Smile Time Dental - Citrus Heights, California

Maya

I had an awful experience at this clinic. The staff was incredibly rude, unfriendly, and unprofessional. When I first visited, I was told I needed to fix my tooth, even though I had no issues with it prior to my visit. Now, two weeks later, I can’t even eat properly because of the pain.

What made matters worse was the lack of expertise from the staff. They had someone under 20 years old take X-rays of my tooth, and after six attempts, they still couldn't get it right. Eventually, someone else had to step in to redo the X-rays.

It felt like they were just interested in taking my money and rushing me through the process without providing proper care or service. I won't be coming back, and I strongly advise others to think twice before trusting this place.

Olya M.

We had great experience with our kids, very friendly and understanding stuff. Didn't have to wait long for our appt.
They were cleaning quick so kids didn't get tired of it and stayed strong. Doctor was clear, gave her recommendations but not pressuring (which I really appreciate)
Overall kids are happy and not traumatized 😊

Kim L.

Brenda and Alice dental assistants did so awesome today for my teeth cleaning. Very friendly staff. I’m usually really nervous for dental appointments but they were made the session very comfortable and relaxing for me. Will defining be coming back!

Nicole S.

Brenda took excellent care of my daughter today! She took the time to put her at ease and she had such a great personality along with impeccable professionalism! I appreciate her knowledge and explanation of proper dental hygiene

Kirstjen D.

I am so grateful for the visit and experience I had at smile dentist citrus heights!! Isabella was my nurse and she was so amazing help me through everything when I have a dry throat and was so terrified to get a tooth pulled. The dentist was capable fast and tried to help me as much as he could I really appreciate the front office staff as well they are so professional and got me in an emergency visit. If you want good service and a good experience please go to citrus heights smile dentist they're amazing and will get you through anything you need. Thank you so much for your time and efforts

Emma D.

I arrived early to a scheduled appointment and still waited over 30 minutes to be taken back to fill cavities they said I had (I never had any issues, pain, etc, with the teeth in question).
There was absolutely no communication from staff during the procedure, except for the assistant struggling in the beginning and telling me she was sorry, this was her first time doing this.
After failed lidocaine injections, I cried out in pain during the filling, to which the dentist said I shouldn’t be able to feel anything. I received another injection, after which I felt the lidocaine pool in the back of my mouth, and still felt pain during the haphazard procedure. Again, no communication as to what they were doing during the entire procedure or what I should expect.
The first filling attempt failed, and the dentist proceeded to remove all the work and start again from scratch. This process lasted 2 hours, and most of my face was numb for 6 hours afterwards, but not where the pain in my mouth was.
I never had issues with these teeth before, and was left with extreme pain, sensitivity, and the inability to eat on that entire side of my mouth for months. I have since had to get root canals done on these teeth (at a different dentist!) because this procedure was done so poorly, costing me hundreds for what should have been a simple procedure to begin with. I highly recommend avoiding this business at all costs.

Kelsie B.

I’ve had multiple bad experiences at this dentist. They always seem to be overbooked and late. I’ve never had a dentist start my cleaning, then take me back out to the waiting room to wait for the exam… usually you stay in your room and do both the cleaning and exam, correct?

This wasn’t even the worst thing though. The biggest problem I’ve noticed in my 4 years of going here is their horrible communication, not just with the patients, but with each other. I’ve had multiple dentists ask their assistant for a tool during a filling and the assistant just had absolutely no idea what they were talking about. Meanwhile I’m just sitting there while they go back and forth trying to figure out what the heck they need. Very unprofessional and very embarrassing.

The absolute worst experience I had was being told I have fillings and need to get them done in 2 appointments. After the 2nd appointment, the receptionist told me I she would schedule a third appointment to finish my fillings. I was confused because I was never told by the dentist that I had more fillings to do, or that he was unable to finish the ones we had planned on. I asked her what the reasoning was for this third appointment and she said she wasn’t sure… she “guesses that the dentist ran out of time to do all the fillings”. I’m sorry but how do you not know… how has the dentist not explained to either his receptionist or me that not all my fillings were completed? I don’t even know if I was charged for more fillings than I had done? There was absolutely 0 communication from my dentist and the receptionist was absolutely clueless.

By far the worst dentist I’ve ever been to. Avoid at all costs.

Patricia Y.

Took my daughter for her exam for school. They did great! Thank you for spotting a cavity so early and being so sweet and patient. The dentist and assistant pictured did a very exceptional job well done!! They did the job. It was fast, easy, and simple for a kid who was scared.. and they gave her the diagnosis. my kid was scared but they kept her calm. If they’re in charge of the practice we’ll come back just because of how calm and to the point it was.