Lynn E Napoli, MD - Laguna Hills, California

Helga M.

Dr. Napoli is the best primary care physician I’ve ever had. She genuinely cares about her patients, takes the time to listen, and truly seeks to understand the root cause of any issues. She’s also very responsive, always getting back to you quickly when you message through the portal. Thank you, Dr. Napoli, for all that you do!

Traveling A.

I too have a control substance meditation that Dr. Napoli has to prescribe for me occasionally. I have to see the doctor in order to get the prescription filled. The negative review is unwarranted. The insurance company may not care about seeing this patient in person, but the state licensing board might like to have a doctor see patients prior to ordering up a controlled medication. I don't blame the doctor for insisting on an in-person visit. And it does sound like this person had a negative attitude. Good riddance.

I have been seeing Dr. Napoli for 3 years. I am at a stage in life where more things seem to be going wrong. I find her thorough, easy to talk to, understanding and caring.o

Laura M.

Dr. Napoli is one of the best doctors that I have ever had for my medical care. I am surprised by some of the negative comments because I have been with her for many years and actually followed her when she left a prior office where I was a patient. She spends the right amount of time, seems truly interested in my well being and answers my questions when I show up with my list, which I do each time.

I have always felt like she genuinely cares about my health and trust her good judgement. I needed her assistance in a prior matter regarding my life insurance and she responded very quickly to help me take care of the documents needed.

I strongly recommend her as a primary care doctor.

yvette C.

Since our very first visit Dr Napoli has been the best primary doctor we could ask for. She is caring and has truly changed my life. With her help I am lost over 70lbs now and she never once shamed me for being heavy she instead encouraged and understood when I didn't hit goals. I could have never asked for someone so wonderful to guide me on this next journey of my life

Jennifer P.

I just had my first appointment to establish care with Dr. Napoli. It was great, not only did I get to establish care but also do a pre-op that I needed to get done. She even helped me with my migraine issues and ear issues all in the same appointment and got bloodwork done. Her bedside manner is so great she’s patient and hears all your concerns. I’ve worked in many different doctors offices and hospitals and have met many great doctors and many not so great doctors but she was great. I would definitely recommend her to my friends and family! Oh and her staff was great too. Thumbs up to everyone especially Dr. Napoli.

Cara M.

In the beginning I put all of my trust in this doctor, and really felt she had my best interest at heart. I was wrong. I suffered nerve damage during surgery and it caused excruciating pain in my right arm (level 8-9). I had to wait for 3 weeks for an appt with a neurologist. She thought that she was prescribing me too many pain meds while I waited to see the specialist. So, after saying she would give me a refill Monday when I called, she decided to not come in on Tuesday to write the refill. She got angry at me for not going to a pain management doctor and called one for me who said that they cannot help me. She said that prescribing me pain meds (Percoset 5-325) was beyond the scope of her practice and that is why I ended up in the Emergency Room Tuesday evening in excruciating pain for 4 hours.
This doctor cares less about her patients well being than she does about the "scope" of her practice and actually helping her patients is more than she is capable of by her own admission. The only other explanation is that she is some kind of sadist who enjoys making her patients endure extra pain...
See this doctor at your own risk!!!

Janet H.

Dr. Napoli is thorough, efficient, and knowledgeable. She takes the time to get the details, and is a good communicator. She is personable and easy to talk with. Moreover Dr. Napoli is encouraging and positive. All the staff are friendly and make the patient feel welcome and comfortable.

Kathy C.

The full story is hubby and I had a FULL workup in August. I OVER EXTENDED the use of my meds (2.5 months) and instead of giving me a refill, they "HAD" to have me come in for a prescription refill. The "office manager" (email & voice mail) INSISTED I come in to get my refill and during a PANDEMIC, with Gov orders TO STAY HOME, they refused a teledoc. They said my meds are "controlled substance and are carefully monitored", therefore requiring an "in-person" appointment. Say it the way it is, you want to bill Aetna and collect your "generic office visit." Great, I don't want COVID from your patients sitting in the waiting room unless we are ALL there for prescriptions! I have ZERO wrong that would warrant going.

I called Aetna to complain. They do NOT care. They are at the mercy of the doctor and can not dictate policy.

I canceled my appointment and the DOCTOR! I refuse to go to such a selfish doctor that would potentially jeopardize their patient for billing revenue. Despite canceling my appointment: 1. in writing 2. via voice mail, I STILL got 3 calls to remind me of my appointment? I picked up on the 4th call and was frustrated and mad that they kept calling after I plainly said we were through (both me and hubby.) The 5th call was a voice mail from the "OFFICE MANAGER" stating they were terminating me for a bad attitude... LOL Sure thing I have a BAD ATTITUDE!

I was not going to update this but I would not be assisting others looking for a reputable doctor. The front office is inept, unprofessional. The back office changes your prescriptions and they all blame someone else. The doctor appears greedy. You choose for yourself. I did and I have found another doctor!