TRUECARE SURGERY CENTER - Chino Hills, California

Address: 4511 Chino Hills Pkwy suite C, Chino Hills, CA 91709, United States.
Phone: 9096062434.
Website: healthy.kaiserpermanente.org
Specialties: Hospital, Surgical center.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 17 reviews on Google My Business.
Average opinion: 3.1/5.

📌 Location of TRUECARE SURGERY CENTER

☎️9096062434

Overview of TRUECARE SURGERY CENTER

TRUECARE SURGERY CENTER, situated at Address: 4511 Chino Hills Pkwy suite C, Chino Hills, CA 91709, United States, stands out as a reputable medical facility under the Kaiser Permanente umbrella. With a phone number Phone: 9096062434 readily available for inquiries, potential patients can easily reach out for more information. The center's official website, Website: healthy.kaiserpermanente.org, offers a wealth of detailed information about services provided and patient care experiences.

Specialties and Facilities

TRUECARE SURGERY CENTER specializes in Hospital and Surgical Center services. It's a place where one can expect high-quality medical care for various surgical needs. The facility prides itself on being wheelchair-accessible, with both a car park and entrance designed to accommodate those with mobility needs, ensuring that everyone can receive the care they need without barriers.

Insights from Reviews

Customer opinions, as reflected on Google My Business with 17 reviews and an average rating of 3.1/5, suggest a mix of experiences. Many praise the professionalism and care provided by the medical staff, including a commendation for a particular nurse named Natalia for her gentle demeanor. However, it's important to note that like any healthcare facility, TRUECARE SURGERY CENTER has areas for improvement, as indicated by some negative feedback.

What to Expect

Prospective patients can anticipate a medical environment that values accessibility and patient comfort, as evidenced by the wheelchair-accessible features. The center's commitment to professionalism, as highlighted in the positive reviews, suggests a staff dedicated to patient well-being and satisfaction.

Recommendation

For anyone considering surgical care, TRUECARE SURGERY CENTER presents a viable option, especially for those who prioritize wheelchair accessibility and a patient-centric approach. While reviews indicate there's room for improvement, the center's commitment to quality care and the positive interactions described by some patients are commendable. To learn more about services, schedule appointments, or read more reviews, visiting their official website at healthy.kaiserpermanente.org is highly recommended. This step can provide comprehensive insights into their offerings and patient experiences, helping you make an informed decision regarding your healthcare needs.

Remember, while online reviews are valuable, they represent individual experiences. Direct communication with the center or a healthcare professional can offer personalized advice tailored to your specific medical requirements.

👍 Reviews of TRUECARE SURGERY CENTER

TRUECARE SURGERY CENTER - Chino Hills, California

Karl M.

5/5

I see some negative reviews, but that was not my experience at all. Dr Andrea Tieng and her team were professional and caring. A special shout out to one of the nurses, Natalia, who was gentle and easygoing.

Mischelle M.

1/5

This facility is contracted through Kaiser. I had a surgery scheduled for Jan 2nd. I was there, the nurse and doctor was there. The facility was closed and the manager when called said they did not have any surgeries scheduled. 3 surgeries had to be cancelled. I read reviews and talk to other medical personnel from Kaiser and apparently this happens often.

Red C.

5/5

My experience was superb and I’ve had a colonoscopy done before I can’t even compare, the staff and nurses here were caring, friendly, precise with explanations on point.
In and out in under an hour , clean spotless facility, Dr Shakfe the gastro was fantastic.

Brandice W.

5/5

I’m leaving this review because based on the reviews I read prior to my visit, I literally tried to cancel and reschedule at a different location because the reviews made me so uncomfortable. My experience was the complete opposite of the reviews and was amazing!!! The staff were very professional and comforting and I have nothing bad to say about them. I would recommend.

Leo D. C.

1/5

I found Dr. Andrea Tieng to be unprofessional and condescending. Certain nurses were equally rude. When I later decided to cancel my appt. because I felt uncomfortable because of their unprofessionalism, I learned that they had a couple other colonoscopies also cancelled that day.
As I now read these other reviews, I realize I probably dodged a painful colonoscopy. I will strongly recommend to Kaiser to discontinue their contract with TrueCare Surgery Center

Sonia V.

1/5

Giving this place one star is being generous. My mother recently had a colonoscopy appointment scheduled at this location. She prepped for 7 days, making sure not to eat certain things and follow the instructions down to the letter. She cancelled other plans to ensure she wasn’t tempted to “cheat” on the prep. The day prior, she was on an entirely liquid diet, followed by drinking the prep fluids for the procedure. MORNING OF, she received a call she couldn’t answer as she was heading to the appointment, letting her know the appointment was cancelled and she had to reschedule. It’s incredibly unprofessional for them to expect someone to go through the burden of prepping for something for an entire week, eat anbsolu NOTHING for an entire day, and then dismiss them as if their time and efforts isn’t precious. Absolutely disgusting and ridiculous. My poor mother suffered for nothing.

Stephanie V.

2/5

I had an upper endoscopy appointment at noon, and although I got to the facility early, I didn't leave until 3pm. Considering the endoscopy only took 5min from start to finish, they had me waiting for 2 hours before being seen by the doctor. The nurse, although carrying herself professionally, could not get my vein and had to prick me 3 times before succeeding for the IV. It wasn't painful much, however it was an inconvenience. Also, they asked me to give a pee sample and my cup and the others that were already in the restroom with a sample were not labeled. When it was brought to the nurses attention, she brushed it off and said 'oh well. ' After waiting 2 hours, I was given a sedative through the IV, however they only waited about a minute before starting and I can honestly say it never kicked in. They also gave me a numbing agent to gargle to numb my throat, aggressively unsuccessful might I add. Considering I have a high pain and discomfort tolerance, I still felt uncomfortable for the entire procedure, them not acknowledging that I was severely uncomfortable and could not breathe during the endoscopy; they just wanted to get it over with and at one point held my hand down when I was trying to communicate that I needed a quick break. That itself rendered it an awful experience. I have had issues with Shakfeh before but decided to give him another shot, and he proved me right the first time; he has no regard for people's discomfort, pain tolerance, or need for more numbing agents. I won't get into too much detail of what I overheard, but a gentleman next to me was told by Shakfeh he could take an Uber home without another adult with him after his procedure, but he was told by the nurse that was not possible, and would only be able to do this very painful procedure without sedatives. All in all, I would not revisit this facility unless many changes have been made. Poor guy next to me...

Mike P.

5/5

Second colonoscopy, first at this facility through Kaiser. Nice facility. Clean. Well air-conditioned. Staff is friendly and helpful. I was comfortable and felt they were sensitive towards patients. My appointment was at 9:30 a.m. and was told to tell my driver to expect a 1-2 hour wait (driver cannot stay at facility). I was home by 11 a.m. They also communicated well via email and phone calls to prepare me for the procedure and answer any questions.