Livermore Division - VA Palo Alto Health Care System - Livermore, California

Shannon S.

I come here often with my parents for their appointments and everything has always been great. Service is usually on time (but we all know how sometimes wait times are longer than we'd like) the buildings are well kept and they have plenty of snack bar areas, many seating areas, and many building with nice views of the well kept grounds outside. Always quiet here room. Very nice. I also found a special rose garden today dedicated to staff and those in memory. Beautiful.

Miser W.

This place from what I've heard through the years used to be a full service hospital that treated our wonderful veterans when they came home from service. Beautifully tucked in the hills of Livermore, ca. They are now a clinic I have been coming here for my father in-law for about 6 years. They have vision, hearing, prosthetics, primary care and more. I have never waited more then 15 minutes after our appointment time. Staff is always pleasant to deal with and always eager to listen and assist with any of our needs. I hear they are now building a new location that this one will be going to in French camp, CA. I just wonder what's to happen to all of the wildlife.

StJames P.

I'm giving this location five stars, because they seem to value, respect and want to help veterans deal with health related conditions. When I first arrive and told of the negative service I got at another location, the receptionist was very helpful in getting me registered and recommended a doctor who is experience in dealing with my health concern. I also like that this clinic sits on a campus like setting, with lots of parking. This location is by far the best in Alameda County.

M D.

Historical Landmark 😄👍🏾‼️ Goes back three generations in my family 💯💞💖🪖🎖️
#ThankYouForYourService

Dorothy B.

My husband had triple bypass surgery on January 2016. I can't say enough about the wonderful treatment they gave my husband and me. The doctors, nurses and staff were wonderful in keeping us informed on the procedures and what he should expect during his recovery. They were just as attentive to me even in showing me how to read the monitors on all the machines he was attached to. During his surgery there was Tom a volunteer in the waiting room who would go check with the nurses to keep me updated on his surgery this calming my nerves when it went longer than expected. They also had a room for me at the beautiful Bed and Breakfast style Fisher House which is located on the same campus as the hospital. The after care has been just as wonderful with nurses and PT coming to our home to care for my husband. We are so grateful to the VA!

Ivan T.

My father past away here a couple of years ago. The nurses and doctors were so great. We live 4 hours away but there was no room at the VA in our area. My family came to say good bye and my kids who were small 3 to 6 at the time. The security made a hard situation way worse. My kids were restless my husband took them outside the security came and practically kicked us out was extremely rude even to the doctor who was trying to explain the situation. I don't think they were too loud and only brought them to say goodbye as they were his only grandkids. So great staff but horrible security.

Luke

Glad most reviewers have positive experience at this location but mine was not.

I am a disabled service connected veteran that was discharged nearly 14 years ago. I've gone to the VA doctors maybe about 3 times in those 14 years since i usually figure they can help veterans that have bigger needs than mine.

I've had an ongoing issue for the past 16 years so I booked an online appointment (Livermore location doesn't actually allow that but I received a phone call and they booked it for me). Appointment was a month and a half out which kind of sucks but hey whatever.

My appointment is scheduled for 1040. I check in at the front desk at 1030 and they tell me to take a seat. It's 1110 and I've seen 4 group of people that came in after me already get up to be helped. I haven't been called so I check in with the front desk again. I take a seat again and then its 1135 I've had enough. I go to front desk and let them know I'm not waiting any longer. I've been there for an hour and no help, no updates, nothing. I came in looking for help and I left feeling defeated. Not only that, I had to take time off of work for this and am still in bad shape.

Since I have health insurance through my company I'm probably one of the luckier ones and can still see another doctor for my issues. I'll set up an appointment with Kaiser soon to see me for injuries that I received during service.

This location deserves a D grade.

Alan B.

VA Livermore has a staff of Doctors, Nurses, Technical staff, Administrative staff and maintenance staff who are always helpful and assistive in anyway they can be. The Drs. and their Nursing staff are always immediate with their responses to messages sent through My Healthe Vet.. Around the World I have never had better health care.