NCH Physician Group - Naples, Florida

Ronald S.

This is in reference to the NCH Physicians Group at 1845 Veterans Park in North Naples. If you want to be treated poorly--this is your spot. Often times you get a recorded message where you'll be asked to leave your information. Then you can wait for days for a call back. Need a prescription refilled? Even worse service. After not responding to the Pharmacy's request you can call them to inquire. If they can't bill you for it then they aren't interested in you. The absolute worst place to go. Corporate medicine at its finest. Too bad there are so few private practices left in this town. Stay away from this one.

Jon S.

I’ve been a customer of NCH physicians group downtown Naples for five years now. There is something drastically wrong with that facility which started, as I recall around January 1 of 2020. It is getting worse by the day. This group of doctors seems not to be able to have a proper telephone answering service functioning any longer. I have tried to call them dozens of times for days now to try to get an appointment With my general practitioner as I have had a severe cough for over four months which I have already explained to my doctor in this group several times.Every time I call, all I get is an answering machine telling me someone will be right with me. However, no one answers after 15 minutes On hold, several times my patience takes over and I have to give up. I think it is criminal that when a person is sick and wants to contact the doctor in a Medical group the size of this facility cannot put the proper amount of telephone operators on their staff in a multi million dollar facility. After talking to many people in the area and living downtown Naples for over 40 years now. They just don’t seem to care. Whoever the management company is for this firm should be fired. I have been sick with walking pneumonia for over four months now and after three days of trying to make an appointment on the phone last Thursday I was giving the opportunity in the form of a text message to leave my name and number and someone would get back to me as soon as possible. Six hours later I received a call and got an appointment with my general practitioner Cindy Lucas for the following Monday at 1:30 PM. I was in Estero on business in the a.m. and I left for Naples at 12:30 , only got stuck in traffic due to a accident on I 75. I arrived 10 minutes late for my appointment. After waiting a proximally 10 minutes in line to be waited on by the normal receptionist, again I find out that the normal staff is not in the building only temps. I was told I’ll have to reschedule by A temporary worker has all the Regular girls that are normally at the greeting desks were not there. This seems to be another problem, there is constantly temporary employment people working in the office rather than the normal staff. Also there is a constant change in the normal nurse assistance that give me my injections each week.So therefore I couldn’t talk to anyone that I knew and I was sent home Buy some sharp tongue young woman that I never saw before, only now to start the entire nightmare process over again of contacting them for another appointment. This is just one incident of Many That I have experienced at this office. I thought I was doing an intelligent thing being that I’m 76 years old and I could put all of my doctor visits and health records in one location but it appears to be impossible. It’s just not worth the aggravation that this office dishes out almost every time you go there. I will say that a regular staff that is normally there and has been for years has always treated me with other respect however the temporary employment people Could care less about the word respect trying to find out whether you are actually a regular customer there was some bomb that walked in off the street. They just don’t care.

Gee M.

This review is in relation to Dr Kinal Suryawala at the NCH Physicians Group Gastroenterology practice at 1285 Creekside Blvd East.
What a horrible experience.
Consistently 50+ minutes late for each appointment with no apology. When you question this, he just suggests you find another doctor. (Trust me, consider it done!) He didn't even examine me once.
Front desk staff have the same bad attitude.
Nobody here seems to care about patients, rather they treat you with contempt. And they get things wrong: apparently I have the "wrong date of birth"! Really? You'd think that I might know better than anyone, since I was actually there!
Upsetting, unpleasant and awful.
Avoid. There are many better options in Naples than this.

Jim B.

My 81 year wife needed swift response blood tests as we prepared for wrist surgery. The Eagleview Lab moved schedules, pulling out all stops to accommodate her needs. Sophanie Baptiste and Shannon Boodhwani were the best. These two need to be recognized for going the extra extra mile to help.They are credit to your group.

Sherrylyn B.

This is the third appointment I’ve had at Bonita Springs location and yet again the doctor is more than 1 hr behind. I was here on time (. 15 mins early to fill out forms) and still waiting. The staff is not helpful and when I asked to use rest room to leave a urine sample, I was abruptly told to use waiting room rest room- until another staff came out and help me.
Plus, there’s more than 10 people waiting. Not as per Covid recommendations.

Ken M.

The worst follow up in the world.

I had a colonoscopy there in February of 2017. I never received my pathology report.

Just recently they said I had to fill out a release form to get this information. They now have had my release form for two weeks and still have not sent it to my current Gastroenterology practice.

Very frustrating!!

Christie D.

I could list a litany of issues during my husband’s 2nd stay, however my warning to you is if you have a neurostimulator battery change, make sure that the recovery room nurses give you your new battery controller. This is our 3rd replacement, and the only time that we did not get the battery controller.

I had to contact the manufacturer. We were sent a used piece of equipment, but I’m sure our ins company was charged for a brand new piece of equipment.