North East Medical Services (NEMS) - San Bruno Avenue - San Francisco, California

Fae L.

I found service to be excellent with attentive staff who make my appointments easy. There is plenty of space when I have weekday appointments and the building is modern and nice. Parking can be difficult so be prepared to drive 2-3 blocks.

Rosa D.

Okay I would like to post a review for adult primary care and my baby’s pediatrician.

Primary care : Dr. Michelle Wong she has been good. She takes her time during our visits and she answers all of my questions even if they seem silly. She has helped me keep track of my health and gave me lots of guidance for preventative care.

My son’s pediatrician: Dr. Chow. He’s very knowledgeable and always explains everything throughly. He has seen my son for his 1st month of life, a constipation problem and he will be seeing him for his 2 month vaccines this week. So far I really like him and his recommendations have been very helpful, also, when constipation problem came up, I was able to schedule a same day appointment with him which is great !

I love that they have primary care, optical , pharmacy, labs , and dental in the same clinic. Very convenient and the best part about this clinic is their hours! For someone who works in the service industry Mon-Friday it is a miracle I am able to schedule late afternoon appointments and Saturday appointments ! Thank you! Looking forward to continue my care here.

Amanda I.

Dr James Lee is absolutely amazing I’ve struggled finding a dr I feel like listens to my needs and helps me fix the problem. But dr Lee is 100% the best Dr I’ve ever had he listens to my needs and provides solutions to the problems I’m telling him about. He is so kind and actually listens to what I tell him .. if you’re looking for a good Dr I 100% recommend him. I wish there was more than 5 stars he is amazing thank you Dr Lee for making me feel heard and making me feel comfortable at the Dr again. I’ve never had a Dr I felt comfortable talking to about my issues before and now I do and I never want to switch drs ever again

Shawn S.

Extremely hard to obtain dental service here. Even if you obtain medical card from facility, specific personal are hard to reach.

Shayna Z.

Terrible experience ever! My mom had an appointment for blood draw at 11:40. Then she waited there with empty stomach for 30 minutes! But couldn’t get her turn! It turns out the reception desk forgot to check her in! After 45 minutes, she finally got her blood draw. Then the nurse forgot to do her blood cell count! They have to put a needle in my moms arm twice! The most careless and disorganized service! The most terrible experience EVER!

Anita L.

TERRIBLE EXPERIENCE! First of all, I did a medical exam back in Oct 2023. I never received the results through the online portal. I called NEMS multiple times to follow up throughout the 4 months. All I got was the result wasn't ready or I was simply ignored. After 4 months, an assistant finally reached out to me via patient portal that the results looked normal. I asked a follow up question about the test result and they told me I had to schedule a telephone appointment with the doctor. They said they would need to charge me for it because it was an "appointment". I told them I just wanted to get clarification on an exam I did months ago but they said they couldn't tell me anything unless I paid for another appointment.... First of all, why did I pay for the initial appointment to do the exam? It is stupid that I need to pay again to know the test results. Does that mean if I have 5 follow up questions, I'll need to pay 5 times? This is ridiculous... if the assistant was able to tell me the results via portal, how come they couldn't answer my follow up question through the portal? Not to mention on the day of the telephone appointment, I had to call them because the doctor didn't call me on time. They told me the doctor was running late but they had no idea how late or what time the doctor would be calling me.... If you're late for an appointment, the least you can do is provide a time of when the doctor will be calling... Its ridiculous that the patient needs to wait for god knows how long for the telephone appointment in order to obtain test result info.... Very silly and stupid!!! By the way, I was charged $110 to get my follow up question answered

dms

I WISH TO GOD THAT THEY WOULD GET QUALIFIED MEDICAL DOCTORS WHO WILL ACTUALLY TREAT THE PROBLEM INSTEAD OF JUST GIVING WHITE PEOPLE SOME POS DRUG THAT DOES ABSOLUTELY NOTHING!

Nicolle H.

I needed an urgent doctors visit so I took the first available appointment early in the morning and the doctor I spoke with let me fully explain in detail what I am going through and she told me I need to go to my primary doctor? WHAT IS THE POINT of having me waste my time and getting emotional having to explain what I’m dealing with only for the doctor to tell me I have to schedule an appointment with my primary doctor anyway? What a bunch of baloney. You WASTED my time and the other doctors time. What the hell is wrong with this place? Also your phone system is GARBAGE because every time I get disconnected or miss a call from the doctor or clinic we have to wait in the queue and waste even more time just trying to get ahold of the person or place we were speaking with. It’s 2024 and your phone system should not be this complicated. PLEASE don’t tell patients to schedule with another doctor to receive faster assistance if the doctor can’t even help that patient you are WASTING EVERYONES TIME!!!