One Community Health - Midtown Health Center - Sacramento, California

Samantha B.

It has been challenging to transition from a nearly decade old professional relationship with Dr. Smith, who retired, to the new one they assigned. First, there was a 5 month delay in appointments from old to new, which severely impacted my court ordered therapy compliance requirements. It was traumatizing to have a custody order negatively impacted due to the delay of care, despite my several calls and appointment requests to get an earlier appointment, no more than 3 months away from the previous. Because a psych could not see me, the pharmacy stopped refilling my 5 daily mental health medications. Quitting cold turkey is very dangerous and has severe side effects, yet I couldn’t seem to get any care. My next frustration is the clinic rules and how they changed, without notice from one doctor to another. Being 8 minutes late, due to midtown parking and a long entry line at the clinic with only one attendant, was something Dr Smith did not turn away patients for, but the new doctor did. Without necessary meds, a new doctor, and change of custody agreement I was mentally tested in ways I questioned how I would get through, alone. I requested to talk to a supervisor or manager of the clinic, to no avail, accept a dispute phone number. I called and left a voice message but did not hear back. Understandably, I was very tense at the next therapy appointment because I ran 8 minutes late again, at which time the doctor terminated care with me and referred me to the county. In her termination letter, she said I had made the request for the change and she would set a final appointment with me where I could get a supply of medications to get by until the county referral went through. However the doctor was non-responsive for my final appointment request and she did not prescribe a supply of medications. Inevitably, I had to quit cold turkey again. I had 3 intake appointments with the county, yet still hadn’t secured a permanent doctor because they have such a high turnover rate. Therefore, I requested to go back to One Community health with my PCP at the end of February and got a referral for One Community. However, I received a phone call today saying that even though the doctor referred me, they may not accept me, due to the previous doctor’s recommendation to county, which supposedly offers a higher level of care. But here I sit, anxiously waiting to get a doctor to prescribe me my regular meds, after a year. Naturally I would need a higher level of care, due to the side effects I experienced going cold turkey off decade old medications, without any support offered at either of the clinic. I miss the old days when One Community Health had DBT group training and group therapy, in addition to one on one therapy. But having a stable doctor with stable medication is all I realistically can hope for now. I will update my review when I get a response from the clinic.

sadullah N.

First of all, I really appreciate the doctors. They helped me a lot and more than what I was need I really appreciate it doctor thank you the reason I give one star because I came a few times to few appointments for my kids. They called me after 40 minutes then my appointment time I came 15 minutes early +40 minutes which is 55 minutes you wait there. I think that is too much and then they tell you sorry I cannot take your sorry to the other appointment and you are not gonna help me in my other appointment which I have and I missed it a few times if you guys cannot see someone on time, then give them late appointment that is not a problem then. it’s a busy life everyone have 2 to 3 appointments a day work other things every time someone come with their 55 minutes in a lobby okay when we come there is any problem without appointment it takes 3 to 4 hours that is not a problem because that’s our mistake we are getting sick then we are coming direct without appointment walking no problem we know that I talked with my insurance for sure for it and again I’m sorry doctor I know there’s a few doctors help me a lot thank you for that.

krystle D.

I have been going to one Community Health for more than 10 years when I have a complaint it never gets dealt with. They always throw it underneath the rug. We all know that this is a clinic we’re mostly LGBT people go even though it is a primary care clinic for everyone now it just was when I started. It was just for the LGBT community now recently had an encounter with a nurse and she miss gendered me twice when she miss gendered me, she was looking straight at my profile in the computer as she was Miss Gender so it wasn’t an accident mind you she did it twice. I am a very passable, transgender female and I identify as a woman so for her to miss Gender me twice it was just plain disrespect I filed a complaint. I followed up with it and it just got dismissed like it never happened when I go and see her she just smiles at me basically as if she’s telling me I still have my job. It sucks to know that this happens a lot. As far as the pharmacy goes. You wait in line and if you have already received a text message saying that your prescription is ready they will still have you wait an hour Things are just completely unprofessional compared to with the way They used to be there’s so many more situations. I could explain, but it would be a whole story by then. Only reason why I stay with one Community Health is because all my referrals, my dental Chiropractor, nutrition, class diabetes everything is at that clinic. I don’t have to go to any other doctor for anything else unless it’s a specialty referral and they don’t have that there. I hope this information can help anyone who is thinking about becoming a member at this clinic they have and keep accepting so many new people that they cannot take care of the people that have been existing patients. Have a nice day yours truly.

Hey Y.

