Human Services Agency of San Francisco - San Francisco, California

Carol

Worst service. It's says "same day pick up" it's not true. No empathy, consideration and I got scheduled for the next day. I provided all documents and she said "we are short staff and I won't rush people with your application". Insaly rude.

JDS B.

"Gross income is higher than the limit (1 person household) of $1,580." Okay, now I have an actual number they refused to give me before... but now they claim I somehow made close to $4K in one month. Really?

This I have to investigate 'cuz -- I'm not that rich! Even with "gross" income, I never made that much. I'll check my bank statements where I made my deposits from my employer(s).

UPDATE 11/23/2024
Checked my bank deposits, I made a whopping $2,616.87 in September -- NOT $3,349.30.
Keep in mind my rent is: $1,050 -- NOT the $1,240.72 number they made up.
I don't know where they got the $19 in Utility Expenses. My cell phone bill is $60/mo.
Notice date: November 15, 2024 (I didn't get the letter until 11/23/2024).
The worker name is: Application SFBN
The worker ID: 38LS0G9R1Z
Telephone number: 855-355-5757

CalFresh dragged their heels about my application in September then waited until November 23rd to send me a letter, dated November 15th (letter wasn't there on November 22nd, I know, I checked). Even without their miscalculation, I still don't qualify -- okay then.

It's not really worth my trouble to have a court hearing since I'm disqualified anyway but I wish they had told me what the limit was so I didn't have to apply in the first place.

I've been in-between jobs with rotten employers having me work off the payroll and then firing me... so I didn't know what my income would be in October or November.

Since CalFresh never got back to me, my income is now actually around $1,600 -- which is moot at this point, since I STILL don't qualify. My rent is $1,050. Yeah, really?

Livie M.

There are some good workers here. Someone may even come from another city to help assist and are deserving a raise! Supervisor is very kind and helpful too.
A Note: They are updating their systems and the way they check a person in no longer needs a ticket with that being said you just get in line and wait to be called.

Michael L.

Customer service sucked. Phones constantly cut out. And nobody knew how to help or answer a basic question regarding EBT. So frustrating. I suggest going down there in person because over the phone you will get nothing done.

hobby_warongkarat L.

I’m do the process of try to close my medi-cal close. And the officer here is very helpful. I feel very thank you Jonathan. Worker number Y367 he is very professional.

Derek W.

Some staffers tease the disabled & try to make things difficult to impossible. Thank God for the other staffers that did their job very well thank you.

Shauna R.

You have to go through a metal detector and check any large bag. But the employees are relatively polite until about a half hour b4 they close. Then they don't want to do anything but exactly what the ticket says. Not willing to assist you with any other requests or questions.

Nicolle H.

I recently spoke to a HSA worker that was the most rude and unhelpful person to the point I asked to be transferred to another agent. He didn't give a name when he answered the phone so I am unable to mention who it was. I applied for an interview with HSA for their CAAP program in February and waited until the end of March for an appointment with an eligibility worker.

I did my interview then completed the digital document that was sent to me by HSA however, the documents that require verification signatures from my school and landlords were not enabled to be edited/completed digitally on Adobe Acrobat. HSA only gives you 7 days (including weekend days) to complete all of your forms to submit back to them which also includes all of your banking and employment information as well. I reached out via email prior to my deadline to inform my eligibility caseworker that my landlord was having trouble with the digital versions of the documents. I tried to print the documents so I could mail them but my printer was low on ink and my local store was sold out. Turns out, from the jump the caseworker could have sent these docs directly to my landlord/school but did not offer that as an option to me! had I known I would have absolutely had him send them. He had the opportunity to offer twice and didn't even when I emailed and said there were issues.

Another issue: The contact phone numbers on the HSA forms were all incorrect, they were either disconnected or redirected you to another phone number which in turn redirects you a second time to the main CalFresh contact number. Not only is this super inefficient, it doesn't look good when your School or Landlord is trying to contact the agency for verification. This experience has been very frustrating because I am already in a sensitive situation financially with limited time and trying to get assistance as fast as possible. I already had to wait a month just for the interview! when I called today to see how this situation could be resolved the HSA representative I spoke with agreed that the phone numbers being mixed up was ridiculous but he also said that I should have asked my caseworker to send the documents for me! he asked me why I didn't ask and I said that I was unaware it was an option. I asked why the caseworker didn't offer to send it when I reached out via email asking for an extension? he said "Ma'am, we aren't mind readers you should have asked him yourself that's on you"

I asked how wrong phone numbers and time sensitive non-editable PDF documents could be fixed considering it set me back and he said "I'll make a note of it" yea, sure you will. They couldn't approve me because the deadline had already passed and that I would need to set up another appointment for an interview. I said "but that will take another 30 days, there's no other way to expedite this process considering the issues?" he replied "Yea, it looks like you will have to wait another month... is there anything else I can do Ma'am I have other people I need to assist" being very snooty. Wow, so even though they made mistakes and did the bare minimum to help despite my communication efforts I have to start the whole process over again? this is wasteful. People need help! we don't have time to play games like this.

I asked to be transferred to another person because I didn't appreciate being gaslit by this condescending person who obviously hates their job. Thank goodness the next person I spoke with "Daisy" actually cared about my situation and took the time to listen to my needs and make actual effort to help me. She deserves to be promoted and get a raise!! She agreed that I was treated poorly, the process shouldn't have been this difficult and that my caseworker should have offered to send my documents for me especially when I reached out the second time. I was forced to reschedule and start the process over again which is not only insane but super inefficient avoidable time waste considering this is a homeless prevention program.