SMH Urgent Care Center at Bee Ridge Rd - Sarasota, Florida

Michael B.

Intake, efficient care provided is almost 5 stars, but the business side of this practice is terrible. The Urgent Care Center is designated as "IN NETWORK" with my insurance provider, but surprise, surprise, the Doctor that treated me was "OUT OF NETWORK," so my insurance only covered a small portion of the bill. How could this be? How would I know this before walking in since I already verified the Center was in network. So I posed the question by phone to the billing department and they pledged that a manager would call me. That was before Thanksgiving. Still no call!

The response below from the center is NOT APPROPRIATE. I did not question nor have any misconception about there being a separate-second charge from a doctor. I object to being led to believe that the center is in my UHC network but the DOCTOR was out of network. I should have been made aware of that! And I am not calling you. I already did and was promised that a billing manager would call me. That has not happened.

M V.

brought my daughter in to the SMH Urgent care and was seeing by Christina Kukula. I explained to her that I brought my youngest daughter in 2 days prior and she was treated for terrible ear infection and upper respiratory infection and they share a bedroom and bathroom. I explained to her I wanted to get ahead of this because the holidays are in 5 days. My daughter is miserable and had a low grade fever. Same symptoms as my youngest. She ran a strep test which I knew was going to come back negative and it did. She perceive to tell me……if there is one thing we learned going through Covid is that antibiotics don’t work for a virus. She also told me in another sentence that sometimes viruses can turn into bacterial. My thought at this point was wow. Then all those people that caught Covid and had pneumonia were withhold treatment with an antibiotic? We aren’t talking about COVID and I didn’t say anything about it. She also told me antibiotics are dangerous and can cause a yeast infection. What? That is not dangerous! Her symptoms and the ways he feels is!!!!! I knew immediate this lady was all about making money as she gets paid per visit and not caring for my child. They ran a strep test. We waited extensive time. It came back negative as I knew it would and to early to detect. The nurse walks back in the room gave me my papers, 800mg of Ibuprofen script and told me I can check out and walked out. IT WAS NOT BUSY! I was the only one in there. I never got to talk again with Christine which I still had concerns and knew this was a bacterial issue. Well here we are. Not even 2 days later and my daughter has white spots all on her throat and 10x miserable. I immediately called up SMH urgent care to see if they can order her an antibiotic and I have to pay another fee and another test, my 4 other family members have now been exposed and my daughter is miserable and suffering. Its 3 days till Christmas! This is NOT caring for people!
Christine’s bedside manors are harsh and if you try to discuss your concerns she interrupts you and does NOT listen! All I can say is beware…….this medical provider treats patients as a business NOT care! Thank you Christine. If you took the time to listen to my concerns, that I have a family member very susceptible to upper respiratory infections and was coming home on Friday maybe you would have prescribed an antibiotic and we could have avoided this. I hope this doesn’t go through my family and if it does it will not be the last you hear from me!

Kat

I'm giving a two star because the assistant nurses that take the blood pressure and temp are very sweet.
Unfortunately the way it works is, you pay 150 up front if you have no insurance. Prices go up depending on what tests they try to get you to take.
I felt like a test was wasted because I knew I didn't have strep but they did a strep test.
Female Dr. came in and looked saying "oh yea you don't have strep..." (thank you for telling me what I knew I didn't have.)
Tacs on more money to the visit...
I didn't understand the Dr. she wanted me to do another test, that I didn't need.
I had one of the other people come in with a chart with all the prices.... Holy crap.... I won't come back.... Pushing tests to get money
Also good luck getting a call back from them..... Even getting someone on the phone 👀
I went to Concentra and got better help annnnd if you don't have insurance it's 195 butttt they include tests.

n. D. S.

Chest pains and urgent care needed. Arrived and checked in immediately after about 3 minutes wait and was back to a doctor within 5-7 minutes. Professional staff, clean and well trained.

Michael Q.

This urgent care was exceptional at every point from the moment we arrived until we fully resolved our care needs 3 days later. My wife and I both went on a Friday, end of day. It was a bit crowded but the space was very clean and comfortable. Intake was immediate, brief, and the woman was very kind and pleasant to us both even though it was end of a long week. The medical assistant was equally kind and pleasant. A very nice MD knocked and entered the room. He asked several pertinent questions and gave wonderful feedback on his assessment. Another test was conducted by another Med Assistant and we were both told they would contact us if anything was positive. That they did and called-in my med to the Pharmacy which I picked up the next day. My wife did the same. This Urgent Care facility was very organized and staffed by an exceptional team of wonderful and kind clinicians. I will go there for all of my urgent care needs and hope to get as terrific a team as we both experienced this previous Friday.

Debbie C.

I got to the Bee Ridge location in Sarasota and there was only one person working and about 6 patients waiting. I was just picking up a cd but I still had to wait as if I was being seen by a doctor. Horrible!!

Lottie L.

I’m here to make sure symptoms I’m having isn’t anything serious. Lisa, I think that’s her name. The front desk lady with the full face of botched Botox, calls me to her window, and asked me to wear a mask. I’m not coughing, hacking mucus, sneezing nor do I have a fever. With that in mind, I declined to wearing a mask. She refused to help me, check me in, or find a better way to assist me to getting the care I needed. Is that how you treat patients? All bc I chose to decline wearing a mask? If she’s so concerned about her well being, she should be the one wearing the mask. Another registration lady was able to help me and she wore the mask. Problem solved. It’s apparent lisa has limited skills and is not driven to deliver “very good” service. Because “very good” service is one who would find solutions to care for a patient. BTW, I thought I should remind her that SMH standard states
“Just being good isn’t enough, very good is our standard”
The clinical team in the back did well.

Sydney B.

I'm actually currently still here but I had to start making a review because the people that work here are absolutely fantastic! I am so glad I came in at the time i did and am getting the care i am because i feel so lucky right now. Everyone has already been so pleasant, so supportive, and so real. it makes me so happy that there are healthcare workers that continue to do what these ladies are because it's so refreshing. thank you to everyone at this urgent care for making me feel welcome and for doing everything possible to get me better 🙂
you guys are the absolute best!