Liz Nora Hobbs
1/5
I am writing this review due to the lack of quality care my mom received from 2020 up until now at the Northbay Medical center. I would first like to start off with the Vacaville location, then work my way to the fairfield NB medical center where I will explain my reasoning. In 2020 during height of the COVID-19 pandemic Vacaville Northbay ordered emergency Hernia surgery to be operated on my mom who i'll protect her identity for safety & privacy reasons. Before the initial surgery was allegedly done I spoke with the medical staff to get the status of my mothers health.
After contacting the paramedics due to my mom falling unconscious, The medical staff were very rude and inconsiderate of my inquiry and simply suggested due to HIPPA laws, they were not to provide such information. Once the Hernia surgery was allegedly completed, the Vacaville Northbay Medical center transferred my mother to the Fairfield NorthBay medical center for recovery. The hospital released my mother from the hospital less than 24 hours of said surgery. However, my mother was so weak she was unable to get out of the car, to the point she was brought her back to the hospital where she was ordered to receive continued care at a rehabilitation facility. Unfortunately my mother contracted COVID-19 at this particular facility, where my mom was placed into an induced coma & a ventilator.
Luckily, my mother was transferred to Turlock Nursing and Rehabilitation Center where my mom was thankfully aided & nursed back to care. My mom had to teach herself how to breath & walk again due to her pre-existing conditions such as Type 1 Diabetes. Turlock Nursing and Rehabilitation Center played a big role in my mother's overall recovery due to their quality care where they worked tirelessly, being attentive to my moms overall health. They even had iPhone devices which allowed me to facetime my mom to check on her status and/or overall progress.
Fast forward to 2023, my mother's doctor ordered a physical to check on my moms overall health. After viewing x-ray's & other imaging results, my moms doctor noticed the alleged Hernia surgery which was (completed in 2020) was in fact, Not Completed. This led the doctor to re-scheduling the Hernia surgery for 9/27/23.
Though my mom was given the Lumbar Hernia Surgery, regrettably there was complications. The staples that were located on my moms incision site became infected. This caused the doctor to order extensive outpatient care where they cleaned my moms incision site several times a week, which has undoubtedly caused my mom a lot of pain & trauma.
Fast forward to 1/12/24 my mothers in home care worker Z took my mom to the ER due to said complications. The Fairfield Northbay medical center kept her in the hallway for over 7 hours on a gurney until a room was available for her. During this time, my moms diabetic glucose numbers shot to an astounding 900 which is not only deadly but unnatural for type 1 Diabetic persons.
The hospital did contact me during this time to see if I was in the area due to my mom experiencing hysteria from her diabetic numbers being 900. This fact made me contact my Uncle which is local to the area to check on my moms status. While all this was happening the hospital decided to restrain my mother to the gurney, which my mom has expressed concern of the bad experience during this time.
On top of all this my mothers phone came up missing during all this commotion. This fact was not only alarming but extremely disappointing & most importantly concerning. My moms in home care worker Z spent over $700 for this device for it to be taken out of my mothers possession, not to mention this is not the first time my mothers items have came up missing such as back in 2020 where her jewelry has been unaccounted for back in 2020 for the initial and alleged Hernia surgery at the Vacaville location.
My mom is still without a phone as we speak due to Northbay's unfortunate negligence so please be mindful of the practices displayed at this medical facility.
