Pet Food Express - Concord, California

When it comes to pet supply stores, Pet Food Express stands out as a premier destination for pet lovers in Concord, California. Located at 785 Oak Grove Rd, this gem has been serving the local pet community with quality products and exceptional service since its establishment. You can reach them directly at 925-363-7776 or visit their welcoming website at petfood.express.

Key Features and Services:

- Specialties: Known for its pet supplies, Pet Food Express offers a wide range of products from food and toys to grooming and health care essentials for pets of all kinds.

- Convenience: The store prides itself on its flexible services including delivery, in-store pick-up, and in-store shopping. For those with busy schedules, they even offer same-day delivery.

- Accessibility: Ensuring a comfortable shopping experience for everyone, Pet Food Express boasts a wheelchair-accessible car park and entrance, making it easy for all customers to enter and navigate the store.

- Payment Options: Accepting a variety of payment methods ensures that everyone can complete their purchases hassle-free, including credit cards, debit cards, and even NFC mobile payments.

Customer Feedback:

With 167 reviews on Google My Business, the consensus is overwhelmingly positive. The average opinion is a stellar 4.7 out of 5 stars, reflecting the store's commitment to customer satisfaction. Customers appreciate the wide selection, the helpful staff, and the convenience services offered.

For anyone looking to shop for pet supplies, Pet Food Express is a must-visit. Their dedication to providing a seamless shopping experience, coupled with their extensive range of products, makes it a top choice for pet owners in the area. Whether you're stopping by for a quick visit or need something delivered right to your doorstep, their quick service and wide variety of products ensure you'll find everything your furry friend needs.

Final Recommendation:

Don't miss out on the opportunity to experience the excellent service and extensive selection at Pet Food Express. To make the most out of your visit, consider checking out their full range of products on their website or give them a call at 925-363-7776 to inquire about any special deals or to arrange for delivery or pick-up. Visit their store at 785 Oak Grove Rd, Concord, CA 94518, and let Pet Food Express show you why they are beloved by the local pet community. Your pets will thank you

👍 Reviews of Pet Food Express

Megan M.

2/5

Very disappointed with the service here today. Have been going here for years and today I was shocked by how rude the employees were. We came to wash our pups and as we walked with our two dogs and infant, they made us well aware that we had twenty minutes and they were visibly annoyed we were there which is uncomfortable as a paying customer. They asked if we would be done by then as they closed at 8pm and I told them it was no problem. My husband and I were both washing the dogs in separate sinks and they don’t get blow dried so we had enough time. We ensured we were efficient. One sink that we used didn’t have soap and when we alerted the employee she said “that happens” and didn’t offer to move us or give us our coin back. Since they were already rude and hovering we didn’t want to ask. While we were there employees came over three times to let us know they are closing- that seems excessive! We finished on time and an employee was standing right behind us constantly checking her watch. We even still had maybe a few minutes on our timer when we finished. I was just disappointed. I know we came later but the store was open and we were efficient the customer service was really lacking.

Ernesto H.

5/5

As others have stated, I’d be lying to you if I said this place was budget friendly. But, you get what you pay for. The quality of everything here is fantastic, especially the refrigerated food. I’m spoiled because I can literally walk here with my dog but parking here is always a breeze. If you are looking for premium food for your pup, I don’t know of a better place. Sharing some pics and vid’s of some of my favorite items here.

Sarah F.

5/5

Super helpful, friendly staff, and they have an awesome selection of toys, treats, and food. I love that no matter what I get here, it's high quality and full of healthy ingredients. My pup cant wait to play with all his new toys from today's haul!

Avie B.

5/5

Extremely friendly and knowledgeable...I'm fostering kittens found...and the staff was more than helpful with tips and information on what to do...
Added to the amazing self bath area for your dog's....we've been using petfood express for years but this location is slightly above in cleanliness and friendliness ...with that said, all the locations I've visit from San ramon/ danville to concord/ Clayton have been great 🦋🙏🏽🐾🐾🐾

Bart V. D. A.

5/5

Came in this weekend looking for a few things for an abandoned dog we had just found. One of the associates (Stephanie if I recall correctly) went above and beyond to help me with the right food, snacks, and toys for the puppy. The store is truly part of the community, not simply an outlet of a large chain!

Bonnie K.

5/5

My family found a lost dog in our neighborhood that we couldn't find ID information for. Animal Services is closed Sun/Mon around us, so we took him in for a shower here before taking him in for the night. The staff were incredibly kind and patient while showing us how to operate the self-bathing area. After hearing us explain the circumstances and directing us to their community board to post our information, they gave us the service on the house. We will be back again for our own pets soon!

Alexandra R.

5/5

They have great employees there! They are fun to talk to and have great advice. An employee made we quite happy when he price-matched an item for me, and I saved big $$! I was really pleased with my experience there that day, and every other day has been great, too. Petco on the other hand has very cranky employees. Don't go there unless you have to.

Gary B.

5/5

The people here are always friendly and available to help you find something. Took both dogs in for a pet wash and able to wash both on one token. Wash area very neat and clean. The pet washes are a little pricy but if you get 4 tokens for the price of three and can wash 2 or more dogs on one token, it is reasonable and MUCH easier than using the tub at home.