Regional Center of the East Bay - Contra Costa Office - Concord, California

Nique L.

This non-profit organization branch in Concord is very unprofessional and lacks etiquette. Julie Rachman requested confidential documents to be sent over via email for work related purposes, and when I asked for a fax number and the option to come in person there was no response from her. She was also emailing me at night after office hours asking for paperwork to be sent, didn't have a professional signature line, & no contact information on her email to represent their organization.

Human resources, Christine Fleming, eventually emailed me and specified that this agency does not have a fax number. Which was a lie. What agency do you know does not have a fax number for processing paperwork Someone else was easily able to verify it for me, but I immediately discontinued. These people can be doing anything with your paperwork and act suspicious. Major red flag 🚩 There ratings are going down for a reason!!!

LaTara U.

They push to remove most clients from the home. No IOP services offered focus on removing from the home. Total decline in services and substance last few years. There are other services for ASD do your research and don't go here

bonk W.

Still waiting for call back been months something needs to be done about whatever going on that is causing delaying people with disabilities to get the services they desperately need Thank you !

janisha L.

just so wrong for my daughter to get help I'm still waiting after 7months still no nothing still in intake I'm calling and leaving messages takes them awhile to respond back I'm getting the run around I'm just so freaking sad and hopeless just of trying to get my autistic daughter help I'm exhausted it's like no help

Che H.

The agency may be good but Marcy Martinez is a terrible caseworker. It’s been over a year since she’s checked on my son who she case-manages. She never return phone calls nor emails. This is classic client abuse or lack of case managing skills.

Jomari P.

Great organization and I doubt you will find an organization that will serve you better. However, this does not mean it has its flaws and inefficiencies. They are understaffed and overworked, but they still strive to bring the best results to all of its clients. Patience and consistency is the key to dealing with this organization. If you believe there is any chance you may need their services for autism or any other special need, then apply as soon as possible because the process is long but the results worth it.

Jasmine H.

Poor staffing, horrible customer service,never could get to a supervisor above case manager and curent supervisor. Have been struggling since last Sep of 2020. We have been discriminated at its finest. I have been quiet for to long and it's time to break the Ice

M. K.

When you cause a 4 year problem to persist and even opt to respond with nitpicking, while showing no signs that you'll care anyway at that, that doesn't inspire trust in the least. RCEB, you are not running from YOUR guilt.