Little Rock Office of Child Support Enforcement - Little Rock, Arkansas

Little Rock Office of Child Support Enforcement: A Comprehensive Overview

The Little Rock Office of Child Support Enforcement (OCSE) is a vital government agency dedicated to establishing and enforcing child support orders in Pulaski County, Arkansas. Located at 322 S Main St #100, Little Rock, AR 72201, the office plays a critical role in ensuring that children receive the financial support they are entitled to. Individuals seeking information or assistance with child support matters can reach them at Phone: 5013715400. Their official website, Website: dfa.arkansas.gov, provides extensive resources and updates. The agency’s Specialties: Government office nature ensures a consistent and reliable service for all clients.

Key Services Offered: The Little Rock OCSE offers a wide range of services, including:

• Establishing Child Support Orders: The office assists individuals in initiating child support cases, gathering necessary documentation, and filing the appropriate paperwork.
• Enforcement of Existing Orders: For those whose child support obligations are not being met, the OCSE undertakes enforcement measures, such as wage garnishments, tax refunds, and license suspensions.
• Modification of Child Support Orders: Life changes, such as job loss or changes in income, can necessitate adjustments to existing child support orders. The OCSE facilitates these modifications through mediation and legal proceedings.
• Establishing Paternity: In cases where paternity is disputed, the OCSE conducts DNA testing to legally establish the father-child relationship.
• Payment Plans: The agency works with both parents to establish reasonable payment plans that accommodate individual financial circumstances.
• International Child Support Enforcement: The OCSE collaborates with other states and countries to enforce child support orders across international borders.

Location and Accessibility

The physical location of the Little Rock OCSE is strategically situated at 322 S Main St #100, Little Rock, AR 72201. This central location makes it easily accessible to residents of Pulaski County. Furthermore, the office prioritizes accessibility for all individuals, offering the following amenities:

• Wheelchair-accessible car park: A designated parking area is available for individuals using wheelchairs.
• Wheelchair-accessible entrance: The main entrance is fully accessible, ensuring that everyone can enter the building without difficulty.
• Toilet facilities: Accessible restrooms are provided on-site.
• On-site parking: Convenient parking is available for visitors.
• Paid multi-storey car park: A paid multi-storey car park is available nearby.
• Paid street parking: Paid street parking is also available in the surrounding area.

Client Feedback and Reputation

The Little Rock Office of Child Support Enforcement currently receives 98 reviews on Google My Business, offering a valuable insight into the experiences of its clients. The average opinion is 1.7/5, indicating that while some individuals have had positive experiences, there’s significant room for improvement. Many reviews highlight long wait times, difficulties in navigating the system, and inconsistent communication. However, a subset of clients commend the agency’s staff for their dedication and willingness to assist, even amidst challenges. It is important to note that this average score reflects a range of experiences and doesn’t necessarily represent the overall quality of service across all interactions.

Recommendations for Prospective Clients: To maximize your experience with the Little Rock OCSE, we recommend the following:

• Prepare Thoroughly: Gather all relevant documentation, including birth certificates, income statements, and previous correspondence, before visiting the office.
• Contact in Advance: Call the office to schedule an appointment and inquire about the required paperwork.
• Be Patient: Child support cases can be complex and time-consuming. Be prepared for potential delays and follow up regularly on the status of your case.
• Document Everything: Keep detailed records of all communication, payments, and correspondence related to your case.
• Seek Legal Advice: If you encounter significant challenges or have questions about your rights, consult with an attorney specializing in family law.

The Little Rock OCSE strives to provide essential services to families in need. While the current feedback indicates areas for improvement, the agency's commitment to child support enforcement and family well-being remains steadfast. Utilizing the resources available on their website and contacting the office directly can help individuals navigate the child support process effectively.

👍 Reviews of Little Rock Office of Child Support Enforcement

Lauren

1/5

Horrible office. No response for over a week until i happened to get ahold of someone. Not enforcing my case but getting charged for 'enforcement'. I have never spoken to my own case worker. They wont let me. Ex is incarcerated for raping my oldest and so now he isn't responsible for his youngest. This place is a JOKE.

shana B.

1/5

I filed in 2020 my child's father has a job files taxes and has an LLC in this state and it's 2025 and they still giving me the run around talking about they can't find him go to his job at uams while he back there cooking. These ppl are very stressful can send paperwork always loose it blame it on you never update you on your case or call back better yet that's if you can get your case worker on the phone!!!!

Brittany K.

1/5

I took a year and a half for my case to finally be pushed through to a judge. My case worker kept lying to me and almost closed my case even though I had turned in everything that was asked of me.

Alexis P.

1/5

I called to talk to my case worker and the rude lady at the front office tried to argue with me about MY CASE 🤔 very unprofessional when I asked to talk to my case worker or to have him call me she put me on hold for a few minutes then rude hung the line up also I have NEVER talked to ANY of my case workers and i continue to ask to have them replaced and still have heard absolutely nothing

Christina O.

1/5

I wish there were an option to give ZERO stars. This is the most unprofessional establishment I have ever witnessed. The case workers are always ‘out’ and do not return your calls. My husband’s ex-wife opened up a case on him and instead of doing their research to see whether or not he was negligent in paying his child support, they simply ‘took her word for it’ and decided to open up a case stating that he hadn’t paid a dime since their divorce when he had actually paid over $18,000.00 in less than two years and had only missed a couple of payments due to emergency situations that had occurred! What kind of program is this state running and how is it allowed to operate in this way?! After a letter was sent to his place of employment to try and automatically withdraw payment from his earnings, he contacted the office of child support immediately to let them know that he had been paying child support for two years and had only missed a few payments. He was and has remained incredibly gracious and has even tried to assist them however possible in an effort to help correct THEIR error. This case was opened back in DECEMBER and since then, my husband has sent every documentation they have requested and even requested a formal hearing (back in February) when nothing seemed to be happening. Since then, they STILL haven’t communicated or given him any updated information. Because they are not doing their job, the government has now withheld his passport and our federal taxes. He should be 100% paid on ANY and ALL child support he owes. How is this allowed? Should we take legal action at this point? We are open to any and all advice at this point because our lives are being directly affected and his employer is still receiving at least two letters a month. This MUST stop!

Kristi W.

1/5

My daughter is 19 years old and her father still owes over $40,000. I asked them for monthly updates for 16 years and most of the time, the response “You just have to wait until he gets pulled over” or we’re working on taking his DL away (over 10 times). I have never seen a Child Support department that cares less.

A T.

1/5

Why would the OCSE send me an invoice but not discuss it with me. I wrote a letter for appeal hearing and a request for my file on November 15, 2022. I called almost every week since. We'll have someone call you. One call the receptionist told me that her supervisor denied my appeal. I told them I need a letter, it's not right and I never signed a form stating I will pay for their services. Nothing, no calls, no letter. I called today, February 21,2023, I was told to pay it and they would send my request for information to the department. Mr. Patrick Johnson, Supervisor got on the phone and told me that I was told several times that they would not discuss the fees and he was hanging up now 😕WOW! Stop wondering why people go postal😠

Ragen M.

5/5

Can we talk about Ron for a second? I called and he knew I needed guidance and was confused. He was so polite and kind. Went above and beyond, and gave me more info than anyone has to help me navigate this very confusing journey of trying to receive child support. Thank you so much Ron!