Manchester Medical Group - Los Angeles, California

Oleg K.

I had an echocardiogram at this clinic on March 18, 2025. Two months later, despite numerous calls, voicemails, and emails, I still have not received my crucial test results. Meanwhile, they have charged my insurance without providing me any information about my health. This blatant disregard for patient care is not just unprofessional — it’s dangerous. Such negligence can put lives at risk. I strongly warn anyone considering this facility to stay away. Your health and safety are not guaranteed here.

I am currently considering consulting with an attorney to explore my legal options regarding this matter and to hold this clinic accountable for their reckless negligence.

Shafin D.

Booked on ZocDoc, but their system is messed up. They kept texting me trying to confirm a different time day. Each time I call in, it's 3+ minutes of hold time.

Also not a lot of compassion or understanding from the receptionist. She's pretty rude. The first time I called to check the appointment, she tried to argue with me on when I booked, but I'm glad I had the ZocDoc portal open. It's unprofessional and inappropriate why she jumped to a conclusion that I was wrong.

I told her I was coming for my annual physical, and asked if I would have to fast for blood work. She said you talk to the doctor about blood work twice, until she finally started listening. I'm over poor service with receptionists. The healthcare system here already sucks, no need for crappy attitudes and condescending receptionists.

Jeffrey G.

If you want to sit in a crowded waiting room for over an hour after your scheduled appointment while listening to children blast loud music on a phone, then look no further.

The doctors are nice but c'mon it is just insulting to patients to overbook like this. If you're also an urgent care, then maybe you shouldn't book back-to-back appointments.

I left without ever seeing the doctor. Insane.

Justin W.

I called to inquire about appointment options since my doctor was booked through January. I asked the front desk to guide me through a mostly secretive pricing plan for video services, and if I could see someone else within the company. She was not willing to answer my questions, and I was prohibited from scheduling a video appointment with another doctor within the company, but not told why, just that I couldn’t. Overall it felt very dismissive and unhelpful. I am 26 and trying to gain insight into the whole process, but was met with attitude and animosity.

John S.

I recently moved to LA and was looking for a new physician. Came in for a check up and some pain. Dr. Richards had good reviews so I decided to try him out.

Unfortunately my experience was very poor. I waited over 1.5 hours for my appointment even though I had one scheduled. Dr. Richards came and rushed through my check up and wouldn’t let me finish my sentences. He was clearly trying to finish as quickly as possible which is always a red flag with physicians. He was nice but did not give me any sort of proper attention and I will not be returning. Would not recommend.

Nicholas S.

Don't waste your time making an appointment at this doctor's office. Waited over 2 hours with our being seen when I had a scheduled appointment ( not walk in) . Front desk admin were useless and lied about wait times. Don't go here if you value your time.

Erika M.

I found this medical practice to be the best urgent care I’ve ever been to. Their staff was friendly, patient, and informative. The PA I was with was incredibly comforting as she took the time to address my concerns, and went the extra step to also educate me. You don’t see that often in an Urgent Care. I am so glad I went here because now I won’t need to search further for another urgent care practice. The photos on google were helpful to me. Also parking is easy. They even offer a free follow up visit within the first 7 days of your original appointment. I am so glad moving forward to know I have an established Urgent Care to go to.

Heather G.

Absolutely 5 stars! I visited the urgent care here for the first time last week after injuring my foot. This was the most positive experience I’ve EVER had at an urgent care. From the very beginning, it was clear they cared about patient needs. The wait time was unbelievable (less than 20 minutes) and although there were a few issues in getting all of the services I needed (as can happen in healthcare)… all of the staff, the PA, and the X-ray tech went above and beyond to make sure I had all my needs met during the visit and the days following. These needs included: exam and half-boot, appropriate referrals, sending the X-ray report to my primary care Doctor immediately after my call request to do so, putting my X-rays on a CD same day for my pick-up to take to a specialist, sending out for medication immediately, and doing it all graciously and with kindness, patience, and positivity. This will be my new urgent care and I so much appreciated the experience, considering all circumstances. Thank you!!🙌🏼🙏🏻