Mobility Solutions Inc - Colton, California

Gena H.

I love this company and the c-worker, specially, Dave is so nice so helpful and always have solution for all problem. He’s the best.

Michelle P.

The techs that come out to repair your chair are typically very good and nice. It's the ladies in the office that kill this review. They are unprofessional. They always say "someone will call you back" no one ever does. They receive parts and or equipment that was ordered and never call to let you know they received it or try and schedule you an appointment. They wait until you call and leave a bunch of messages before they actually make an appointment. I've been using them for years for my son's equipment because they were the authorized provider, thankfully I'm able to switch and get taken care of by a professional organization now. I typically have only dealt with Leticia and Alejandra. These two seem more concerned about their personal lives than doing their job. I can often hear them talking to people in the office about their lives while I'm on the phone with them. So frustrating. If they changed office staff with organized employees then this place might be a good option. Until then I would try other providers.

eliah C.

The company has been horrible. I asked them to repair my chair and it keeps fluttering and spinning me out of control. It then ruins my tires and they keep asking me and the insurance to pay for repairs to get the tires repaired. I told the office, and the office said Joe the repair tech said it was repaired and there was no further problem. Joe said that the office never contacted them or talked to them about the problem and he says the girls in the office don't know anything. This happened for 3 repairs of tires. They replaced the tires many times but refused to look into fixing the caster problem and the motor problem that was the problem. I kept telling them and they told me it happens and to ignore it.

Then Alejandra took my chair saying it needs to be evaluated for repair even though they already knew the problem to be sure. But now they said they will give me back my chair for many days. Alejandra and Tiffany was told that I use this chair as a medical device and not just as mobility device. They refused to give it back saying to just wait. I said I been waiting the whole day. This happened last time too. They told me to wait the whole entire day saying it was to be shipped back to me, but they just tell me they forgot. This time they are saying they can't give it back cause they want me to talk to another manager but they can easily give me back my chair but they won't today, very contradicting! They said they could easily give me back my chair but they refused saying they will not give me back my chair until I speak to another manager. Horrible service. They also said I am not allowed a loaner cause I can stand and walk in the house. The chair is broken. I have no other choice then to walk it off. What you want me to do! They said they do not need to give me a need a loaner chair or a power chair and they will replace it with a manual chair!

Be careful of this company! They refuse to give you back your chair and give you a manual chair to use.! I have two frozen arms, and a neck injury and a quadepeligic but they said I should consider pushing myself. I used the standing feature to help me with bowel and bladder problems. Otherwise I am bleeding without relief. So while they have my chair I am bleeding and having problems. But they did not CARE! They said the person who repaired the chair Joe previously, said I did not need a power chair and that they will replace it and that I needed only a manual chair and they said it didn't matter cause Joe said I didn't need a power chair and can push myself and ignored all my other medical problems. Joe said I never told him about my problems or my medical but I did. These people are liars. Don't deal with them. They will STEAL your chair!

They also told me they never given me a loaner chair. I was like your the one who authorized a loaner chair. They were like no we didn't, its against policy. Its funny cause they said they got insurance to authorize a loaner chair and insurance said they will cover loaners. I see that Angel had similar problems with the people I was working with.

Jaime B. C.

People here are generally very nice, and helpful - but ONLY if YOU call THEM. I'm so tired of waiting around at home for them to miss their appointments, and not call you, for example, this morning when their van broke down. I mean, okay, stuff happens, but CALL ME. I have a life, too. And I've had them have my parts ROTTING in their back room and the appointment only gets scheduled because I follow up. They are like a kid with ADHD - sweet and helpful if you hide the squirrel. Just saying guys - amp up on the follow up.

To people reading this review: ALL of the wheelchair companies are like this. Things take FOREVER to get done. But the difference in this company is they went to bat for my young lady to get the wheelchair smart drive they thought was right for her. So what they lack in follow up, they make up in customer CARE. They really do care for their customers. That's different than I've found elsewhere. I've been doing this for 10 years for my kid. SO, All and all, they still get a 4, because they really do what they do well. They just really don't get the CALL ME thing.

Julio A.

Worst customer service, incompetent staff handling insurance matters. You have to call them because after they take your measurements you won’t hear back from them. Four months later after the insurance approved my daughter’s equipment; we are still waiting.... This company will be held liable for accidents pertaining to their lack of providing the equipment in a timely manner. I can’t get a hold of the owner. Take your business to another company because this one will waste your time! I even got the approval number after being placed on hold for 25 minutes but that wasn’t good enough for this company. So I guarantee a long wait and you’ll have to work for them without pay! The Colton office is a complete disappointment!! Let’s hire new staff for 2020!

MichaeL R.

Unprofessional, they do not contact you back when they promise too. my scooter took 4 months to get. Staff kept blaming Dr. office come to find out that Rx was issued in timely manner by Dr. Office, days after being treated by my doctor. I made the uninformed mistake to wait 45 days to call the scooter store to determine the status of my Rx scooter. That’s when the blame game began only to find out that the scooter store staff had the Rx from the Dr this whole time filed away as ordered when it had not been. Well it gets even better another 30 days goes by once ordered. Only again to find out that it had arrived within the week and it took a call from me three weeks later. in all this particular store staff in my opinion is unprofessional in team work and in concern for the clients they get from insurance company.

tiny T.

I would give them a 5 out of 5 because I always get great work and equipment from all of the technicians including the owner. I have had issues from the customer services girl.

I keep coming back because the techs are top notch and the take care of my sons chair immediately. 😊 🙏

Bee

Stay away if you value quality service and professional ethics. This company is driven by one factor: how much money they can make off you with the least amount of work possible.

I have an auth for a new group 3 powerchair, assigned to Mobility Solutions. I showed up to test ride a new powerchair. I was given a customer's used chair (a similar model, but not the same I wanted to test). They repaired someone's chair then gave me that one as a test chair, which I find completely unprofessional.

Because my specific needs are not a simple check mark in paperwork, I was specifically told "We are not the company for you."

I don't believe their ethics are the company for anyone who wants a quality DME company. Again, stay clear of this unprofessional and financially greedy business.