North Shore Medical Center - Miami, Florida

Constance W.

I had a very bad experience at this hospital. Some of the staffs are very rude. The doctor who did my surgery was very Awesome Dr Joseph from Miami shore area I give him a 5 star. The hospital if they had O I would give them a 0. Thank you Jesus for protecting from those rude staff. It's not the hospital that make it look unprofessional it's the nasty 🤢 staff, not all them was nasty. Only 3 of them was concern about me and what was going on. My family witnessed everything on that

Bueno F.

I'm just gonna go ahead and add to these negative reviews.

Everyone told me to avoid this place like the plague. Unfortunately it was the only place that was open to see an eye doctor. Which I had been fighting a bacterial infection in my eye for over a month.

Please tell me why the number they offer, supposedly links you to the hospital and the Medical Center, depending on the prompt. But no matter what prompt you choose, no one is ever willing to help you on the customer service representative side.

All I needed to do was reschedule an appointment. I called the same number two different times, I did the prompts just as I was told.

One side is telling me that I am calling North shore Hospital and that I need to call the North Shore Medical Center by using patient access.

I call again to use patient access, and someone who doesn't even speak. English is telling me that I'm not calling the right number. But they don't even know enough to help redirect me.

I am so sorry, and coming from a Latin family, where a lot of my family just speaks Spanish. We do not go out of our way to place our self in a position where we are absolutely useless.

I am so upset, on the verge of losing my eye, and this is probably my first most impatient review. I have had to make simply trying to use the call center.

What does that tell me about your doctors? What does that tell me about your staff? What does that tell me about the person who is running this medical center?

Come on now. Every good business knows that your call center is the front man, why the heck does no one know what the heck they're doing?

I'm done. Praying to God there's no cancellation fee because they can shove it so far up their rear quarters. I've wasted two hours going and chasing my tail with the directions that these people are giving me.

And as a matter of fact, here's a picture so that you all can see how many times I had to call and how long I had to wait. That one hour call you see at the very beginning, it just kept bouncing me from one Receptionist to the next to the next to the next to the next to the next.

Chinyere G.

This hospital is terrible. My elderly father was transported by ambulance. I asked that I be contacted due to his condition, yet no one ever called. They admitted him and performed a Ct scan.The next day he was informed a MRI will be taken . He was never provided with the CT scan or MRI results by a doctor. I called and the nursing staff told me that’s probably right that none has communicated with him. I then asked is this normal and when will doctor discuss results… the answer was “I don’t know”.He was discharged without seeing a doctor and learned of his diagnosis through discharge paperwork. This has to be the worst hospital that exists. The level of communication is absolutely terrible. They need to shut this place down and transport patients to locations that care.

Lis P.

I brought in my husband on 12/18/2024 to the emergency room, he was feeling very terrible. When he went it to sign himself in he started feeling weak and dizzy, they rushed him in and took his vitals, then Dr Andrew Brill approached him and seen his heart rate high and stood there and told the nurses “do exams just to not get in trouble and then discharge him” hours past and my husband was still in the ER, and continued to have fever. He checked on him ONCE and my husband told him that he’s still feeling terrible and needs something stronger. We waited 30 more minutes for more medications and Dr Andrew Brill was STILL sitting in his computer. Then I, his wife, approached him and told the Dr to check on my husband and give him his medication bc he’s still feeling horrible. He told me in my face saying that he’s been evaluating my husband every 5 minutes which it was a total lie and I continued to tell him to do something cause he was feeling really bad and he never got up his seat and check on him until a nurse heard my frustration and helped me out. Later on he only told my husband that he had Influenza A and everything else was good but they had to keep him overnight. Although he missed one more information, when they took my husband to his room, they told him he also has pneumonia, and my husband did not know about it. Dr Andrew Brill shouldn’t be the kind of doctor working in the system because of his service!!!! NEVER AGAIN will my husband be going to this hospital!!!! Overall the nurse that helped my husband did an amazing job.

Tawanna D.

Northshore Medical Hospital. I am very happy with Northshore. I know that this hospital has had a bad reputation in the past but I was born here. Delivered by Nelson Adams. Eduardo was very fast efficient and caring. Claire is an intern and was very polite under Eduardo.Alexandra was very kind, patient and caring. Then I came to ICU my PCT Audrey was OUTSTANDING to me and my family. She made a miserable time very pleasant. PCT did above and beyond she had to do to make me comfortable. Nurse Hattie was very sarcastic impatient and mostly nonverbal. A short husky man dark skinned stated he was a triage nurse and never came back.We need MORE PCT like Audrey to drive Hospitals to success.

I N.

I had a very disturbing experience at North Shore Hospital. The facility was extremely unsanitary, and while the doctors were decent, the nurses and office staff were shockingly rude and unprofessional. During my visit to see a relative in the intensive care unit, I witnessed a heartbreaking scene: a body was being wheeled out while nurses were loudly bickering and giggling, completely disregarding the devastated, grieving family nearby. The lack of respect and compassion was appalling. I will be reporting this hospital to the state. This level of negligence and unprofessionalism is unacceptable.

Tanisha N.

Horrible Hospital, I'm surprised they haven't shut down yet. This place makes my skin scrawl. My mom came to ER some days ago and she had to wait 8 1/2 hours to get in a room after being admitted. The ER doctor lied to his colleague and told me he spoke to me about my mom condition. However, a nurse that took over my mom original nurse basically gave me the information. SMH, some of the staff is very unprofessional, and seems to be all over the place.

BERRY E.

During my stay in the ICU the I had the best experience because of Nurse Geisa Lopez. She made sure I was taken care of even if it meant staying past shift change. The PCT at the time I was there made sure I was fed, changed and had all of the things a patient could ask for