Salinas Endoscopy Center - Salinas, California

George B.

I know all these type of places are the same, and it’s sad. I guess much less of a wait (3 hrs) than at Monterey GI (6 hrs) 5 yrs ago, but utterly ridiculous. I will say though that we switched to here because of Dr Johnson’s amazing care when our father came thru at 83 yrs old.

His electrolytes went off affecting his mind, we still went to Watsonville facility, they referred to ER, but Dr Johnson recognized this was the only opportunity to check dad out, so he said he would do the colonoscopy at Salinas Valley Health who would be treating him for electrolyte imbalance. Really thankful to Dr Johnson to go so far above and beyond!

So 5 stars for Dr Johnson! 2 stars for my wife’s experience today with 3 hr wait.

Devon M.

Today I had a invasive and intimidating procedure. In addition to being nervous, I was tired, hungry, and dehydrated from the preparation I did the previous day. There was a brief delay before my procedure, and every nurse apologized and made it clear that they were doing everything they could to keep the schedule on track. I was treated with the utmost discretion and compassion, and I am grateful to Diane W., Marcos U., and Dr. Waloff for their kindness and efficiency. I did not catch the name of the woman at the reception desk, but she too was incredibly delicate when asking necessary but sensitive questions. Among these stellar examples of care though there is a standout. Judith R., is a rare example of consummate professionalism mixed with kindness and warmth. In her care, I felt immediately at ease and my fears about the procedure were gone. As the pre- and post-procedure nurse, Judith is an integral part of the patient experience, and today she made a scary experience tolerable. There really are no adequate words to describe my gratitude, and whatever Judith is being paid, it's not enough by a long shot. Given the care I was offered today, I comfortably recommend SEC.

Sal S.

Receptionist was nice, soft spoken and friendly. The whole team was very family friendly and professional. Prathibha Chandrasekaran MD was very kind to me. A MD in a league of her own. Thank you for making me I was in great hands during my procedure.

Frankie D.

You need to carefully track your billing as they will tell you one thing and bill a totally different amount. Even being pre-approved by the insurance, I had a lot of out of pocket costs. Talking with the billing department does little to explain what they charged for and billing statement is difficult to understand as many of the charge explanations seem to be duplicated. Aside from that, Dr. Carlson and his medical staff were great.

Mike G.

The colonoscopy from Dr. Hsu itself seemed professional. And I was given the opportunity to ask questions at the visit. The issue I have with this office is poor communication outside of the office.
Like many doctor offices these days, it is next to impossible to get a live person when one calls. But before my procedure, I left messages with both scheduling and the nurse extension and did not received calls back. I even sent an email with my question with no reply.
I was given useful information in written form, including interesting photos taken during the procedure upon leaving. On it are direct numbers for physicians who perform procedures through the office to be used if complications arise. However the forms were not updated to include a number for Dr. Hsu. So I hope I don’t have any complications, because I have no faith that I will receive any calls back from the office.

Rachel T.

I was very pleased with the staff. Very caring.
Dr. Carlson gave me my results immediately. I wish him a very Happy retirement! Thank you all for the excellent bedside manner!

Suzie P.

Both my husband and I had the colonoscopy test done here. We both have the same insurance #bluecross. This is a preferred provider and mine was paid and I have very little to pay. However, 3 years after my husbands test we got a bill from the anesthesiologist for 5 thousand dollars. We had no warning at all. This was not disclosed by them. Don't go here as they lie.

Jose F.

Very friendly nurses that made feel relaxed before my surgery. Would definitely recommend and coming back in the future.