A month later and I still haven't heard back from them I got a bill though...Just because it's a community health clinic doesn't give staff the right to disregard people. Slaughtering people's names seems to be the norm, instead of asking how it's pronounced. Only one out of the 5 staff I encountered had the decency to understand how respecting people's names also honors their humanity.
Don't work there if you're going to disregard people, people going there are already going through enough, as a traumatic event caused me to go there in the first place.

jude E.

Everyone who has helped me with stuff here has been absolutely wonderful. And i want to give a specific shout out too because twice recently i called to get information on a referral, both times i spoke to Tee, and both times they were so incredibly kind and helpful. I have a lot of anxiety about dealing with medical things so speaking with someone who is patient, friendly, and genuinely seems to care about the people they're helping is so relieving. I really appreciate it more than i can even describe. Thank you to everyone who's worked with me here, but especially Tee on the referral information phone line 🙂

Martin L.

Dr.Esmailzadeh Jasmine on April 11 prescribed me serevent diskus that requires an ICS for my asthma by manufacturer because using serevent with out ICS can cause death amplifying the asthma attack she didn't prescribe ICS and the pharmacy didn't catch that

Vosathiel

The staff here is lovely, and the pharmacy delivery is helpful.

Unfortunately, the psychiatry department is chaotic and poorly managed. For many of us disabled, low-income, and on Medi-Cal, this is the only available provider for Spravato (a novel treatment for treatment resistant depression). That power imbalance shows.

Issues:

My first psychiatrist couldn't prescribe controlled substances. One medication was removed. Two more were supposed to be passed to another staff member for filling. A fourth was discontinued without medical reason or explanation. When I entered the Spravato program, I got the last three filled but the last of the above went unrecorded, and future providers failed to refill it for months.

Winter 2023:

My first Spravato appointment began an hour late due to medication not being ready. When I requested specific treatment days due to my university schedule, I was told by Nurse Vicki that I'd need to find another clinic (there are none for Medi-cal patients). The message was clear: Drop out of school or lose your treatment.

Spring 2024:
In a severe mental health crisis (triggered by daylight savings time), I requested to return to twice-weekly treatments. It took a month to implement. By then, I'd dropped out of school due to impairment.

During this period, my psychiatrist suggested electroconvulsive therapy (ECT). While there was clinical justification, the conversation felt abrupt and unsupported. Later, the same psychiatrist refused to provide a letter for general assistance, saying it would be a "conflict of interest" because they had hope I'd improve. That contradiction, proposing one of the most aggressive treatments while declining to put my severity on paper was upsetting.

Summer 2024:
I finally returned to twice weekly Spravato and made significant progress only to lose it all during a scheduling gap caused by clinic errors and a holiday.

Fall 2024:
All Spravato patients were forced into once-weekly treatment regardless of need. This appears inconsistent with Janssen's guidelines. My progress collapsed again.

Winter 2024:
I was returned to twice weekly treatment. SSA approved my disability claim in 4 months because my case was that severe.

Spring 2025:

All long term patients were moved to 8am slots, which is hard for me due to insomnia. I'm often running on four hours of sleep. I have experienced a cognitive decline since this move.

The treatment room is overheated and uncomfortable due to a hardware malfunction.

Medical staff repeatedly place the blood pressure cuff on my swollen arm, despite notes in my chart, resulting in 30 point blood pressure hikes and enduring the sensation that I'm being stabbed in the arm.

Staff frequently forgets to schedule followups for me. I should not have to chase down staff to receive treatment. This burdens me with having to contact the ride company more frequently when I'm significantly impaired and exhausted.

Other patients receive consistent session slots. I am bounced around week to week. Other patients can book an entire month of rides in one call. I don't get that luxury.

My request for two weeks notice to account for my disability has repeatedly gone ignored. I often have no room for error or malfunction for scheduling resulting in having to cancel due to lack of transportation because I have disability struggles and AM human.

Instead of compassion and understanding I've been threatened with removal if I miss too many appointments, even though my struggles in attendance are due to the aforementioned scheduling issues. This feels deliberate. I shouldn't be punished for being repeatedly denied reasonable accomodations.

I'm not a senior. I am the only visibly trans person in the program that I know of. It seems I'm being treated differently. I feel like a second-class patient. Intentional or not, this is how systemic discrimination operates.

I don't feel safe, respected, or cared for here. I look forward to transferring the moment another clinic becomes available.

I shouldn't have to fight this hard to stay alive.

christy S.

I am so grateful to the One Community Health, Midtown Campus team/staff and the broad range of services available. They are, consistently, professional, understanding and get, what they are responsible for done. Are there lines at the pharmacy and multiple calls to secure an appointment, potentially, yes but they treat you as a human with care and concern which is more than anyone can ask for in a health care facility; and often do not experience as a patient with insurance. I GREATLY appreciate all the staff and their help, expertise and humanity. Thank you.