QualChoice Health Insurance - Little Rock, Arkansas

Connie C.

Being insured with Qualchoice has been a great experience all around but their customer service, especially Krissy, is second to none. I had a issue with billing with my dr office, they gave me the runaround. I called in and got Krissy and then was able to leave the issue in her capable hands. She got dr office straight on billing and called me back as soon as she was done to give the news that all was good now. I truly appreciate all the customer service personnel and have never had a bad experience in all the years I've used them.

Donna S.

GREAT experience, I had to call Qualchoice to activate a new online registration and Ashley was very helpful, polite and was able to get my issue resolved immediately. Very pleased with how quickly I was helped.

Martha W.

GREAT Customer Service!!! I had to call QualChoice regarding a Prior Authorization for one of my medicines. I spoke with Ashley who was courteous and helpful. She ultimately had to transfer me to drug management services, Prime Therapeutic Services to resolve my question. There I spoke with Christina, who explained the parameters for the requested medication. The entire process was completed in 11 minutes, which, if you've ever called customer service, you know, is a record! The professionalism and courtesy of these two representatives was exemplary. I highly recommend QualChoice insurance!

Denise P.

Suzanne is who I always have interaction with. She goes above and beyond. I really like that I can text her with problems or concerns and know that I will always get a quick response. It is nice to have someone local to speak to!! Keep up the good work.

QualChoice is a great option for Medicare needs.

Lindsey R.

Their customer service was always prompt and helpful whenever I had questions or needed assistance. Claims were handled smoothly, and I never felt like I was getting the runaround. It was refreshing to work with a company that actually values its customers. I would definitely recommend them to anyone looking for reliable coverage and excellent service!

Lisa N.

Our company has used QualChoice for as long as I can remember. Irrespective of our long relationship, we are diligent with regular internal reviews considering QualChoice. Cost is important, as well as the Coverage you receive for the cost. For us, Service is equally important during our recent review, I was able to speak with personal experience.
Recently, I had a serious back issue the likely needed surgery. The doctor ordered an MRI but it was denied under our insurance coverage. They suggested physical therapy. I knew that it didn't sound correct, something was wrong. I pleaded with doctors office and therapist trying to figure it out. I was losing all feeling in my leg but no one listened. I finally reached out to QualChoice and was connected to a woman named Jamie. I don't think taking calls like mine was actually a common job requirement. Jamie listened to my situation and promised to investigate it. Ultimately, she determined the paperwork being submitted by the doctors office had an error. Jamie called me back and asked me to have the doctor resubmit the paperwork. Convincing the doctor to resubmit was a terrible but ultimately they did it. I'm convinced none of this would have happened if Jamie didn't ownership of my situation and investigate. Thank you Jamie!

Jeffrey H.

I typically don’t leave reviews, but this experience absolutely deserves one. As a Type 1 Diabetic, I can’t go hours without my prescription, and today (Friday afternoon at 3:00 PM), I ran into an issue with it. Ashley from customer service went above and beyond to guide me through the next steps to get it resolved, which I thought would take days. But she didn’t stop there—after our call, she personally made sure I wouldn’t have to spend my weekend worrying about paying full price for my medication or going without. The Qualchoice team’s swift action truly made a difference.

What stands out the most is how every time I’ve needed to call, I’m always treated with care and respect—not just as another customer, but as a friend. This is hands down one of the best customer service experiences I’ve ever had. 10/10!

Thanks again Qual Choice and Ashley 🙂

Elisa D.

I reached out to Qualchoice and the guy stated he would have someone else call me. Expecting to not hear back from anyone on a friday afternoon, I actually was shocked a real person reached out to me. We explained my issues and was etremely impressed by the efforts she went to call back on a friday evening.

Im not one for writing critiques , but today, I am very willing to take my invaluable time to gladly give props to Mrs. Suzanne W. for the time she took to actually call us back and address my situation. Even after a good hour on the call, she pointed out something I wasnt even aware of, did some research and followed up with me on the next Monday. Had she not noticed this I would have missed a critical window and been stuck in a bad spot. Thank the good Lord for this girl!
I just love... not feeling like a number or being rushed. Suzanne even sent me her cell phone contact number to call or text her if me and my husband want to call directly.
Qual Choice has knowledgable agents and doing good thus far. Thx-