NOAH Copperwood Health Center - Glendale, Arizona

Sarah

I am giving 3 stars because my doctor is amazing and the staff are very friendly, but the counselors are another story. I had an appointment today with Rose Tapia for an assessment at 7 AM, but she didn't send the link for the Zoom meeting until 7:15. This was the first appointment of the day, and she couldn't be bothered to be on time, which is unacceptable!

Then, she had the nerve to call and leave a voicemail at 7:56, saying I didn’t show up and that I needed to reschedule. I was there; it was she who didn’t send the link on time. In fact, she sent a link yesterday at 7:59 AM when I wasn't even scheduled with her for that day. It makes me wonder if the person she was supposed to see yesterday at 8 AM had the same problem.

News flash: if someone is requesting counseling, it usually means they are overwhelmed or have a lot going on in their lives. Not prioritizing your patients is a serious issue, especially during an intake appointment. This gives the patient a clear idea of what to expect moving forward with this provider, and honestly, No thank you!

Craig R.

The two stars is simply because my Nurse Practitioner and medical assistant are nice and in person, made me feel comfortable when I normally have white coat syndrome. However, I have been trying to get a referral to have a new sleep study done since it's been 5 years since am updated machine that I can tell no longer works accurately. The first referral was to a place that doesn't take my insurance (not the first time). I have messaged several times to no avail asking for a new referral. Sometimes I get no response whatsoever and then I have to go into the office in person as this company doesn't allow you to call directly. The message company is also bad at communication which is crazy because that's literally what they do. I have been back to this doctors office in person asking for correction and help five times and they keep sending the same referral to the same company that doesn't take my insurance. I asked for a copy of the referral last time, and the referral still said the same companies name. I had to make an appointment just to correct a flaw that could have been done without a whole appointment. Communication here is horrible and I'm afraid I have to find another doctor because of this issue. I have thyroid issues and need someone that will be able to communicate with me effectively. I don't recommend coming here if you have real issues that need addressed. They are absent to needs of there patients.

Jazmine B.

I am so grateful for my NOAH provider. She is not only incredibly kind but also takes the time to truly validate my feelings and symptoms. It's so refreshing to work with someone who genuinely listens, cares, and follows through with my care. She goes above and beyond to ensure I feel heard and supported, and it makes all the difference in my journey. I couldn't ask for a better provider. The staff members at NOAH are also very welcoming and I feel like it is a safe space for anyone to be in.

Stacy A. R.

I was really struggling with anxiety and depression and Noah really came to my rescue. I love my visits w Shockie. Her voice is so soothing and she is so informative and shares great resources with me every week. She lives to read and is always sharing books I should check out or things she read! Everyone at Noah is top notch but Shockie is 10⭐️

Hayley O.

Dr. Conant is the best doctor my husband and I have ever worked with! We'll follow him anywhere. He's very kind and really listens and considered everything we thought and has to say! I would give him 10 stars!

Samantha C.

I needed paperwork completed for a work accommodation. My NP sent me an email saying to try these ridiculous quick sites, because she wouldn’t complete the paperwork for my accommodation because it included an animal. I asked follow up questions, then she had someone (not her) relay a message via the portal that she wouldn’t complete any paperwork for an animal and that I should find a new pcp then turned off replies. How insane is that! A doctor is supposed to make sure you have a decent quality of life, but not this NP. Mind you, the paperwork wasn’t for an animal at all it was asking for information on my condition that only she could complete as my treating physician. I find it ironic that she is treating my MH but also triggering me at the same time. My twin’s pediatrician at a different NOAH location is amazing, but this experience at copperwood was down right disappointing and lacked professionalism. I would NOT recommend this location or their NPs to anyone who requires bed side manners and reasonableness from their providers. I immediately removed her as my pcp and began the process of moving to a new clinic. It’s unfortunate because my twins are turning 18 in a few months. I won’t let them stay with NOAH, so they didn’t just lose one but three patients with private insurance.

scott M.

Dr. Chelsea Manalese is a very nice person. She listened to my concerns. She was very helpful. I would also like to recognize Stephanie! She was great! She's an amazing nurse and employee! Give this woman a raise! Now!! She's great! wink wink nudge nudge

Amanda S.

The Nurse in the Lab.. Named Bee Calvin.. purposely inserted the needle for blood draw and held the needle up pulling my skin to inflict pain. After I I formed her that she was hurting me she responded with “well, it’s supposed to hurt a little bit isn’t it”? I would not recommend visiting this location.. I’ve been a patient of NOAH for almost 5 years and have never had someone draw blood in this manner. I will definitely not be coming back to this location.