Samaritan Healthcare - Moses Lake, Washington

Chris G.

Outstanding service and treated very well as an H2A worker still waiting for my social security number. Only that I think they come short with a slit lamp that almost every hospital in South Africa do have. Had a small piece of metal shaving in the eye that the doctor could not find. He did give me ointment and luckily, the shaving came out by itself. I feel the wound still but no more scratching at least. I am sure that they will buy one as it is not too expensive I see. Thanks again Samaritan Hospital and personnel....

Cynthia S.

Hard to get an appointment. Then when I made effort to go in for the Medicare wellness check my doctor came in for 30 seconds, at which time I reminded her that I was past due for my annual blood work (due to bariatric surgery and prior issues with malnutrition) she said no problem she would order it and I could stop by the lab anytime. I went to the lab and they did take blood for the Hepatitis check that medicare recommends but not for my normal blood work. There mistake but now they insist I come in for another visit just to get the blood work ordered. Really frustrating and I think I need to go to Confluence where they seem to be much more concerned with patient satisfaction.

Melody O.

We saw Dr Mitchell. He was excellent, full of info and lets his patients lead the way.

Nancy F.

Highly recommend hospital. Staff is amazing. The care they provide is out standing. The coffee shop they have in the hospital called Mason’s Place is so good. The baristas are so friendly and professional. A nice treat to cheer anyone’s day.

Tanya P.

Scheduled an appointment for the Pain Management department for my father and planned for time off work to attend. My father spent 45 minutes filling out paperwork just to be told by reception the appointment was scheduled on a providers SCHEDULED DAY OFF. The receptionist proceeded to place the blame on training rather than taking any real accountability or attempting to make things right.

My father is now having to continue to suffer in pain, waiting another 2 weeks to be seen. To add insult to insult to iniury, he was told the paperwork he filled out was no good.

Train your staff to avoid disasters like this! It is unacceptable because the providers are wonderful.

Darren S.

I was seen in the walk-in on September 25th. I was in a lot of pain in my legs. My granddaughter had to wheel me in to the facilities. From check in to being taken back to a room was less than 10minutes. The nurse was very nice and got all of my information. The PA was in a few minutes. He was very thorough and concerned about my condition. Talked with me and my granddaughter, explaining what he was going to do. I needed x-rays. X-ray techs were nice and spot on. I was then taken back to the room and the Dr. was not far behind. Come to find out I had severely sprained my knee and my ankle and messed up everything in between. We discussed my plan of action. As i was already taking pain meds for a long term issue, he was unable to prescribe me anything. i told him i already knew that and was not looking for any. He prescribed a brace and wrap.
The only issue I had with the entire visit from beginning to end was the poor medical person that had to fit the brace. She did her best but unfortunately was unsuccessful to get it properly fitted. Did well on the ankle wrap. All in all was a very successful visit. And I will be going back if needed.

Tyler B.

My son had an ear infection that was not improving, so we decided to take him to Samaritan for care. They took his vitals and then spent 2 minutes with the PA to confirm his ear infection. A month later we were billed $250 for the 2 minute visit. This clinic seems to hide under the guise of a Good Samaritan and in reality it is predatory in nature.

Quyen N.

I go here a lot for various health issues. The staff is very kind and welcoming- compared to a lot of hospitals I've been to, this by far has treated me with the most respect and patience.

Chris G.

Outstanding service and treated very well as an H2A worker still waiting for my social security number. Only that I think they come short with a slit lamp that almost every hospital in South Africa do have. Had a small piece of metal shaving in the eye that the doctor could not find. He did give me ointment and luckily, the shaving came out by itself. I feel the wound still but no more scratching at least. I am sure that they will buy one as it is not too expensive I see. Thanks again Samaritan Hospital and personnel....

Cynthia S.

Hard to get an appointment. Then when I made effort to go in for the Medicare wellness check my doctor came in for 30 seconds, at which time I reminded her that I was past due for my annual blood work (due to bariatric surgery and prior issues with malnutrition) she said no problem she would order it and I could stop by the lab anytime. I went to the lab and they did take blood for the Hepatitis check that medicare recommends but not for my normal blood work. There mistake but now they insist I come in for another visit just to get the blood work ordered. Really frustrating and I think I need to go to Confluence where they seem to be much more concerned with patient satisfaction.

Melody O.

We saw Dr Mitchell. He was excellent, full of info and lets his patients lead the way.

Nancy F.

Highly recommend hospital. Staff is amazing. The care they provide is out standing. The coffee shop they have in the hospital called Mason’s Place is so good. The baristas are so friendly and professional. A nice treat to cheer anyone’s day.

Tanya P.

Scheduled an appointment for the Pain Management department for my father and planned for time off work to attend. My father spent 45 minutes filling out paperwork just to be told by reception the appointment was scheduled on a providers SCHEDULED DAY OFF. The receptionist proceeded to place the blame on training rather than taking any real accountability or attempting to make things right.

My father is now having to continue to suffer in pain, waiting another 2 weeks to be seen. To add insult to insult to iniury, he was told the paperwork he filled out was no good.

Train your staff to avoid disasters like this! It is unacceptable because the providers are wonderful.