Lea F.

I recently had the misfortune of visiting Pronto Urgent Care, and my experience was, quite frankly, horrendous. My encounter with Dr. Game only added to what was already a distressing situation—dealing with a third-degree burn.

Upon my arrival for my appointment two days ago, I was taken aback by the lengthy wait. I ended up waiting 1.5 hours just to see the physician, despite only one other person being in the lobby at the time. My brother had visited this same clinic two months prior and had to endure over two hours of waiting. The explanation for these delays was nowhere to be found, and it left me feeling frustrated and disregarded.

When I finally saw Dr. Game, I was hoping for some compassion regarding my injury. Instead, I was prescribed Cipro, a harsh antibiotic that seems ill-suited for treating skin wounds. The doctor informed me it would take at least 48 hours to feel its effects and instructed me to return in two days for wound cleaning.

In the interim, I had a dermatology appointment with my longtime dermatologist, who has known me for over 20 years. During this visit, he expressed concern over the treatment I had received at Urgent Care. He strongly advised that I should have started using Silver Sulfadiazine topical cream immediately, in addition to the antibiotic, to aid in the healing of my burn. This recommendation further underscored my dissatisfaction with the care I received from Dr. Game, who failed to prescribe appropriate external treatment.

Fast forward to my follow-up appointment at Pronto Urgent Care, where I found myself once again waiting—this time for another hour, despite only one other person in the lobby ahead of me. When I finally met with a medical assistant, she kindly informed me that there were three other patients ahead of me. The delays continued as I waited over 35 minutes for Dr. Game, despite her earlier promise that she would be back in "20 minutes."

It became obvious to me that this practice is overbooking appointments, leading to prolonged wait times and a rushed experience during consultations. Dr. Game seemed more focused on completing her duties quickly than on providing compassionate care. I felt uncomfortable and the entire process felt disorganized, with no regard for my pain as a patient dealing with a serious injury.

After waiting so long, I kindly requested to start the wound treatment process without the lidocaine topical because I simply could not endure any more waiting. While I recognize that the antibiotic prescription may have been appropriate, the absence of a topical cream like Silver Sulfadiazine indicated a lack of thorough consideration for my case.

Ultimately, my discomfort during the treatment led me to decline the debridement procedure, further frustrating me with the process. My mother accompanied me during this visit, and despite her kind demeanor in trying to explain my distress to Dr. Game, we were met with a snarky response. This was the tipping point. As I increasingly felt that I was not receiving the compassionate care I deserved, I decided to leave and seek treatment elsewhere.

It’s also worth mentioning that I voiced my concerns to the secretary about the misleading appointment scheduling. Patients should be informed that this is, in fact, a walk-in clinic that could potentially involve significant wait times rather than the illusion of scheduled appointments.

In conclusion, my experiences at Pronto Urgent Care were frustrating and disheartening. The lack of compassion, the overwhelming focus on efficiency and revenue generation, and the seemingly chaotic approach to patient care left much to be desired. With the subsequent advice from my dermatologist, it became painfully clear that I could have received much better care elsewhere. I strongly advise seeking treatment outside of Pronto Urgent Care, especially for serious injuries, to ensure you receive the attention and compassion necessary for proper healing. For the record, this is my opinion based on my own personal experience.

Marilyn G.

Dr Game and her staff are wonderful providers. Their prompt care and professionalism has been most appreciated. Becoming seriously ill on vacation is frightening but their compassion was comforting and I was able to enjoy my vacation. I highly recommend their prompt services.

Jon C.

Absolutely amazing experience here. The staff and doctor were both incredibly friendly and didn’t keep me waiting. Doctor is very knowledgeable with great bedside manner. She put me at ease and ordered all of the correct tests to do a thorough diagnosis. I’m excited to go back and will definitely recommend this office to all of my friends and family.

Roxana L.

This was my third time using Pronto Urgent Care and I have had a great experience each time! The staff is welcoming and helpful and DR. Maria is very knowledgeable and caring. I always have my concerns addressed in a timely manner. The office is clean and well kept. Highly recommend!!

