Optum - Glendora - Glendora, California

K Timberline

Called my primary care provider office of 30+ years for an annual physical exam. The earliest they can book me is 5 months out even with PPO. Unbelievable! Looking to change to a new clinic and parting way with my good doctor. Ever since Health Care Partners Medical Group was bought by Optum Medical Group, everything just went down hill. Requesting an appointment is horrendously long now for any type of services, the time spent with the doctor is way too short and so many new faces which is an indicator that employees are leaving. Wake up Optum or your patients too will be leaving.

Suneetha Menon

While the doctors are generally good, it is often like running a massive obstacle course just to get information or patient care. A follow up to a doctors visit to find out test results and understand next steps involved a 55 minute hold, conversation with 5 different individuals who each asked for all the same information- patient name, dob, address, phone number, health insurance. Even after repeating this info 5 times it was impossible to speak to a healthcare professional and get any answers. Such an ordeal will certainly make a sick person sicker. The lack of responsiveness and follow through was appalling. My daughter has had abdominal pain for a week and saw the doctor on Monday and had several tests done on Mon and Tue. We were told we would get a call on wed with next steps based on test results. When we didnt hear back and she was still in pain I called and went through the ordeal above. Instead of connecting me to a nurse who could provide information on test results they said the doctor was ob leave and I should take her to the ER!

Carnack SS

This review is mainly about my experience these last 3 years with Optum and it's Urgent care also.
First i had many appts cancelled because of the Covid stuff fine thats Ok past 3 years.
When i finally got to see someone i felt that my situation was not taken seriously by the women doctors at
Glemdora and lousy Urgent care also on grand ave.
My last visit i was trying to explain my situation that most of it was due to juggling a full time job and taking care of my elderly father.
I tried asking for FMLA time so i can breath and take care of my father's needs , and take care of my self , but instead i was ignored and told to go talk to a therapist and maybee put on wacko medication
News Flash i am a nornal hard-working person who just needs some time off to help take care of an elderly fathers needs that does not nake me a nut who needs to ralk to someone.
Thats not gonna help me magically creat time for all the things i have to run around, and do i barely had time to even come in on the last visit what a waste of time.

PS this has nothing to do with Dr. Hakimeh he is a wonderful doctor , but because of the pandemic situation he was always booked the last 3 years plus my overwhelming work and life schedule.

PS this is for my urgent care experience thier is evidence that my mid spine was causing nerve pain in my pointer finger ,and constant pain in my right shoulder blade for months when i asked could i get some time off work she basically laughed , and said your not gonna get time off for this you need to lose some weight.
Many of ny coworkers have gotten time off for much lesser health situations.

As a so called essential worker for the last 33 years i honestly last couple of years feel like nobody cares about us so called hero's who kept on working.

Tiffany M

First off, Teresa the Patient Support gal is Class! This lady goes above and beyond. Makes everything so much better. Referrals to specialist go thru pretty quick. No complaints there. Dr wait times for myself pretty fast. Most employees very nice. Clean office very clean restroom. Easy parking.

Cathy Torchia

I had an appointment on 12/27/2021 for a pre op for surgery in my knee. They took blood and urine sample and chest x-ray. My surgery was for 1/11/2022 and the day before I got a call that I had a UTI. It took them 2 weeks to read it because the girl was on vacation. So because of their incompetence, the surgery was canceled!!! I had everything done and was already, my son-in-law took the week off. So I'm very upset and will be changing doctors!!

David Frack

I was eleven minutes late for an appointment. I was told to reschedule or leave. I left. On another visit I came to get a referral for a surgeon. Instead of seeing the primary doctor, I was given a lady on rotations. I was told I would get the referral in the mail. I never received it. I called to inquire and was told I would have to go to their office and pick it up. I guess they think I an UPS. Instead I located a surgeon on my own. Just got a letter stating my doctor has been changed again. They change doctors constantly. We will probably change to Kaiser. Sorry to complain but this place has gone downhill for us.

Taylor Giersbach

I visited the HealthCare Partners Glendora Office about 3 months ago. I was looking for a new primary care doctor. When I was seen by Dr. Kotrappa in the exam room I was bombarded by questions that were extremely unprofessional and made me feel very uncomfortable. She continued to press me about my family's choice not to use vaccines when I was a child. She asked questions like, "Why would your mother not vaccinate you?". Making me feel like I did something wrong and my family. I understand as a new patient I would be asked questions but I felt that myself and my family were personally attacked by Dr. Kotrappa. Also, I felt more like I was visiting the principles office instead of a medical doctor due to the lack of professionalism, compassion and common courtesy. I highly recommend finding a different primary care doctor.

Rick Valdez

I have been a part of the medical group for about 20 years and have seen all of their doctors. I have never had any complaints and I have always been completely satisfied with the service from the staff and physicians. Not sure what happened to the last review but I'm a very picky person and I wholeheartedly disagree. My family is never loyal to any business entity unless we are completely satisfied and we are; from grandparents to children.