Sharp Rees-Stealy Chula Vista - Chula Vista, California

Rory M.

My wife came in for a dog bite alone and scared. After providing her insurance information the gentleman(Kirk was the only name provided) who was "helping" her told her that her co-pay was $200, which she objected to because we have excellent insurance and an ER visit is less(is there some insurance where Urgent Care co-pay is higher?) . She confirmed with our insurance(which I later did as well, including confirming it is in-network) and should be only $20. She also requested to just be billed as she knew this was a mistake and he told her she could go somewhere else. She ended up just paying the $200, which he “fixed” later after she mentioned that her husband was on his way. This is not acceptable behavior for someone who should be providing services like this and I am deeply concerned by her treatment. I attempted to discuss these concerns with the administration and was ignored so I have decided to post it here. The rest of the staff seemed professional per her account, except the administrative response to me. Unsure if this was some form of discrimination or just plain incompetence by the employee. Doubt anything will happen, and all I wanted was an apology to her. Compassion should be the first response in a situation like this.

vivy G.

I have covid and I waited 3 hours to get checked out. My symptoms were fever, rapid heart rate, lots of fatigue, throat pain and runny nose. After 3 hours all they did was tell me to go to the drug store and get some Tylenol. I told them I wanted paxlovid like my husband and my friend got (at other hospitals) and they denied it to me. I tried fighting them about it and they told me that my body needs to fight it on its own. I was literally in tears. It’s been a week and I haven’t gotten any better if I die it’s because of this pos hospital that didn’t care to help me

Pat F.

I just want to praise this SRS location’s Specialty Department (specifically my Allergy Nurse Joseph C., as well as the front desk staff including but not limited to: Joanna, Christina, and most recently Herman, & Melissa). Today, I just completed my 4-year allergy injection therapy to rid my sensitivity to all allergens I’ve suffered my entire life. The allergy injection therapy has been a game changer for me! No more Allegra, Claritin, Benadryl, Flonase, Zyrtec, etc. RN Joseph has been administering my allergy injections the entire time, and along with Dr Odhav (my allergy doctor from the Scripps Ranch location) have been wonderful in treating my lifelong allergies, which have been responsible for much of my asthma issues. With my allergies well under control without the constant need for OTC medications, my asthma related health issues have decreased significantly. It was always a pleasure coming in as often as I had because the staff has always been top notch! Every office visit, they were friendly, helpful, attentive and it felt like white glove service whenever I had an appointment here. All the desk help were awesome booking upcoming appointments up to 6 months out, accommodating me when conflicts came up and getting me setup with an alternative appointment date/time. If you have any reasons for visiting SRS’s specialty department for allergy, ENT, MSK, Orthopedics, Podiatry, Audiology, Nephrology, or Pacemakers, you’ll be in great hands! I can’t praise the staff here, especially RN Joseph in Allergy enough. They’re all great!

faline A.

Came here twice for a drug test and the staff on the second floor were the worst! The first day I came I waited 3hrs and they ended up closing one me saying "come back tomorrow or you can go to another location but all the locations are closed at the moment". So that was useless. I had to take off another day so I can come in right when they opened. I spoke with the same ladies at the front desk they remembered but when I first checked in they greeted me with "Youre going to have to wait but we may not get to you again" please note they had just opened. Seeing others check in for drug tests and getting it done before me when "drug tests are walk ins" but ive been sitting here for 4hrs to pee in a cup. Asked whats the approximate wait time and said "Cant give you a time since we may not get to you" but when others came in after me they were quoting "30mins". I came in when there were five people here now people are pouring in and now I have no choice but to wait.

Please just make sure the managers and staff have better customer service. I waited quietly and patiently but for people who have a life be transparent and fair. This is my first time at Sharp but I know for sure I wouldnt want them as a provider if a simple drug test couldnt go smoothly and there customer service is so bad.

Jorge M.

The receptionists are always talking about parties, shopping and gossip. When you ask something they don't know. I was waiting in line when I was the only person and the 6 receptionists were just talking about personal things. They don't care about the patients.

Carlos R.

Horrible receptionist. Wait time two hours for a simple urine test that took less than 2 min

Michele M.

I have nothing bad to say about Sharp. They've always treated me well.

Royce X. A.

Staff is kind and professional, I appreciate and respect the work they do for people ^_^