Lung, Allergy & Sleep Disorder Center, Inc. - Yuba City, California

Cory

Absolute ass, rude from day one over night stay was okay and that lady was nice, but kept having me come back even after insurance bought my machine and lied to me telling me I wasn't meeting my quota yet and had me keep coming back for another 7 months. They play the middle man and make you think you need them after a year to ring up your co-pays and insurance. Office staff is rude and condescending. Fake. One star is too many. Horrible place staff had no professionalism. They book your appointments say over the phone but schedule you in person so they can say you didn't show up and charge you 75$ each time and hope you don't catch on to it. Absolute corruption.

Dawn K.

My husband goes here and most of his appointments get rescheduled with less than 24 hrs notice. Dr’s bedside manner leaves a lot to be desired. The only reason I gave it two stars is because the nurses are always pleasant and efficient.

Nancy

1. If you are scent sensitive, do not go here. I mentioned this to Dr. Randhawa, and she said there was nothing she could do about it, saying it was the patients who I could smell. I was the only patient in the waiting area, and I noticed it every time I was there. It is her reception staff with their overpowering, scented lotions.
2. Dr. Randhawa never explained anything to me. Not what sleep apnea was, not what causes it, and barely talked about my results and again didn't explain anything. She had the door open, one foot out of the room, while I was trying to ask questions. I want to understand what is happening. I want a Dr to take a little time with me, I'm not needy with endless questions.
I walked into another sleep center the next day where there were no overpowering perfumes, and the first thing they did was explain apnea to me and made sure all my questions were answered. They thought they were repeating what I already knew, but not, I hadn't heard any of the information they took the time to give me.

Abby

My referral was approved 2 months ago. I never received a message or a phone call to schedule and when I tried to call them myself, nobody answered and there was no option to leave a voicemail. Extremely unprofessional.

Edit: I tried calling this sleep center a handful of more times to try to get ahold of someone. On one occasion someone answered the phone, put me on hold immediately, and then hung up so I went to an answering service. The answering service would not allow me to leave a message unless it was an emergency.

After 3 or 4 tries, I was finally able to reach someone. They could not explain why they never reached out to me, and I was finally able to schedule.

I arrived to my sleep study on time, packed for a night at a hotel like the instructions said to. The technician did not allow me to remove my makeup, brush my teeth, or conduct any other normal part of my normal sleep routine like the paperwork said I would be allowed. Their instructions SHOULD say "Arrive with your teeth brushed, medication taken, and ready to go to sleep right as you walk through the door."

The technician (who is not a doctor) had an attitude throughout the entire sleep study and insinuated that I was wasting my time with having a sleep study based on my symptoms. I took several sleep aids to try to get to sleep as I have pretty severe insomnia, and after an hour of being unable to sleep I turned on my phone to listen to some music and try to wind down. This is a normal part of my sleep routine, and I told the technician that I normally go to sleep from 2-4AM so he knew that going to bed at 9PM would be a challenge for me.

One of my leads came undone, and the technician came in to fix it. I asked to use the restroom at that time and he appeared very irritated. When I returned, he chastised me for being on my phone. I told him that this was a normal part of my sleep routine, but he insisted that I could not be on my phone at all during the sleep study because it was a medical test. This was not mentioned in the paperwork I received prior to my appointment either. If I had known, I would have brought a much heavier dose of sleep medication.

I continued to have a difficult time falling asleep, partly due to the sound of the technician's TV that he was watching in the main office.

The next morning the technician tried to diagnose my sleep issues and told me that I could resolve my insomnia if I just didn't use my phone. I told the technician that I have had insomnia before I even started puberty and have tried everything from melatonin, to prescription strength sleep aids and even off-label usage of mood stabilizers out of pure desperation from myself and my doctors to find better sleep. The technician practically snickered that mood stabilizers would only be prescribed for someone who had experienced a psychotic break. (Again, I feel that it is important to mention that the technician is not a doctor, and certainly not a psychologist. This comment was at the very least insulting.)

