Health First Medical Group - Melbourne, Florida

Carlos P.

Avoid this place!! I have been waiting for my appointment with Alejandra Guevara Mendez (Urologist) for over a month and half and finally received some forms several days ago to speed the process checking in and charge ahead to my credit card to speed check in. With under 24 hours until my appointment, Carrie, from the office, called me to tell me than they needed to reschedule my appointment.. When I ask her, well can you get me there like now or today so Doctor Alejandra goes do whatever she need to do she replied no. The reschedule day was nearly 2 weeks later. When I asked why the change was necessary this late, Carrie said to me, verbatim: "NONE OF YOUR BUSINESS" when I replied "WTF" Carrie said to me she is going to hang the phone because I am swearing and being rude and my reply to her was "ME"? ? "None of your business" is pretty much the rudest reply possible.
Making the long history short;
-Health First: your staff can benefit from some education training on customer service. There are plenty of places I can go.
Alejandra Guevara Mendez: You should not cancel an appointment with in a day. You may get me in the day before or try to accommodate me a time not another 9 days after waiting almost 2 months because you didn't know you have some training. If the situation was reversed and I cancelled less than 24 hours before the appointment, I would be charged. IN FACT, I was already charged.

I hope the call was recorded and will be reviewed to verify my account. 09/24/24 10:20am to 10:25am approximately.

Heather S.

One of my favorite places to go for medical care. Love that so many things are in one spot making it really convenient.

Becky C.

I was happy with HF until this year when they restricted who you could use for eyes, dental and hearing. My glasses out of pocket cost this year was close to $400, last year I got two pair for $50 out of pocket. Also I've been charged more than expected on a couple of occasions, again with optometry. I'm on Medicare advantage and can't afford these higher costs. So no matter how I feel about my doctors it looks like I will be shopping around in October.

Gizmo

Went to Palm Bay Hospital for multiple imaging and found out I had to schedule my CT scan. Wasting time on the phone is irritating and listening to the message that a representative will be with me shortly, I guess a 1/2 hour to HEALTH FIRST is shortly.

Ryan O.

Dr. Dalton extremely unprofessional. God complex and extremely condescending. Hippocratic oath doesn't seem to be a part of this doctor's protocol. Punishment and judgment should not be a physicians main character traits. When a doctor changes another doctor's orders then says you you as a patient. "I do not care about your pain. I am not here to treat your pain. After running $50k worth of test that clearly show pain and document pain.

If you have option to choose a different doctor. Do yourself a favor askf or another doctor. Doctor's are supposed to be of service and treat the patient and have at least a ounce of compassion. This doctor has none

William T.

Excellent staff. Very professional. Make a reservation for blood work. It's much faster and no wait at all. If you don't prepare to wait and I mean wait. One hour not unusual if no reservation.

Max C.

Booked my first appointment with Health First three weeks ago. Arrived today to be told I had no appointment, yet they were able to pull up all of my information. How could they have my info if I've never gone? WORTHLESS

Global P. G. J. S. S. C.

The Malabar urgent care had very poor customer service. The check in and check out reps were very rude