Chris

Dr. Maria Game is an outstanding doctor. She is a knowledgeable, competent, caring, welcoming and friendly doctor.
Unlike my previous experience with Urgent Care doctors, there was an aura of calmness about her that relaxed me and enabled me to clearly explain the reason for my visit. She was a great listener and what impressed me most was that I felt that I did not have to rush. With two other UC doctors I was made to feel like I was on an assembly line and had to talk quickly because there were numerous other patients waiting to be seen.
Another great quality is Dr. Game’s ability to make one feel like an intelligent individual human being and not an object to be analyzed. She took her time not only to explain what she was going to do but also why she was doing each procedure. She invited me to ask questions if what she said was unclear. I felt safe and confident that I was getting the best care possible.
Pronto Urgent Care has not only an outstanding doctor in Dr. Maria Game but is also is a very clean site with an attentive support team. The two administrative assistants, Grace and Liana, like the doctor, were friendly and competent in dealing with registration issues. As a Canadian trying to get medical assistance in the US you have to break down the wall of insurance bureaucracy. You end up spending triple the time putting together the insurance information puzzle than you do seeing a doctor. Not so with Pronto Urgent Care. I gave them the information off of my insurance card, they made a call and all was set.
I would be lying if I said everything was smooth after that. The wait time was about 45 minutes before I saw a nurse who took my vitals but it was time well worth spent. She quickly realized I was very nervous and gave me a few minutes to relax or try to relax before taking my blood pressure. After she took my oxygen level, temperature and recorded my weight she told me that that doctor would be coming in 10 minutes and that statement proved to be true.
In short, if you want a knowledgeable, caring, attentive, empathetic doctor who invites you to ask questions and carefully listens, responds to your questions and provides excellent service, Dr. Maria Game is the doctor for you. Pronto Urgent care is the place to go, especially if you are a Canadian or any other person other than a US citizen.

Bob W.

You will love Dr Maria.Sometimes you may have to wait a few minutes for your appointment, but it is well worth the wait. She is patient ,she listens, and is very knowledgeable. Every time I have gone to the office she has completely diagnosed my problems and given me much help. Even though she is very busy the office can get usually work you in for an appointment. I have always been very happy with the service in the office as everyone is super nice.📆

Roy R.

Have Sever 2nd degree burn
Carla and Vanessa checked me in right away!
They were very compassionate and kind checking on me and making sure I had water if I needed it. Dr. Maria, was like meeting you best smartest family member! she took her time with me and asked how I was feeling not just about the pain but my inner feeling. She wanted to answer any questions that I had and she wanted to put me at ease- Which she did!
Carla and Vanessa Took care of me checking on me while I was in room and checking me out after Doctor Maria cleaned and disinfected and wrapped my burned foot .
Carla wheeling me out to my Uber and putting my wheelchair into the trunk. I received a phone Call from Carla she called to make sure I got home alright!!!
The office is very Clean well kept rooms!
Definitely recommend pronto Urgent Care!
I was recommended by a Nurse and her mother.
5 Star team

Update : Doctor Maria ! thank you!

I have come back to the clinic every day to f/u with this burn that I could not handle myself. doctor Maria and Carla And Paris , Zoe!
Have taken such good care of me.
Highest Level care!

Mimi A.

I’ve been a patient of Dr. Game for some time, and I couldn’t ask for a better primary care physician. Every visit, I feel truly cared for, listened to, and respected. Dr. Game has a remarkable ability to make me feel at ease, regardless of the situation. Her kindness, professionalism, and genuine concern for her patients’ well-being shine through each time I see her.

Her entire staff is just as wonderful—always welcoming, efficient, and supportive. They make the whole experience as smooth and comfortable as possible, and it’s clear they work together to provide excellent care. I highly recommend Dr. Game and her team to anyone looking for a dedicated and compassionate healthcare provider.