Pediatrics: Adventist Health Clear Lake - Clearlake, California

Nicole K.

Oh my goodness, where do I begin. . .the administration staff are EXTREMELY lacking in any PROFESSIONAL skill set required to work a front office position, for starters as there is SO MUCH wrong with this practice it would be hysterical if it wasn't so pathetic! Not for the first time since I've been a patient here I've received MULTIPLE calls regarding other patients' personal information BEFORE staff verified they're speaking with the right patient. Clearly the staff aren't familiar with HIPAA! The medical assistants are competent at least, but the doctors rush through appointments and behave as if they really don't have time for their patients you're just a number to check off their list--at least with the first pediatrician my baby was seen by, the most recent one is fantastic--I absolutely adore the Nurse who's given my baby her vaccinations, she's an absolute delight and angel. Otherwise this office needs to reevaluate it's front office personnel and start over with more effective training. If I had another option for a doctor's office that took my insurance and wasn't an hour and a half or more away I'd transfer there in a heartbeat.

Amanda S.

I've been taking my girls to Dr. Jamie Bhatia for almost 5 years now and have been seen by former Diaz as well as the other pediatricians. It hurts to see how terrible this clinic gets a bad rep but in all honesty, we LOVE the staff and our doctors. Yes the parking lot is horrid and the homeless lurk about as well as come into the clinic when they need help but truly it's just like any other doctors office in the waiting room but we have nothing but praise for the staff and clinic. It's always clean, staff is friendly and helpful, and listen to what your concerns are at your appointment. I only give 4 stars due to the absolutely horrible parking lot and the random scary man or women who comes in yelling.

Michael C.

I wish I could rate it negative stars. INCREDIBLY horrible service, if you can get anywhere at all with them at all. I have made multiple appointments where nothing has been done. I have been trying to get in to see a doctor for NINE months with no luck. I finally went to another doctor's office to get the referral for the doctor I needed to see, and St. Helena screwed that up as well and didn't schedule me with the proper doctor that I was referred to. I am totally done trying to see anyone there at all, as they certainly don't have my health and well-being in mind. I would rather go ANYWHERE else for health care, and by anywhere, I mean I'd rather have my cat provide me with health care services than St. Helena.

Update: If I could rate this hospital system in negative stars, it would score a perfect -10. If you have the means to get your medical care _anywhere_ else, you should do so (this includes asking that weird neighbor's 12 year old kid for medical help if you think he might know what he's doing with that pocket knife). The incompetence and 'not-my-job' attitude of the staff is absolutely beyond belief. I'm honestly surprised they haven't killed off most of the residents of this county off by now.

I now understand why I see so many ambulances going back and forth out of the county all the time. They've got smart people in them going to get their care somewhere that they might actually receive treatment and not get a constant runaround from the staff.

My mind will never be able to wrap itself around whatever is going on over there. If you make an attempt to obtain health care services there for yourself, I wish you the absolute best of luck. You'll need it to navigate their ineptitude.

NORCARL707 C.

Aside from the waiting room, this place is great. We came here for
Dental Care. Friendly and helpful staff. The waiting room is a bit small and crowded. Once you are called, you go to a well organized, clean, dental office. I love the way this part of the place is set up. It was well worth the drive and wait. The dentists that we saw were very informal and friendly. We recommend this dental care, Adventist Health.

Orchid B.

This used to be my favorite place for medical care. But eight months ago everything changed. I have been trying to get a new primary care physician for eight months, and won't get one until February-- a full ten month wait. I don't even know if the doctor they assign to me will be compatible. In the last ten months I had one great doctor, who left the clinic about a month after being hired. The next doctor (assigned as an urgent care doctor) seemed nice and appeared to care. But he advised a common over the counter medicine, claiming it would help with the swelling and pain in my arthritic hip. It didn't work and I went to the manufacturer's website where they clearly stated the medicine doesn't reduce swelling. So that doctor's knowledge became suspect. After he left, my arthritis became so painful, it was a choice of either going on opiods or spending my days in agony with 16 hours or so a day in bed. The new doctor said he was an urgent care only physician, and could only give me 9 pills. I told him I couldn't take NSAIDS, and he agreed, but had no other suggestion. It is 45 days until I get to see my new primary care physician, so I guess they either expect me to spend 31 days in agony, or buy pain pills from the street. I am an old woman who can barely move, so street drugs are out. Add to that the extreme wait times, often 1.5-3 hours, and you have a picture of the place. The doctors and nurses are nice, but the administration stinks. I would change doctors, but my health is poor and I haven't the energy to find another doctor.

Jessica A.

I experienced sudden and very severe shoulder pain in my left shoulder and went to the emergency department. I was told to follow up with the clinic locally. The clinic was clean not overcrowded and everyone was very friendly literally everyone and I was brought back to my Room to wait for the doctor quickly and I was quite pleased up to this point. It was a huge difference from The Visit I had had with my mom a long time ago. Anyway, Hamid Was the name of the practitioner I saw he pulled up my X-ray and explained that I had Calcific tendinitis in my left rotator cuff, and that this condition was not consistent with my level of pain that I was obviously in, that it takes time to occur, and not to mention it but in fact, forget about it and my X-ray. then I was told to leave immediately "go now! Leave!" Were his exact words, but to go a different town to get more imaging done. Lakeport, specifically. A brief search of calcific tendonitis will Tell you that it's not only painful, but it's actually one of the most painful ailments a person can have, and is up there with kidney stones nd childbirth. Doctors aren't sure what causes it. Luckily, it usually resolves itself, and most people won't have symptoms at all. When symptoms are present however, they may be quite severe, and treatment is usually to help that person with pain obviously. It concerns me that this person is in charge of other lives and practicing medicine at an urgent care clinic, and it's concerning that the information he gave me regarding my xrays was not correct. The entire interaction with him was highly inappropriate and unprofessional. I think it's flat out cruel, to see somebody that presents with a legitimate ailment that is beyond their control, and
invalidate it, lie and send them on some bogus journey for things to which are already known and confirmed by at least 2 other professionals, and that he the provider, has power and obligation to help with. I didn't do anything to anybody I don't feel good and it took all that I had to get there. I didn't even want to go I was told to go by the emergency Room, and not only was I not helped or given any kind of proper direction, i was dehumanized, and Didn't even get to bring up other concerns that id planned to, like possible aniemea and cardiac problems. How did we let quality of care for basic things slip and fall so low? When did doctors, and practitioners become so heartless? I got more or less the same treatment at the emergency department and because of these visits it makes question whether or not there are any Doctors left that care out there any more.That genuinely from their hearts, even care whether or not the person is suffering. Don't waste your time if you are in incredible pain. .

Alexandria M.

The facility is very nice and clean but when it comes to the care for my child they want me to do things that I don’t feel comfortable with
I have held my daughter for every vaccine she has ever received in her 18 month life and today I went there to get her a vaccine. They wanted me to hold her down on the table allowing her to scream hysterically , filled with anxiety . And they were not willing to work with me. She has not cried or even squealed the past three times she’s got vaccines at her old doctor. so them wanting me to force her to lay down was something I was not going to do and I will be finding a different provider from now on.
I like the doctor a lot I believe his name is Dr. Diaz, just the nurses weren’t willing to aid to what my daughter needs. And wanted to force us to do something that wasn’t ok.

Rick A.

My experience at the clinic ER and pharmacy are excellent except for room 101 or is call rapid care my advice stay away from this room