Pulmonary Solutions - Freedom, California

Ray Castellanos

I would like to share my experience with Pulmonary Solutions located in Watsonville. Our doctor sent them a prescription for my wife's CPAP machine replacement, the same day we received a phone call from Pulmonary Solutions, made an appointment, the next day we walked out with a new CPAP machine. Esperanza was very friendly, helpful, knowledgeable and explained everything efficiently. Wonderful experience, thank you very much.

Daniel S

The Watsonville office is awesome! Very pleased with their costumer service! Esperanza & Daisy are super friendly and extremely helpful with my questions and orders.

Jesse Ortega

I was prescribed a cpap machine in June and it is now March 29. In the past ten months I would call periodically to find out the status of my order, not once did I get a phone call or updated information from Pulmonary Solutions. I received a phone call on or around March 16 stating the machine had arrived. I began to call Pulmonary Solutions on Monday, March 20, and after several calls and was directed to billing where I was told because the machine was ordered in June of last year I would need reauthorization from my doctor. Please note, , not once did I get any updates on my order. I called Dr. Hart.’s office and they called in the authorization. I called Pulmonary Solutions starting on Monday, March 27 and was routed through their system and left several voicemails. I did speak in person to someone in billing who stated she would call me back that day with information and never followed through. To date I have placed a total of eleven phone calls . A couple of those phone calls never went through and I was simply hung up on . Every time I did speak to someone , they would begin by telling me that they had tried to contact me and I would tell her that I had been calling back to no avail. I would then been transferred to * someone who was from their desk and to please leave a message “ I received a call back yesterday with an appointment for 10:30 AM this date. I am not happy with the service I have received…

Virginia wallick

I would like to share that Clara at Pulmonary Solutions was unhelpful, condescending and rude. My husband was recommended Pulmonary Solutions for his new CPAP machine- we were told his condition was severe and it should be delivered or ready in 11-14 days. Firstly, we received multiple robo calls from the company. When my husband attempted to answer they hung up. When he called the company they argued with him about not ever having called him and he was flagged as a difficult customer. When they did contact us a month later, we were told that we needed to pay 250$ up front and And 100$ a month thereafter. My husband and I have double insurance and I have a previous CPAP machine prescription with them. With the same double coverage of insurance, I never had to pay anything. I was understandably confused and asked for clarification. I asked her to contact the insurance company and she stated she had already done so and there was 1250$ deductible between both accounts- which is incorrect but was a canned response that was offered and repeated with no offer for problem solution. I then called the insurance company, had the insurance company assure us that they had spoken with pulmonary Solutions and we were 100% covered. They told us to call back to speak with her She stated it had to be in writing despite having received the phone call, she didn’t offer a method to procure this writing. She just again stated how much it would cost us.
Clara never offered to make a phone call to verify our insurance information. She refused to let me speak with her manager when she was unable to offer ANY solution to our problem. We were told that we needed to pay 250$ for our CPAP machine and another 100$ a month. My husband and I have the means but will not be doing Buisness with this blatantly incompetent company. I urge you not to do so either. I have also received multiple robo calls from them and delayed receipt of supplies

Andre Simple

Always been easy getting my supplies. Never had problems with getting replacements and when it comes to my billing concerns, they always address the issues and do all the work for me. I would definitely recommend their service.

Elizabeth Dinkins

I needed supplies while on vacation and they were very helpful and had exactly what I needed.

tom brandow

Can not talk to a human

P G