Trulieve Eustis Dispensary - Eustis, Florida

alex C.

I preordered online. When I walked in i saw a bunch of people seated so I seated. 40 mins later realizing I had to check in. So why isn’t there a “make sure you check in “sign or anything to let someone know u have to check in. After telling them I was there for over 40 mins u would think they would rush my order. They didn’t. I sat there for over an hour with my family waiting on me. Not cool, not cool at all. I’m still here waiting writing this and I just want to walk out but this is the only dispensary around here. Not cool!

Amy C.

Man.... I loved this store, the staff has always been helpful. However, lately... its just not the same. Check in takes forever. Doesn't matter if you express check in online. There's one guy particularly... if he could just reel in the extensive conversations, they could probably get out of the weeds. I've even had other employees tell me that working with him is brutal because it backs them up, then the heavy load falls on them. I once tried to mention it to him, "someone else to help you, quite a few people waiting on you"... but none of this prompted a sense of urgency... which in customer service is a must. I don't look forward to picking up from this location. If you can go elsewhere, the drive time will probably even out for the wait time you experience here.

Richard S.

The staffing issues have gotten ridiculous. Skipping over people, completely disorganized and under staffed. Wait times have been over 2 hours and I have 30 + min with out even being checked In. This place is going down hill real fast. Cant wait for a good dispo to open in our area. Chairs are missing and they have no idea where they went 😂😂

Cindy L.

This place has a lot of variety. Their staff are very helpful and friendly. It's the only one in the area so it get packed and sells out quickly. So... The early bird gets the best deals and selection!!

Auna C.

I’ve been a loyal customer at Trulieve in Eustis for some time now, and I can honestly say the experience has been nothing short of outstanding. The manager and staff here are incredible – they go above and beyond to ensure every visit is a positive one.

What really sets this location apart is how the team genuinely makes you feel like family. They remember me by name every time I walk in, and that personal touch makes a huge difference. It’s rare to find a dispensary that takes the time to build such a strong rapport with their customers, and it’s clear that they truly care about their patients.

The staff is extremely hardworking and always provides exceptional customer service. No matter how busy they are, they make sure to answer any questions I have and take the time to explain things thoroughly, which is so appreciated. As a patient, I always feel seen and heard, and they ensure that I’m getting the right products for my needs.

I can’t recommend the Eustis Trulieve location enough. If you're looking for a dispensary where you’ll be treated with care, respect, and attention to detail, this is the place to go!

Steven G.

Trulieve - Eustis has the best staff, hands down. They are always slammed packed busy, as they are one of only a few dispensaries in the area. Yet, they always seem to be understaffed. For how busy they are, the waits are extremely reasonable. And I will tell you, the day-to-day employees will do anything and everything they can to make sure your experience is pleasant. Go see them, be patient, and you will leave happy. I guarantee it.

Hiya L.

It’s not the product it’s the customer service. Terrible . Need a whole new crew down to management . And the reason being is because the way y’all make ppl sit like that I have never been to a trulieve to wait over a hr and a half for flower is beyond insane especially when yall only have two workers working at a time like it’s the management for me . TRULIEVE Please help this dispensary LOCATION OUT THEY SUCK .

Dustin M.

Honestly the worst trulieve I've ever been to. Been to leesburg, orange city, daytona and many others. This 1 specifically takes forever to check you in, people will wait forever to be checked in. Never see more than 2 or maybe 3 people working. It's ridiculous. But when served it is fast in and out.