UF Health Emergency & Urgent Care Center - Baymeadows - Jacksonville, Florida

Micah M.

Lot of five star reviews here but.. They deserve it. This new facility is top notch and amazing. Staff is friendly and quick. There was no one in the lobby when we came in but they took care of us and our baby and got us in and out with in 1 hour. Some pics just showing how clean and what the rooms are like.

Dr F.

I got sick with Influenza A complicated with pneumonia around New Year's day. Reluctantly I found myself walking into this urgent care clinic. I can now reflect about the highly professional staff that took care of me those days. As soon as I got in I was seen and the staff started their care protocols. After all the tests were done, I was quickly diagnosed and other more serious conditions were ruled out. I was sent home with the right treatment. Throughout my visit the staff transpired professionalism and excellent bedside manners. They were caring, respectful and diligent. Sadly, I found myself having to come back a couple of times more within the following 48 hours since I was feeling so bad. However, they examined me again, added any medications that were necessary and gave me the reassurance that I needed. So, having to visit this clinic three times within a short period of time, I have to say that the healthcare service was excellent every single time though the staff was different each visit. The physicians were particularly good. The clinic is well equipped and nicely put together. I would highly recommend this location to anybody in need of urgent care.

Rakkiya W.

Everyone here is hardworking. This is everything you should pray for in healthcare. You are in and out but they are thorough. I wish they could have done my surgery though instead of having to go somewhere else. They were efficient with all information and test.

Bryan A.

My son had an ankle injury that we needed to get assessed to determine if it was broken. We got to the care center at 10am and he was immediately taken back back for X-rays. We literally did not wait in the waiting room. Within an hour the X-rays were read and a course of action of recommended by the doctor.

From the reception desk to the registration person to the nurses to the doctors, this place was the best urgent care experience I’ve ever had. They were kind and considerate to my son and showed humor as well. The doctor was thorough and communicated everything clearly throughout our time there.

Cannot recommend this place enough. Quick, thorough, professional care.

L

Today got there's at 5:30 pm first when the nurse saw me at the triage she told me to go back outside the lady in front desk ask why I was out instead of in a room the call a nurse he came and ask if I had a sticker when in an out then brought me inside again to a room he was nice the Dr she was nice also the did blood work very fast and urine but after the change of shift at 8 pm the wait just was longer and longer never saw the nurse if that new shif until I call to tell them I was living .like I said got there at 5:30 it was already 10.13 pm and when I call the nurse to ask why the Dr. Hasn't come for the pelvic exam she said there were just one provider and she was taking the more emergency she had so I guess what I have wasn't emergency enough so they just left me there I decided to leave told the nurse to take the IV out . I was hungry tiered plus I had a daughter waiting for me. since 5:30 to 10:14 pm of wait that's to much in an urgent care first time it happens and left with no pelvic exam. But the staff like nurses etc there were nice and it's very clean .

Barbara K.

I was brought here after a collision on I-95 and I was seeing very quickly. Had an almost immediate CAT scan and the doctors nurses and staff were very understanding, nice and professional. Turned a bad experience into a bearable one.

Wilker F.

I had a terrible experience with Dr. O. I arrived at the clinic in severe pain, expecting professional and compassionate care. Instead, I was left waiting for nearly an hour without any attention, despite my obvious discomfort. When I finally asked for assistance, I was ignored and treated with indifference.

A doctor’s primary duty is to care for their patients, especially those in pain, but Dr. O failed in this basic responsibility. This level of negligence and lack of empathy is unacceptable in any medical setting. I would not recommend this doctor to anyone in need of urgent or compassionate care.

JNAA J.

I visited the UF Health Freestanding ER in Baymeadows for flu-like symptoms and spent about four and a half hours there. When I arrived, the triage process with a nurse named Leslie was very smooth. She was kind, professional, and made me feel at ease, which was a great way to start the visit.

After triage, I had my swabs and a chest X-ray done fairly quickly, but after that, I was taken to a cold room where I waited for nearly three hours without any updates on my status. At one point, a staff member, possibly named Julio, came in and brought me a blanket, which I really appreciated. However, after that, I didn’t see anyone else come to check on me or provide any information about my visit or next steps.

It became clear that the ER was facing a staffing shortage that day . The team was working hard, but there simply weren’t enough staff members to keep up with the volume of patients, which leded to a very long wait and a lack of communication. While the care I received was good, the extended delay and the feeling of being forgotten in the room made the experience frustrating.

I hope UF Health takes steps to address their staffing challenges so that patients can receive timely care and feel more supported during their visits. The staff who were there did their best, but they need more resources to ensure a better experience for everyone.