Jackson Community Mental Health Center - Opa-locka, Florida

April

It's dirty. The people who work there aren't nice. I had to wait for a long time before I could go to the bathroom because it was filthy. I refused to use it until it was properly cleaned.

Elizabeth R.

Had an outpatient appointment here. Turns out it was for intake. I was not informed. Intake officer didn't exactly introduce herself. I only heard the name Maria from her supervisor. I discussed my previous history with PTSD, and how id seen another psychiatrist for it. I walk into the office and I'm immediately triggered by something there. Now I get it. That item is probably important to the intake worker so I didn't wanna say that's what was setting me off. At the same time that object triggered my symptoms and took me back to that event. I tried escaping multiple times just so I could calm down. I felt trapped in a dangerous situation and pressured to return to that place over some intake forms. I tried telling them this and they asked if I was hallucinating and if I wanted to harm myself. I'm almost POSITIVE they didn't believe me when I said I was just triggered. Maria put stuff on the forms I would've otherwise never consented to. I'm going to call to revoke the forms and cancel the next appointments since that information was filled in by another person while I was not in the best condition and had this not happened I would've had a much different response. I'm almost certain I wasn't the only person this happened to.

I caught they put Post Dramatic Stress Disorder on my notes after the fact. Never have I ever felt so dehumanized. I wanted to seek help. I left feeling like a liability.

FRANCESCA P.

I appreciate the staff working there. Nice and friendly and very understanding. I also love how they treat the patients, with respect and dignity. I recommend this place for your loved ones. Because I know how hard and critical it is to find a place you can trust for loved ones especially. Not saying there’s nothing that ever happens, but things have been pretty good so far.

Nolfre 1.

I can’t count with the fingers of my hands and my feet how many bad experiences i have had here. From representatives hanging the phone to receptionists being really mean. My nurse was a really nice person and toguether with the security guy were the only nice people i could find. They all treat patients badly, please read the reviews and don’t pay attention to good reviews with no explanation to their good experience. Its probably family and friends to the manager like we see in many google reviews.

Lucy C.

My son transferred to this facility from Jackson Memorial located 1695 NW 9th Ave. No one from the hospital notified me that he was going to be transferred to JMH Opa Locka. JMH behavioral health is one of the worst facilities in South FL. I'm his legal Guardian. I have called both locations over 25 times and no one answers the phone. How is this legal for a healthcare facility to not answer phone calls. This is absolutely ridiculous. The deserve zero stars.

FauxLoc F.

Horrible place. My mom was transported there and they took down me and my family’s information down. Despite us advising them she’s wasn’t fully aware of what’s going on they transferred my mom without calling the family. They claim she’s an adult but if people are sent to mental facilities obviously they might not be fully competent and families should be contacted especially if it’s something as major as a change of facility. This place left us confused and made an even bigger burden on my family by not giving us any follow up. Read the reviews people they are real.

Update: my mom was admitted here again a year later and idk if this place is under new management but they transported my mom to a hospital instead of giving her a mental diagnosis I’m super thankful. The nurse Ms Monica was super nice to me and it just was a different experience

brian R.

Dr. Ellis has been treating me for some time ,very caring and professional care provider. I wouldnt have any other way. Jackson Memorial Hospital should proud to have him on your team.

Karol R.

I visited the clinic at 330 on 12/29/2020. The nicest person was the security guard on this shift. However, the front desk were not too helpful. I explained to them what the issue was with my uncle and I was advised to take him to the crisis unit. The young man who opened the door to the crisis unit was extremely helpful and patient. He advised me what I had to do. I went back to the front lobby and advised the front desk my uncle needed to see his doctor. Walk-ins are only at 730AM and the next available open was in March! I am not pleased with the regulations at this clinic. I left without a solution. The front desk should have at least called his doctor. The service was poor and I didn’t resolve anything. I’ll have to go back.