Med Plus Atascadero - Atascadero, California

Susan Baca

I went in on March 11, 2023 because of shoulder pain from falling the night before. I was in extreme pain and was impressed with the service I recieved from signing in, to consulting with Dr. Lisa Vasak. I was able to have x-rays and answers quickly. Because I had broken a bone I was sent to the ER.
I was impressed when Dr. Vasak called me Monday morning to check on me. She was genuinely concerned and wanted to let me know that I could contact her if I needed help with getting an appointment to the orthopedic clinic.
Amazing follow up!

AJ

The front receptionists were extremely rude. I asked if I could be seen because I had leg pain and as I was explaining the 3 receptionists standing there looked at me like they didn’t care. I waited for a response but none of them said anything, it was as if they didn’t care. Then they finally told me I should go somewhere else where I had been seen. I told them I had been seen there a couple times. And one of the receptionists I think (Becky) told me no again and I asked her if there was anything they could do. She walked to the back and when she came back she told me there was no availability. I asked if she knew where I could go because I couldn’t walk and my insurance always told me to go there. She logged in to her computer without telling me a word and said all of a sudden they had an opening but had to wait an hour. Dr. Kristen on the other hand was amazing! Super sweet and did everything and anything she could to help me and provided me with what I needed. If it wasn’t because Dr. Kristen knows my situation and I feel comfortable with her I wouldn’t go back. I have never felt looked down upon like I did at the front with the receptionists.

Kristie Steele

Was extremely disappointed with my treatment by Dr. Lisa Vasak. I had an appointment scheduled for the next day with a different doctor, but came into urgent care as my symptoms had escalated. She was rude, told me this was an urgent care and not for people who had appointments, and disregarded my symptoms and the pain that I was experiencing entirely. She made me feel like I was wasting her time by being there.

The front office staff, however, was so kind and encouraged me to come in if my symptoms got worse. Specifically Alecia was helpful in getting me scheduled for an appointment quickly and was great at answering my questions in a kind and professional manner.

Kirk N

Dr. Vasak is excellent to work with and a great doctor! 5 stars for her and I'd highly suggest her!

However, the BILLING here though is a joke... a $40 bill I tried to pay on their system multiple times never went through (I tried for months). I couldn't get a human on the phone, so I gave up until recently. I had to call multiple companies/numbers related to the billing to figure this out - turns out, they sent my bill to collections! You gotta be kidding me... the billing guy only figured it out after ~15 min on the phone due to the error codes I was receiving in trying to submit the payment. What is the time period in which they do this? Why wasn't I notified by the company / collection agency? I have zero idea how I'm supposed to pay this meager $40 bill now.

Why don't they have an online billing system that works? or send you an email based bill? or an easy to get a hold of someone that can actually help? Sorry - but I'd give 0 stars if I could.

It seems many other people have issues with this Dignity Health location and the corporate team probably needs to fix these problems!

Mok'e Sisha

Very rude. The lack of bed side manner with the Urgent Care Doctor doesn't help people get healthier, especially when we are in a time that we as a nation were asked to show kindness. People are trying not to go to the hospital during the pandemic and a terrible doctor is not good for them to fall back on.

D K

I have always had quality care. However, the front desk receptionist lady was rude, short, and had an overly aggressive attitude. Not sure of her name. Description: in her 50's, short-cut gray(ing) spiked hair, resting frowning face. My visit was on the 26th of December. Went in for a COVID-19 test. I already had enough anxiety about getting tested for COVID-19 because of the symptoms I had. So, her general disposition and encounter didn't help the experience. She should take a real inventory of how she behaves towards patients. The plus side was the medical assistant and the physician assistance were great.

Adriana Theophil Alburger

After 24 years of complaining to my doctors about my symptoms, Dr. Talarico was the first one to take me seriously and do all she could on her part for me to get a diagnosis (unfortunately her part wasn't enough, as the place where I needed to be seen doesn't accept patients from out of their group & I had to find a different hoop to jump through, so to speak). It was a relief to finally have a doctor take me seriously. Also, I find everyone in the office to be courteous & take their work seriously. Every time I've been there, everyone seemed to be working as quickly and efficiently as possible.

As far as other factors go, I'm blessed to say so far I haven't had any scheduling errors or long wait times (other than the wait to find out when your forms are ready to be picked up, but having worked in a fast paced, busy medical clinic for several years, I already knew this would take awhile, so I wasn't surprised or overly upset).

Mike M

I've been with Cuesta medical for over 4 years now. Dr. Goodman is outstanding, he is compassionate, takes the time to listen, and genuinely cares. However, since he isn't taking new patients that leaves fewer options. My spouse went to see a Dr. Ulla (sp?) and I do not recommend Cuesta Medical any more after the terrible experience she had. She has been having terrible back pain the last few weeks so she went in for that. They prescribed a medication that has a documented interaction with one she is already taking, not to mention one I have tried that doesn't work for my back pain at all. Long story short the policy of Cuesta Medical group is everyone is a Vicodin seeking drug fiend. They had zero compassion when my wife asked for just a month supply because she'd heard this other drug wasn't as effective. A one month supply!! She was told, "no your pain isn't sufficient." How can they possibly know that She was left feeling belittled, treated like a criminal, not feeling cared for at all, not to mention put in danger by a physician who can't even foresee a possible dangerous drug interaction!! Scary.... Do yourself a favor, find a Doctor who cares about people, not being the drug police. I might add that my wife is a clean, well groomed mother of several kids who has never had an addiction problem in her life.