Serenity Community Health - Miami, Florida

Michael N.

When I first called I was assisted and after a short minute of trying to figure out what doctor I needed to see the lady on the phone stopped listening and started talking to her coworkers and laughing at a joke that was said in the office. I have never seen such poor phone etiquette. Safe to say I will not be seeing a Dr. from that office.

Paola P.

Unfortunately this is one of those places in Miami where if you don't have brown skin and speak fluent Spanish, you will be mistreated. It's especially shameful since clients are already struggling emotionally and mentally.

Sonia M.

I’m pleased with the received attention from the Staff and Doctor Gonzalez. Doctor Gonzalez took the time to listen to my problems and how to improve my wellbeing. Thanks Serenity.

Mer H.

Almost every time I speak with someone on the phone, I end up being on hold for 10-15 minutes before I need to leave a voicemail that’s never responded.

The reception staff is also quite rude every time I speak with them, almost like they’re annoyed that I’m calling/ need something from them.

The Dr is fine tho

Melissa D.

If you are lucky to get someone to pick up the phone, you are greeted with only Spanish. Listen, I know we live in South Florida, but there are still English speaking people down here! When I responded in English, the nurse told me she preferred to speak in Spanish. I told her Great! But I don't speak Spanish! When I was transferred to an English speaker, I explained I was experiencing bad side effect from the medication the dr gave me and I needed to speak to him. I was told I would get a call back that day. Fast forward to the next day and no phone call either. I call back and was told the dr already left for the day (it was 3pm) but he told his nurse he called me and spoke with me, which he did not! They don't care about you here, spend your money elsewhere!!

Katya V.

Serenity has very good service both the providers, psychologist and assistants. Have an excellent teams.

Judith V.

My mother is a patient of this clinic and I really appreciate the Excellent attention,
Customer Service, they are very Professional, Friendly and the most important thing for me:
My mom has improved in her mental health care.
Thanks Serenity 🙏.

Doris P.

It's been too many times when this office tells me,
I have an appointment for a certain day and time and after waiting 2 hours after my appointment time I have to call them back a few times to ask, when is the Dr calling me back? They never do, then you have to beg them for another appointment and hopefully it doesn't happen again.NOT ETHICAL!