Springbrook Hospital - Brooksville, Florida

Ricky P.

This place did more damage than good; a prison with no bars. I can see why drug addicts come here, but there's no benefits for anyone else, like me, that just wanting to talk to someone about my problems. I was kept for 9 days, and the therapist cut my only one-on-one session to 10 minutes because I had no support on my feet after waiting 5 days for this session. We never continued our session. Then they overdosed me with Haldol when I tried to complain, which contracted almost all my muscles in my body for 2 days. It was one of the most painful experiences in my life. I had to be placed in a wheelchair during those days.

They tried to convince me that it was an allergic reaction so now I'm looking to get tested for that allergy to make sure what happened. Either way, volunteers looking for therapy are not safe in this location. You will be treated like an animal

Howard B.

I went in voluntarily and was taken care of. The nurses are very helpful and I was even given a shave. The food is fantastic and I met a lot of interesting people. A tech suggested that I write a book called "the no name book" regarding my visits to mental hospitals. So you get smoke breaks and you can also visit the recreational room. I was able to decompress and reset my mental clock. The facility is very clean and I saw a pest control guy spraying the area so there is no need to worry about that. All in all it's just another brick in the wall.

Jonathan H.

Well over a year ago they picked me up in Orlando. They brought me there. I was really wanting to get help really wanting to get treated for my illnesses and instead I had a guy that they were treating punch me in the face while I was in intake, nearly busted my jaw and cheek bone, but they never did anything. They give me cause they were trying to manipulate my thing in Springhill at a regular MD hospital. Because the one patient hit me when I was an intake and I was bleeding and they were trying to manipulate keeping me there and I refuse to go there so I went home but every time I’ve really In the past, since then they refused to pick me up. They refuse to help me. They don’t care they only push an agenda to make money they don’t care about true recovery I do know if you talk you ask them questions if you don’t be quiet, they will threaten me with the injection and they will strap you down and inject you as many times as they want to. That you’re very rude. Their customer service is nonexistent. They don’t care about patient care. They don’t care about helping fellow healthcare workers who are going through burnout like myself as a CNA. They only care about one thing strapping you down, giving injections or a baker acting people to stay there longer than they need to. I went to go in voluntarily last week they told me that I was going to be in the crisis care unit. Meaning psychosis unit and no way to leave once back there. They also said I had to take off my clothes even as a voluntary. They let me leave without getting any help.

Rachel G.

Unacceptable treatment our family experienced during his recent stay at Springbrook Hospital. This situation was deeply distressing and highlighted severe issues in communication, professionalism, and compassion among their staff.

My brother was admitted and held for 24 hours while waiting for a transfer due to his lack of insurance. Despite the circumstances, the communication from staff was chaotic and inconsistent, with different shifts failing to relay messages or document updates in his chart. When my parents called earlier to ask why he hadn’t seen a doctor, they were told they didn’t need to treat him because he didn’t have insurance. When we offered to pay out-of-pocket to ensure he received proper care, Christy (I'm not sure of proper spelling) who was HR rudely told me, “This isn’t a hotel.” Such dismissive remarks are wholly unprofessional and showed a lack of basic empathy.

Things escalated further when my brother called me in tears, scared because Maggie (who I later found out was the receptionist/intake staff) told him she was “going to give him an injection to make him go night-night.” He had not been combative or disrespectful—there was no reason for such a threat, which felt like intimidation. I returned to the hospital to speak with Christy and Dora about this, and Christy brought up that my father had been upset on the phone earlier. I reminded her that my brother should not be treated differently because of my dad’s concerns, but Christy’s attitude was dismissive and rude. When I asked for the state contact information to file a grievance, she laughed at me.

Given Maggie’s comment to my brother, I felt it necessary to stand by my car outside the facility to ensure his safety until his transfer. Even while outside by my vehicle, staff discussed trespassing me, though I had done nothing inappropriate. Every interaction with Maggie & Christy during this ordeal made me feel as though we were an inconvenience.

During his 24hr stay, my brother was left sitting on a wooden bench in a small intake room without a mattress, in a space kept uncomfortably cold with black mold in the vents.

The only person who showed genuine compassion and tried to explain the situation was Dora, and I deeply appreciate her efforts. However, the overall behavior of your staff—particularly Maggie and Christy—was deeply troubling and entirely unprofessional.

Patients and their families deserve to be treated with respect, compassion, and clear communication, regardless of insurance status. The behavior exhibited during this experience does not meet those standards.

This place needs to be formally investigated.

loyce A.

In all actuality I give this facility 0
stars! There has been so much abuse reported at this facility, including death!
If anyone need facts just try news reports on Google on this facility.

I also have a friend who was taken there and kept against her will they refused to release her. It was a total nightmare experience for her. She aeakened wit what turned out to be a ermanent scar on face, and have no clue how it happened. When she woke up she was bleeding.

This is not a facility that appears to be there for patients giving care andvservice but one of total disservice.

Again based on the information that has been shared I rate this facility withp 0 stars!

Carissa N.

Dr. Hanna was a huge help for me with helping find the right meds for me but the hospital it’s self was terrifying. After morning meds I felt like a zombie everyday. By the afternoon I was so hyper it was weird. Held for 7 days 🙁 had a roomie that was whispering how she wanted to hurt me as I fell asleep. Cameras everywhere, green mold all over the bathrooms (personally saw 3 separate bathrooms) had 1 phone that all the patients to share that was always dying or dead. Was co/ed in main area’s but separated in the rooms. Wood rotting in one of the bathrooms and sinks were nasty as heck. It was scary and traumatic when 4 different patients started a fight with each other, (2 men on separate occasions at separate times) food was alright day staff was amazing!!! Night staff scared me 🙁 tv was busted chairs were miserable plastic and uncomfortable. Smoke break a guy ran up and out of the gate and they said we had to keep it hush hush. Weird vibes overall healing for the experience myself 0 stars.

Michael B.

Voluntary admited for rehab, tried to leave within hour. Pretty sure this company is committing insurance fraud, they bakeract voluntary admits to get more money and make up symptoms to satisfy insurance claims and get their payments.

Lance S.

Would give this place a zero if possible, needs to be shut down. This place is disgusting and unsanitary, zero communication for family, just call and leave messages for nothing, keep you in here longer than supposed to for the insurance money. This is a sick way to treat people, supposed to be helping those who need it but this place does more harm than good. They really need to read the oathes they took as medical professionals again because they don't practice it. Disgusting.