UCLA Health Porter Ranch Primary & Specialty Care - Porter Ranch, California

Rachael B.

Most expensive doctor visit of my life. I was told by the UCLA doctor to do X-rays again even though I’d just done them at a different doctor’s office and told her. But she said “they’re cheap, you can just do them here” to save the hassle of contacting the previous doctor’s office. I received a bill for $400 for X-rays and $600 for the doctor’s visit after insurance. To me, that is not cheap. I won’t be returning for the follow up appointment because it will probably be another $600, so this was basically a waste of money and time.

Name U.

It’s taken four years for UCLA to go from top of the country to the top imitator of K.P.

Incompetent administration. Lackluster doctors. UCLA cares more about checking the right political ‘boxes’ rather than providing top-notch patient care. They are designed to maximize profits and bilk your insurance. Notice all the poor reviews. They have resources to pay someone to check and respond to reviews, but try to get a doctors appointment in under four months. Support staff has been decimated by UCLA’s over acceptance of new patients and certain mandated medical policies that need not be mentioned here. Doctors have little to no interest in their patients, they just need numbers to quiet administrators hounding them to see more patients.

Run. Run far. And run fast. You don’t want this place.

Liz C.

ZERO STARS waited 45 minutes to see a doctor!! Got x-rays the room was filthy disgusting 🫣 unsanitary. Dr. Sent a tech in that knew nothing a waste of my time and money!! DO NOT GO HERE

Richie S.

The communication from provider to patient is ineffective. Cancelled my appointment after waiting 4 months (August 2023) and didn't communicate effectively. Then they just told me when I got there that the appointment was cancelled. The next available appointment the provider has is April 2024? Why do I have to go back to the line just because the provider is not available today? And when you cancel appointments, please call or text so we can acknowledge that the appointment was cancelled.

I'm really disappointed with UCLA. Especially the staff at this location.

Gg D.

4 stars due to long waits for primary care doctor visits. Not as long for specialists, which is appreciated. Definitely great doctors.
In previous years blood draw was terrible. After several painful blood tests, I would go to another lab.
However, the lab personnel has changed and they are great.

Moe M.

clean location, nice staff and doctors and not a long wait time beyond appointment time, however, the price is unreasonably high and in contrast to their claim of transparency, there is no transparency when it comes to charges. For a regular pediatrician visit they billed insurance about $800 and $400 of it is our responsibility!!! they didn't tell us in advance about the scale of the charge and even when I called the billing department to see whether future regular well visits will be about this same amount they said they don't know! long story short, not worth it and I am going to transfer to another pediatric clinic

Nick G.

Very poor specialty care and seriously bad management of user health results/appointments/communication in a convoluted and faulty system. Went for a sleep study, which took months of waiting just to get a referral and then see the specialist. Then got misinformed that a test kit will be sent to my home, was corrected by the lab and had to schedule to personally pick it up myself and drop it off. Then been trying to get a follow up on the results, which they simply won't let me know, and then when the original specialist wasn't available they scheduled me with another. BUT 10 minutes before seeing them, after waiting for 2 weeks after the fact, they cancelled and informed me only the ORIGINAL doctor can share their results with me. I then try to schedule time again, got cancelled AGAIN the day before, then they nearly did the same thing and tried to schedule me with a different doctor! Which means this would have happened AGAIN! I have now been fighting for my results for over a month and they have no idea when the original doctor will be back and refuse to let any other give me what I need because of a convoluted and quite nasty "agreement" that only THAT ONE SPECIALIST can sign off on. They estimate it may be nearly 2 more months before I can see this specific doctor again, but goodness knows if they will bother to let me know or just cancel at the last minute again. Nearly 4 months waiting and hundreds spent for a single test with visits and now they hold my results hostage over one specialist who may cancel all over again for who knows how long. This is misery and I want to warn anyone else who is considering coming here for special cases like my own.

Edit: Reducing down to a 1 star because a bot just directed me to a "feedback form" to waste my time despite the description of "we are escalating and want to reach out to you". Do not come here, your health and time will only be exploited. I am looking elsewhere for my own sake.

Xie S.

Super terrible service with super high charges!
I checked my bill from UCLA health for my first visit on MyChart app yesterday. However, I am so confused about the incredible high cost of my first office visit in UCLA health clinic (Location: UCLA health Porter Ranch)
The bill showed me that my office visiting fee cost $1360 (my insurance paid more than $500, and I should pay more than $800). I think it's a unreasonable fee for a patient, so I need an reasonable explanation about this cost. Then, I called UCLA health billing department for a reason, but no one can explain it for me, and they also made excuses to stop me to contact with their supervisor( they said their supervises are on vacation during “pandemic”). Later, I called the UCLA health for my doctor visit records for re-checking what kind of service did i enjoyed except a office visiting which lasted for less than 30 minutes. However, their staffs just promised me but it’s just a promise.
By the way, i have to say that I didn't request and agree any other special medical service and exam during my first doctor visit.
In addition, no one had told me anything about this unusually high cost in advance before I went to visit.
If I had known the “truth” about UCLA health, I would not choose them, because of their terrible service and ridiculous high office visit fee.
Thus, everyone, you should be careful their eager for money.