and it was said to be delivered around 10 am).

Terry B.

First of all, they NEVER answer the phone because they know that it's going to be a complaint. Go figure! Why was I trying to call? Because their delivery driver refuses to get out of the truck to deliver a package that requires a signature. Just pulls up to the mailbox and leaves a "Missed Delivery" note while I'm standing in my doorway watching him. Does this regularly.

Aaliyah

The driver left a "missed delivery slip" and didn't even knock or ring the doorbell.

Dorris H.

Have your mail carrier that delivered mail on 7/25/24 on Tryton Circle to stop Lying about Box/Blocked. First of we sitting on porch and we see you driving by and we said we don’t have mail, it 5 people live here and 3 more use as home of residence. The mail comes next day marked B/B. Ridiculous people!!!!