Helix Urgent Care - North Palm Beach / Lake Park / Palm Beach Gardens - North Palm Beach, Florida

Jonathan B.

Sitting at Helix on a Sunday at noon visiting down from Virginia. Anne at reception saw us through with amazing speed and pleasantry. Came here because time share concierge who told us this place had x-rays - my wife had a fall and we wanted to avoid hospital ER. Highly recommend. As I typed this Anne just came over to get everything logged in (as we got married recently sometimes my wife shows up jwith her maiden name). A real plus to Hrlix. Highly recommend.

David F.

I have insurance and when Helix submitted reason they wrote "Misc". Of course my claim was denied. To save your self from paying out of pocket and having a diagnosis of "MISC", you can find real diagnosis and proper billing I'm certain at other Urgent Care centers. Helix has lost my confidence.

April G.

I am from Maryland and in the last days of a week-long vacation at a resort here in the West Palm area.

I've had an upper respiratory issue since arriving, but just a few days ago it got so bad that I felt I should seek medical attention.

I Googled "walk-in clinics" and Helix was the closest.

The world is so strange right now with so many things ending in sadness, disappointment, or frustration...that I didn't have high hopes for my visit.

Boy, was I pleasantly surprised!!!

My sister and I kept looking at each other in wide-eyed astonishment...as each employee was as kind and helpful as the next. It was like a dream.

The receptionist was very sweet and welcoming. After my smooth check-in, there was an elderly lady checking in behind me. I overheard her say she was born in 1933...so the sweet little thing was nearly 90 years old! Her hands were shaking as she was trying to rush and take out her identification. She was fumbling (understandably so). The sweet Helix receptionist was patient and loving. She told the client "it's ok...no hurry honey...take your time...relax." She made the elderly lady calm thanks to her soothing disposition.

The person that took my vitals was also very professional and kind.

Finally...the beautiful, young, female P.A. on duty was a breath of fresh air. She intently listened to me explain my symptoms...asked thoughtful questions....and prescribed me 3 medications for an upper respiratory infection.

The shocker was that she didn't try to upsell me on anything or do any unnecessary tests to make the company more $$$$. She could have easily told me they needed to test my saliva or do a chest xray, etc and i would have gone along with it. But she didn't! And in this economy, I'm soooo grateful!!! I only had to pay the base fee of $125 for the visit.

And when I told her I didn't have insurance and was wondering if she knew the cost of the 3 prescriptions, she left the room, went to a computer somewhere, and came back with printed discount coupons for the medicines. She said she had searched for the most affordable ones for me.

Whaaattt? Who takes time to do that!

My 3 prescriptions together, at nearby Publix, was less than 35 dollars!

Definitely not anything I've ever experienced in my home state of Maryland....

The customer service at Helix was over-the-top awesome.

Incredibly kind and professional staff. Spotless waiting room. Less than 10 minute wait to be seen. Affordable.

What makes me kind of sad though is that this fabulous experience is such cause for celebration......We have been so accustomed to irritable sales clerks and grumpy doctors and inconsiderate customer service people with no knowledge of their industry...plus long wait times.... That when something runs as smooth and beautiful as my Helix experience that it almost feels like a joke being played. Like it is not even real.

I told my sister that I felt like we were on candid camera and that there was a hidden videographer somewhere. Like the perfection was just a ruse....

But not the case, of course.

Helix is real! And so are my 5 stars!

Todd M.

Very nice urgent care facility. Quite at the time we went.

Clean facility and the staff was excellent.

Able to see the Dr within an hour before we were back on our way.

Meichico A. H.

I will never go there again there again. The receptionist is rude and sarcastic. Instead of saying ma’am okay this is what I need form you and if you don’t have it physically handy you can provide me with a photo. Her interactions with two with men were much more pleasant then with me. She waits until after I say oh it’s okay I’ll take my service elsewhere and point out that she doesn’t have to be so sarcastic to say oh well you could’ve provided me a photo. I politely walked out. I don’t have to deal with rude people when I’m the who got rear end and I need a service. Service providers just don’t get you lose business when you don’t handle your customers well.

AMY F.

Have been here a few times and it has been fantastic. I was seen quickly and received great care. Everyone is always empathetic and kind as well as efficient. I actually like it better than my primary, who can never seem to squeeze me in.

Dorimar H.

Arrived to FL the day prior and husband had a urgent issue front desk was friendly and approachable the nurse/MA that took my husband not so much was the complete opposite… wasn’t allowed to go in with my husband and he said though the service was great the nurse had a nasty attitude even when he tried to be nice to ease the oddness of the interaction

Lee W.

I was welcomed by the receptionist and seen by a nurse practitioner within 5 minutes. It was 10 am on a Saturday. I was delighted with such fast service. There are no MDs except once a month. However the NP Ria was very competent and lovely. Her assistant was also very competent and welcoming. I was in and out in 30 min. I will definitely go back to this facility.