Natividad Medical Group Prunedale - Salinas, California

Jessica N.

The drs are great but their billing department is an absolute mess. We now avoid this place completely due to the office. At one point they told me they would never keep my credit card info on file yet they twice charged my credit card without my consent. After calling every month for over 6 months I finally had to just dispute the charges with my credit card company to get reimbursed as the charges were not valid charges. Now today I received a bill for a no show when we haven't been here in over a year and definitely never scheduled an appointment. I called and they refuse to remove the fee. I have many more horror stories of this place and their awful billing. We will never go here again.

Kalle B.

This office seriously overbooks. My wife and I tried it after multiple recommendations as we just moved back to the area and figured an office would be convenient. I’d waste less time going to San Jose for an on time appointment.

Both of us waited over 90 minutes just to go to the waiting room.

I was there for over 2 hours and maybe seen for 12-15 minutes.

On top of that the DRs knowledge on my current medication was alarming and his advice goes against the current science.

The office staff was rude and appear to be over worked as I constantly had to correct them with information I had given just seconds before they got wrong.

If you are retired I guess it would be OK but I run my own business and have a busy schedule. Time is money and you can never get it back.

Jen R.

Dr. Ebenhoech is the best! She really takes her time and cares about her patients. She explains things so well, and is really lovely to talk to. Because she see's patients as people and not a time clock, you'll likely have to wait for her, as she get's behind, but it's worth it. She's amazing! The office staff has always been very kind as well.

John L.

Well, my insurance card states that I have a 20 dollar copay. These guys charged me 5 times that amount, in violation of the contract they have with my medical insurance provider, Anthem Blue Cross. Don't go here unless you want to get screwed. This post is regarding the husband wife team there, NOT Dr. Ebenhoech. My wife says that Dr. Ebenhoech is a good doctor who bills her appropriately.

Ann M. T.

The front office staff, medical assistants, and physicians were all wonderful. Had trouble filling a prescription and they got right on sending it to a different pharmacy. Very Responsive—I didn’t wait on hold, they listened and helped me find a solution. Thank you!

Ramona G.

If I could give a zero start I would. My mom went in to get a prescription and Dr gave wrote her another one that is generic. the way this works is that my mom does not see the prescription. It is sent over to E scripts. well it was the wrong prescription. E scripts now wants her to pay for the prescription which is 80.00! We tried to get the Dr to pay for it and he refused. e scripts said it is the doctor fault. this is so unfair

Judy H. S.

Always kind, professional and helpful!
Pablo is great!

Teri J.

Dr. Adelheid Ebenhoech has been our primary care physician for many years. She is caring and compassionate and knowledgeable. And fun to talk to!