Southern Winds Hospital - Hialeah, Florida

Martha B.

I recently had to bring my mom to Southern Winds Hospital for the second time, and I'm impressed to say that the experience has been just as exceptional as the first time. From the moment we arrived, the staff has been attentive, caring, and professional. The doctors and nurses have been communicative and kept us informed about my mom's condition and treatment plan.
The hospital is clean, and well-maintained, the food and amenities have also been great,
which has helped to reduce our stress levels during this difficult time
What has really impressed me, though, is the kindness and compassion of the staff. They have gone above and beyond to make sure my mom is comfortable and that we have everything we need. The nurses have been incredible, even feeding my mom by hand when necessary to ensure she eats all her meals. They're also on top of her medication, which has been a huge relief for our family.

I'd also like to extend a special thank you to Ernesto Serrano, the social worker, who has been incredibly helpful and supportive throughout our stay. His kindness, empathy, and expertise have made a significant difference in our experience.

It's clear that the staff here genuinely care about their patients and want to make sure they receive the best possible care. The fact that we've had to return to the hospital for a second time is a testament to the trust we have in Southern Winds Hospital and its staff. We know that our mom is in good hands, and that gives us peace of mind.

I would highly recommend Southern Winds Hospital to anyone who needs medical care. Thank you to the entire staff for taking such great care of my mom... again!

Carlos A.

I am extremely dissatisfied with the level of customer service at Southern Winds Hospital. On multiple occasions, I have attempted to contact the hospital regarding a client, only to be left waiting on hold for over 20+ minutes, and in one instance, the call was abruptly disconnected. This ongoing issue highlights a serious lack of professionalism and efficiency in handling customer inquiries. It is clear that the hospital needs to invest in properly training staff to ensure that those in customer service roles are capable of managing such responsibilities effectively. The current approach is not only ineffective but also reflects poorly on the hospital’s reputation, making it seem unprepared and unprofessional.

Rick R.

I would like to start off saying the backer act is minimum of 72 hours. The process is difficult to understand. If someone is violent or tried to commit suicide backer act maybe the best option.

Keep in mind if someone never did any violence and needs help, that person could voluntarily be admitted and the could decide to leave once feeling better or 24 hours after you asking to leave.

The nurses on the floor are nice and kind. They try to meet your requests with hygiene. And also when you need some thing that was locked up.

Nurses at the nurses are more involved with making you sign papers. A head nurse printed a form then ripped it very angrily because the patient. I’m not a psychiatrist, but that doesn’t seem to help the patient. At another occasion this same man and 2 other intimidating males intimidated the patient to sign.

You need to leave the SW and go the pharmacy before the next dosage to avoid a problem, but for some reason the pharmacy didn’t have the prescription ready because they said it was scheduled to be filled 2 days later. Not really a problem, just keep it in mind to call the pharmacy because the first day back is frantic. I’m not sure if this was SW or the pharmacy problem.

wouldn’t if a particular form wasn’t signed because the court would have to be involved..

was more involved in keeping the paperwork straight and even get intimidating if you refuse to sign.

Unfortunately for our patient: the other patient in the room attempted to escape which caused. Our patient to only get a few minutes of sleep that night. The patient that tried to escape was eventually put in a chair but he continued to make noise and try to escape. From 1am to sunrise there were from 2 people to about 10 people depending what escapee was doing. I fail to understand why the staff didn’t realize this man wasn’t interested in sleep since he kept yelling at the people monitoring him to “get out of his house”. I feel they should have taken the chair and the patient to the TV room were his actions wouldn’t keep any other patients awake.

It seems as if someone has insurance, they stretch the time out. To keep people a day or 2 more. I’m not sure if it’s a racket, but definitely the last night was horrible and not productive with no sleep.

was in once this man they couldn’t and couldn’t start sleeping until the sun came up. I fail to understand why they couldn’t put this patient in the TV room and monitor him there so our patient could sleep?

not productive: one patient kept getting up to try to escape. They eventually put the that patient in a chair and the room and monitored him all night.? This room had the patient that tried to escape and a minimum of 2 other staff at one point like 10 staff went in there. Who could sleep through that?

I’m sure an earlier release from baker act would have helped our patient since the sleepless night (above) is bad for anyone especially if they have depression.

For the release, they told us to be at a certain time for pickup but made the release 2 hours later almost causing my wife to get fired. This stressed the paitient even more. I know the sleepless night was not southern wind’s fault, but the 2 hours delay was not necessary and it did stress out the patient. The 2 hour delay was definitely Ernesto Serrano not getting the paperwork it did not seem to concern him the stress it could have caused our family during a bad time.

Vivian P.

Nurses are kind to patients staff is gentle and very concerned either each patient. This has been the only hospital that has treated my family member with dignity and love. The Drs are helpful and this has also been the only hospital that has given my family member the correct medications. Hospitals like Larkins Jackson behavioral palmetto that is no longer open are abusive towards the or patients. These patients don’t choose to have mental illness they are there because something happened . Southern wings thank you for all you do not only for my family but for others. Thank you Ms Bovo for your great administration for the hospital. ❤️

M M.

Every time I call to speak to my relative “they are sleeping”. They drug up the elderly patience. The doctors or nurses will never explain what’s going on. An elderly person that is “supposedly” having dementia… how can they give consent to call the family member? And why would they need to be placed here? This is a place to abuse the Baker Act.
I’m not very impressed by this place. They don’t tell anything to the family members. Also never take any clothes for your family member. They will lose it and put some other persons clothes on them.

Therealumos N.

Hello, I was admitted to the Souther Winds hospital for a manic and depressive crisis, a mixed episode, I suffer from bipolar affective disorder, I want to say that I was in hospitals like the Jackson Larkin and I had a bad experience in both hospitals, I definitely had very good care from all the staff, especially a very beautiful Angel who worried about me and was very aware of my recovery and is very professional in what she refers to her profession her name is maybe may God bless her for her great work as a human being and professionally, I also carry you all in my heart. Thank you very much Souther Winds 🥹 🫂

Gloria B.

I took my mother to that facility. They were very rude to her. They dressed her in old used clothing. The male registered nurse was unprofessional and disrespectful. I call the Intake department they don’t answer the phone and the phone mail box be filled. Some of the staff is unprofessional and rude (one staff dragged my mother out the bed). Especially the male registered nurse. This place is awful, so don’t take your love ones to this facility other wise look elsewhere.

Veera B.

My relative has been admitted to this hospital, i have called countless times but no answer. Please reply with contact information on how I can reach the hospital via telephone as I do not live in the US and im unable to visit the hospital. Thank you