Santa Cruz Health Center - Santa Cruz, California

Santa Cruz Health Center, located at Address: 1080 Emeline Ave, Santa Cruz, CA 95060, United States, is a community health center that offers various services to its patients. The center can be easily reached via phone at Phone: 8314544100 or through their website santacruzhealth.org. The health center specializes in community health, making it a great option for those seeking comprehensive care in a welcoming environment.

One of the key features of Santa Cruz Health Center is its accessibility. The center offers wheelchair-accessible parking, entrance, and toilets, making it easy for individuals with mobility challenges to access their services. Additionally, the center has on-site parking, which is a convenient feature for those who prefer to drive to their appointments. It is recommended to make appointments ahead of time to ensure prompt service.

Santa Cruz Health Center is known for providing free or low-cost care based on individual circumstances. This makes it an excellent option for those who may be uninsured or underinsured. The center's average opinion rating of 3.2/5 is a testament to the quality of care they provide, with 26 reviews on Google My Business.

Reviews of Santa Cruz Health Center

Foxy Jackson

3/5

I would have given 5 stars because I absolutely love my physician Dr Matthews. What I don't love is the efficiency of the front staff. They are courteous when you address them in office. The phone service is horrible. They lost my test results and blamed it on the office that provided the results and suggested that I call them. I called and they verified that they had faxed the results over a month prior and gave me the stamp date and time. So ... they refaxed it and I still haven't heard anything from them in over a week. I call and get a message that the office is closed due to a staff meeting. Which they must have several times a week because I have gotten that message that often. So today I called because I was feeling really bad and didn't know if I should go to emergency and I also wanted to know my test results. There was 25 mins until closing. I was on hold until literally 4:55 they answered the phone and hung up. So I called back, I had 5 minutes left. Then of course they answered with the same staff meeting recording. The front staff needs to get it together because they are playing with people's lives. We are medical patients and some of us are trying to save our lives. I literally told my husband that if I die he better sue them for negligence. Off to the emergency room we go.

Edna Gulosino

5/5

Both my husband and me are THANKFUL to Dr.Rashmi Matthew , our primary Doctor .She provided us the BEST care and sufficient answers to our complaints As always we could feel the compassion in her. As such, she puts value on her oath re: ““professionalism patent- doctor “ relationship per se by being kind and a good listener. But most of all, she’ s smart. In all aspects of medicine. Thanks Doc.

Brett Rogers

1/5

Yalls security gaurd is a joke. Always on the phone and shifting blame. This is tge second time ive seen it personally.

Joy Stewart

1/5

The lady on the phone is very rude. After I waited for 15 minutes on hold she finally picked up, said hello and then immediately hung up. Waited again on hold and when I told her she hung up without giving me any chance to speak she was hostile, short and transferred me to another person without telling me who or that she was going to do it. I remember my days in a medical call center and if I accidentally hung up on someone I was apologetic and always tried to be helpful. I understand it's a busy holiday season, but a little kindness goes a long way.

Gabby White

1/5

Posting for a friend. She showed up one minute late and they turned her away. Stated due to their new policy she would either have to wait on standby (she waited 45min+) or reschedule for another day. Her appointment only required an MA to give a shot. Didn’t even need to meet with a physician. Another patient walked in seven minutes late was told the same thing. She chose to wait as well and was seen within 15mins.

Liz “Lizzzz” Zzzz

1/5

I have multiple severe physical and mental disabilities. The nurse practitioner I was assigned to was awful. She didn't spend any time with me and didn't listen. She acted like she really resents her job and hates her patients and her life tbh. She said she referred me to specialists but it's been months at this point. I've called this clinic and the specialists many times and nothing has gone through. The one specialist I did see was an orthopedist, he was like 80 years old and extremely creepy/predatory. A nurse had to be with him the entire time, he couldn't use the computer and was incoherent. I felt very unsafe. This dude should have retired 30 years ago. He told me my x-ray looked perfect but literally anyone could see how messed up it was and he contradicted everything my other orthopedic doctors & surgeon had told me which was laughable. This place is just another example of how this county is screwing their residents over and in some cases literally killing them. Luckily I was able to go to different clinic.

Brandy Lopez

5/5

I love coming here. The people are so nice and welcoming. And I feel safe and listened to with respect and full understanding of my needs. I'm so thankful to be able to go here

Holly Bergerson

1/5

Absolutely IMPOSSIBLE TO REACH ANYONE AT THIS OFFICE!!!!!