SLEEP & CPAP CENTER - Rancho Cucamonga, California

Cynthia F.

Discovering you have sleep apnea is scary but thanks to the support of Bren and staff it has been a relief. Bren makes me feel like family because she is really patient, extremely knowledgeable and encouraging when it came to choosing my right mask. It was challenging for me but she helped me through that phase helping find my comfortable mask (comfortable mask is possible, initially I thought it was impossible but it is not). Their office phone is always ringing and they are working hard for everyone and even with that continuous phone ringing they helped me like I was the only patient they have. When I have any questions about my machine they are very supportive over the phone too. I am deeply thankful for all the help, support and education they have given me.

Geoffrey B.

Wow, I just had the best time at the Sleep and CPAP Center! The owner is an absolute gem. She made me feel so cared for and totally took away all my worries. Seriously, her personality is incredible. When I walked into the center, I couldn't help but feel like I was entering a cozy and professional environment . The place is super nice and has such a welcoming vibe. They've done an awesome job with the decor and creating a relaxing atmosphere.The owner really knows her stuff. She listened to all my concerns and took the time to understand my needs. She had this amazing ability to put me at ease and make me feel like I was in good hands. It's clear that she genuinely cares about her clients and wants to make sure they have the best experience possible.The staff members were also fantastic. They were friendly, helpful, and knew their stuff. They were always there to answer my questions and guide me through the different products and services available. It's refreshing to encounter such a caring and knowledgeable team.I was impressed by the range of options and resources available at the Sleep and CPAP Center. They have all the latest technology and a great selection of top-notch products. It's clear that they've put a lot of effort into creating a one-stop-shop for everything related to sleep and CPAP. Overall, I can't say enough good things about my experience at the Sleep and CPAP Center. The owner's wonderful personality, the welcoming atmosphere, and the genuine care they provide make it a truly exceptional place. If you're looking for a sleep and CPAP center that will make you feel right at home, this is definitely the place to go!

Dana L.

My experience on the phone with Leonor was really wonderful and comforting that these people are professional and are going to take good care of me. I went and had my 2 sleep studies and the sleep techs were amazing. I used their sleep doctor, and l had to pay an extra 150.00 for her to talk about my sleep study with me. It wasn't detailed information for me but it was my first sleep study and l didn't know what to expect. So after that, l went down to the office to pick up my CPAP machine and l was very excited thinking that I'm well supported and that I'm in good hands. I talked with Leonora about how sensitive l am to things and how my airway was very narrow so she recommended an APAP machine and so the other girl Tori that works there went over the machine very briefly with me. It felt more like a "Drive By" and she seemed like she was in a rush and literally spent about five minutes with me. I thought this was normal so l took my machine and left. I took it with me on a trip and l experienced "Rain Out" and l called them up trying to find out what was going on or what was wrong with my machine and they didn't know what l was talking about. I had to look up what this term was about on my own to get it figured out. The doctor had set the pressure too high and it was difficult to get in touch with her to get the pressure adjusted. I also bought a sanitizer from them and looked up reviews after l had bought it and it wasn't the best one out there so l wanted to return it after only having it a week and these people were not happy with that at all and finally they said you can return it but take your business else where. After that experience, l was very happy to find some place else that was professional and supportive and l did just that. The people l found are very helpful and kind and answered All of my questions and didn't rush me.

Hector L.

This is a nice place only reason I’m giving it a bad review is because they didn’t refund me the rest of my money for the CPAP rental. They told me it was $30 a week but ended up charging $100 for a month which I think it was suppose to be $90 but anyways I needed it and I ended up using it for only 2 weeks so I wanted a refund back for the other 2 weeks but they said they don’t give refunds on CPAP rentals but they do take your money with no problem. I mean one thing is they can’t and another is that they don’t want to. Of your renting something you should pay for the time you rented it for in my opinion.

Don B. R.

First, I want to emphasize that the staff is great, the facilities are super clean and the decoration is outstanding (one inexperienced guy shouldn't be the face of all).

Since my first review I went back, talked to the owner and staff. They went above and beyond to make sure my expectations were met.

In this case a bad choice of words from an employee neglected the customer's rights and I just wasn't patient enough to do the dance; so I just left.

The feeling of being sleep depraved due to my medical condition, the employee's young age and lack of experience was the combination for a bad recipe.

I feel very confident that this experience will bring lots of positive change to the place and I will be going back in the near future for my care and supplies; as it takes a great deal to see the bumps in the road and decide to make a smoother ride for the customers.

Thanks

Original Review:
I was there last night and the room was as cold as a meet packer freezer, when I requested the temperature to be adjusted to the same temperature as the rest of the office they denied my request as per "The Owner Disliked the Themostat to be Adjusted " then I requested the vents to be closed and I got the same answer. My nose clogged and my throat started to hurt as I could only bread thru my mouth. I decided to leave, and the front desk advised me that I would be charged $200 for a No Show, to what I replied: "To tell the OWNER, that I decided over the temperature in my room and over my well being; also to hire a lawyer if he/she would like to pursue with the billing". Few minutes later as I was getting ready to leave, they offered me to take the sleep monitor home at no additional charge.

S M.

Very disappointing experience. Instead of putting the CPAP machine on me before I fell asleep, they woke me up at 1am to connect me to the machine and again at 3am to change to a different mask. The pressure was so high (16) that the air escaped from the mask making it hard to breathe and making my face vibrate. Even my doctor questioned the logic of applying such a high pressure. The bathroom was quite a distance from the room where I slept and I had to pick up the wires and equipment, put them on a cart and take it to the bathroom with me which was very inconvenient. Needless to say I got about 2 hours of sleep for the entire night which in my mind was intentional as their recommendation was that I needed an additional sleep study which was unacceptable to me. I would not recommend this sleep center to anyone.

My doctor rejected the results of this sleep study and sent me to a different company to have another sleep study performed and it was a much better experience. They didn't wake me up during the night to apply the mask; they had me put it on before I fell asleep and adjusted the pressure remotely while I was sleeping. My room had a bathroom in it which was much more convenient and because the monitoring equipment was wireless, I could easily go to the bathroom and get back to bed quickly. I was able to sleep through the night and obtain an accurate sleep report. It's very disappointing that I wasted a substantial amount of money on the first study.

david H.

This is the 3rd sleep lab I have visited for a mask fitting and it is the only time I have left satisfied with the service and the equipment I was provided. I am very large and the previous masks I tried were intolerable. Tori was really patient and dedicated to helping me find the right fit. I wore my new mask for the first time last night and was very satisfied by the fit and feel.

The lab is also very clean and well maintained. The staff was lovely and I would 100% make the long drive again rather than go to my local sleep lab.

Veronica S.

I had an amazing experience at the sleep center! The staff was incredibly friendly and welcoming, and the facility was clean and comfortable. The sleep study itself was conducted with professionalism and care, and the results were explained to me in a way that was easy to understand. I left feeling confident that I had received the best possible care. I would highly recommend this sleep center to anyone in need of sleep testing or treatment. Thank you for a great experience!