I suffer from chronic health problems and have seen a variety of specialists for those issues, however my experience with this sleep center from start to finish has by far been one of the worst medical facilities I've ever experienced. Although I doubt that they care about their feedback because they have received regular 1 star ratings for several years. They likely will not do anything to improve their facility anytime soon, so I would advise that anyone who has to have a sleep study done take their business elsewhere. Thank me later.

Andy K.

I have never had a medical facility call me, ask me if they could move my tele-appointment to an earlier date, then have a collection agency call me at the time of the appointment for co-pays.
Which, I would have paid long ago, if they had an online bill pay service like most offices. Or, if there were physical visits, like before COVID-19. Or, if there was any mention of the this going to collection from the representative who called me. Or, if they had a bill slot on their door, and were open sometime besides Mon-Fri during work hours to receive payment.
I had no feeling that they gave any care about about my well-being. It was actually one of the worst experiences I have had at a medical facility.

Chanel H.

I had two sleep studies conducted at this center. Not only did the doctor never get back to me, but my results were never forwarded to my clinic. I was told by the technicians that I had mild sleep apnea and nothing was done about it, no CPAP, no mouth guard, nothing. Fast forward to 4 years later, a new sleep center diagnosed me with sleep apnea and a doctor scheduled a sit down with me to go over my results. This sleep center is the absolute worst. Do not go through them with your insurance if possible. They are only interested in making their money with ZERO results.

Connor M.

Several weeks after being told a referral was sent in for me, and that the office would be calling me to set up an appointment, I got tired of waiting, and contacted my doctor for the phone number of this office. I called, and Stacey answered. She sounded very unenthused, and rude. I politely told her I was following up to see if I could schedule an appointment, as they had yet to call me. She said they didn't call me because my doctor never sent in the referral. How she knew that, I'm not sure, as I hadn't told her who I was yet. She said I needed to get ahold of my doctor. I then asked if she would be able to look up to see if they did in fact get my referral. Stacey let's out a big sigh, then in a very much annoyed tone, asked my name, then my birthdate. She says "Yeah, your doctor didn't send it in, you need to deal with them." I said "Alright, thank you, I will call them." I call my doctors office, and ask if they can resend the referral. I get a call back a couple minutes later, saying they called the office, and were told they DID in fact receive my referral, and when they tried to call me, it said my phone number was disconnected. The same number my doctors office just called me on. They confirmed the number with them, and told me to call them at a specific number, which was the same number I had just called them on. So obviously, Stacey is a liar in some aspect. She either lied about looking me up in the first place, or lied about having received the referral. She doesn't seem to care about her job at all, and after reading some reviews online, it seems like this is regular behavior for this office. I'm going to have to see if there's another sleep lab that I can go to, as this one is obviously sub-standard. Don't waste your time with them, and confirm with your doctor that they aren't sending your referral to Lung Allergy Sleeping Disorder, as nothing will come of it.

lenny M.

Primary Dr made refer. for sleep study and was contacted by a rather bubbly personality about scheduling appointment for consult. Received questionare packet in mail, filled out, sent back and then waited for consult appointment on Sept 27@ 1:30pm.
Sept.12@ 3:59pm missed call from l.a.s.d. Center “reminding me” of my sleep study appointment @ 7:30pm and that there would be a 100.00 “no show” fee if I missed appt. I went to appt to meet tech and advise that I had not had my initial consultation appt. and was not prepared to do the sleepover appt at this time. I was informed that I would be charged the 100.00 fee so I decided to lick my wounds and walk away as I wasn’t sure I needed the testing anyway.
Sept26 @ 10:53am I receive a from lasd. canceling my Sept27 consult appt due to dr family emergency?
Oct 10 I receive bill for 100.00 so I called office and pleaded my case, I was placed on hold for a long time, treated rude and smugly by girl on phone and told i would have to pay because I didnt keep appt.
If I could give lower than 1 star I would and do not by ANY means recommend this office or it’s staff Good Luck!