North Okaloosa Physician Group - Women's Health - Crestview, Florida

Reggie G.

This is the most unprofessional place I have ever dealt with. They have a 10 minute grace period in their policy.
My wife showed up at 9:48 for an apt at 9:45. They refused to see her. After arguing with them over this, Christine sent my wife out and states she can no longer be seen here. I requested the footage to show the lady at the front desk lied and she stated she can't because my wife isn't a patient even though this her follow up appointment after the radiologist performed the breast exam. Highly unprofessional and do not have a concern for the patient. Janet Hamby was never present for any of this just Christine. Just know that if you wind up in any situation, these lady's will lie any way they can to get their way. I urge anyone looking for an oogyn to go anywhere else and find someone with morals that will care about their patients.

Rose K.

Was seen and taken care of by CNM Alexcia Pennell. Great experience. Had a little bit of trouble with calling the front desk and getting scheduled as they kept putting me on hold to wait but would hang up the phone was I'm waiting. Then I would call back to be put on hold again. Once they talked to me, they were able to help me to get scheduled, but it was a good 30 minutes of waiting.

Briana A.

I will have to say if you are pregnant and looking for real care do not go to Dr. Janet hamby she is by far the worst doctor my first appointment I showed up 15 minutes early instead of 30 minutes early then she refused to she me because she quote on quote the front desk lady said, “ VERY STRICT ABOUT TIME.” I went to the emergency room because I had terrible morning sickness to the point I was throwing up blood for multiple days in a row and unable to hold down any food or water for two weeks straight I was simply just eating cracks and water so I would have something to throw up other then stomach acid every 15 minutes to 30 mins which was how long I slept typically. I had my next appointment which I did meet a NP and had an ultrasound done but my OBGYN was out that day sick. I had another appointment I showed up to they claimed they didn’t even know I was scheduled which wasn’t true because they message to confirm my appointment multiple times and I confirmed and my OBGYN also out that day. I told them I have moved so I would have to travel 40 min to get to her now so if they could give me a heads up before hand that would be great mind you I been showing up a hour to 30 mins early for all my other appointments. Last appointment I went to she also wasn’t there and in delivery and no one texted me or told me anything and I showed up a hour early and then had the audacity to refuse to fill up my vomiting medication because I’m no longer making appointments there even though I’m still a patient on file till I transfer this month. Which they haven’t been very cooperative about.

Miranda H.

I love this office. Coates is the best OBGYN I've ever had. He's been with me through all 3 of my pregnancies. The nurses are amazing too. And they listen. I have never had an issue with anyone in this office. Including scheduling.

Crys R.

Horrible customer service and rude staff. I felt very uncomfortable and was treated like I was an inconvenience. Alexcia Pennell was the only positive part of this awful experience. She was very kind, despite her staff messing up scheduling and being inconsiderate.

Jade F.

The staff in Dr. Coates office are super nice and helpful! They were apologetic when having to reschedule my appointment and quickly helped me when I had an issue with billing. I have always felt comfortable coming here 🙂

Carleigh C.

I saw Dr. Lassiter and felt he was very professional, informative and had an easy going attitude. His nurse Stacie was always prompt in returning calls when I had questions. Concerns and issues were always addressed promptly and with compassion without feeding into nerves or anxiety. I had a couple of hiccups and they were handled swiftly and decisively without raising panic.

G N.

Good luck reaching anyone, the doctors are great but if you have an admin issue they'll never pick up the phone and if you leave a message they don't call you back. I've been attempting to get them answer my call for over 2hrs now.

I've come to the point where I don't care how good the doctors are I go to ones that don't waste hours of my life whenever I have a simple question/issue.

I'll be looking for another group due to these issues. I suggest that anyone who has similar problems with them do the same. They will not change unless you hurt them in their pocket books. They are intentionally hiring a small amount of people/not paying their people enough to save money, lets cause them to lose money not gain it off of being cheapskates.