Shield HealthCare - Valencia, California

J J

If I could give -1000 stars I will…This is the worse company's to get supplies for your loved ones. Please do not get b supplies for them. Do not experience the headaches they have giving me. They have many unprofessional people working there only for their paycheck. They do not care. We the people with different disabilities also deserve respect and understanding. To the reader take care and be safe.Blessings!

E. Mikhail Bishai

If there are zero star I would give it. Worse service I have ever received.

pree madrigal

they don’t even notifiy you that a needed denial letter is needed and i had to find out about it when asking tabout the delayed delivery.

now we are out of supplies because of their inaction.

i will try to remember i need to do that next year but you would think they could at least send a notice instead of just letting it expire

Kassandra Arellano

This place is a joke ! They keep bouncing back and forth . One rep says one thing then another says another thing . Poor judgement and care .

Blossom Amato

I rarely post bad reviews, but I would hate to have another Mother go through what I did with this company. A little background on my situation: I’m a new mom and have a little 8 month old at home who has severe milk protein allergies. My doctors office referred us over to Shield Healthcare who provided us with amino acid base formula for my son. I pay out of pocket until I reach my deductible, which shield should’ve followed up with a prior authorization with proper CPT coding in order to get a portion covered. Basically I’ve been pay over $289 a month for 8 cans out of pocket. Then I get the formula mailed to me from shield healthcare, I get multiple severely dented cans. I request shield to swap out the unopened and unused cans. I get a lot of push back and then 3 days later I get an answer that they will not refund me or swap out these dented cans. And furthermore they refuse to continue to sell me formula and pretty much leave me high and dry for the next shipment. It wasn’t until I called back for a reorder when they tell me they will no longer service me. Now my son has no formula ( you cant buy it over the counter since it has to be ordered). Also I spent over $900 to this company and none of that went towards my deductible because this medical supplier did not follow up on the prior authorization. I am very disappointed in their service. I would like to complain to the governing body that allows companies to sell dented formula cans that I’m suppose to feed to my infant. I’m not too happy about doing business with this company! And their main office in Valencia lacks customer service skills and compassion. Shield Healthcare just doesn’t really care about their customers needs

Daisy Fuentes

They provide supplies for my son. They are VERY friendly and made it very easy. They followed up and sent a sample for my doubts. Packages arrived very fast. I truly like their customer service!

Kelly Nguyen

Shield Healthcare ships the medical supplies on time but they almost always send us not enough supplies. They will need to check if there are enough supplies before placing the order. That what needs to be improved.

L C

Skip 1 month entirely supplies. I have no supply entire month. Did not renew the supplies. When I notified Shield Health Care 3 months in advance with the Doctor on the phone talked to the Representative. I don't want to say her name. She promised with the Doctor & me on the phone that she will renew but she never did. Taking too long of everything either renew supplies & on the phone customer service line.

Shield H/C got authorized & Approval from the insurance company such of amount. Then Shield H/C billed the insurance company such of amount. But Shield H/C ships to patients short amount. Shield H/C steals patients' amount. But Shield H/C billed insurance more. It's a evidence with another company do incontinent supplies delivery with the same authorization & Approval & the same such amount. But the patients got more amount (got more quantity ( more items)).