graymatters medical practice - New York, New York

Christopher B.

This practice should not be in operation due to their lack of respect, utter lack of clinical judgement they utilize with clients , and over all flawed ethics. First off Olivia the NP I was matched with had the audacity to conduct part one of my intake then told me that specifics of my intake paperwork led her towards the practice not working with me. On top of this she had the audacity to expect me to come in person for my part two of my intake in which I stated I am not willing to come in and pay for part two if your not going to be working with me. Only at that point she said she would consult her supervisor than call me back the following day. She stated that she called me twice at the time of the arranged call when in fact she did not call me. No call came in on my end, I had no missed call or voicemail either. I than called her back as she requested and she did not pick up but called me right back. Once on the call she repeatedly tried to say they are not equipped for my needs because they are an outpatient clinic without a 24/7 service and that an IOP/PHP would be best for my needs stating that they would have the ability to make rapid medication changes. As both Olivia and I are aware rapid medication changes are not ideal especially when the client is on the stable end of the spectrum. Also insinuating that I need access to a 24/7 service is not only an insult to the fact that I have been utilizing resources on my own not tied to a program to remain stable and supported for a great length of time. Be it known that I am in school studying for my degree in social work, am employed as an advocate for the state of New York, and have other commitments in my community which clearly indicates my level of functioning and non compatibility with a higher level of care. Olivia was well aware of this but still persisted that an IOP/PHP would be best completely neglecting the fact that I know my self best and not taking into account that her recommendation was not 1) clinically justified 2) unethical 3) was not formed from an impartial, objective and person centered perspective. She produced non verbal body language towards me that indicated she did not agree when I told her that I am currently stable despite the fact that I am stable. I proposed a treatment plan that would involve me coming into the clinic in person for visits and assigning me to the psychiatrist on staff but Olivia still refused to work with me and held her ground on her and the "psychiatrists" determination to not have me as a client of the practice. This high degree of oppressive and non trauma informed clinical care and judgment goes completely against the values of the practice that are clearly articulated on their website. I want Olivia and the leadership to know that they denied me access to care that they were very capable of providing me which resulted in my primary triggers being activated causing me distress and adding to the cumulative experiences that I have had relating to my medical trauma. A great opportunity for Olivia and the team to really help me that would have resulted in a great testimony and the potential of me publicly endorsing the practice was missed. It is my hope that this review triggers an internal review and investigation resulting in the proper actions being taken to mitigate others from being denied services based off of clinical incompetence of your providers.

~ Christopher R. Birstler, BCPA

James B.

It’s difficult to articulate how much Dr. Ednan means to me, but I genuinely do not know where I would be without him. I have had the privilege of seeing Dr. Ednan for over a year now, and I can confidently say that he is the best therapist I have ever worked with. From our very first meeting, Dr. Ednan put me at ease with his empathetic approach and relatable understanding of my struggles. His insights and guidance have not only provided me with tools to cope but also encouraged me to reflect on my experiences in a way that fosters personal growth.
My friends and family have commented on the noticeable improvements in my mental well-being since I started therapy with Dr. Ednan. Their support has further reinforced my commitment to this journey, and I attribute much of this positive change to the safe, nurturing environment Dr. Ednan has cultivated in our sessions. He has changed my life for the better, and I am incredibly grateful for his support.

Ifeanyi A.

How do I even begin to "review" the life-saving work that I was able to do through graymatters medical practice? I'll start by saying that I cannot recommend Sabrina Sarro, my therapist for about two years, enough. Sabrina went above and beyond in their treatment of me in so many ways. First of all, they always greeted me on our video calls with warm, radiant energy that inspired me to raise my own vibration and meet them at that high level as we began our work. They treated me with enormous sensitivity and tenderness yet also instilled in me courage, groundedness, and a renewed sense of my power. It was incredible to have a therapist who had knowledge not only of therapeutic techniques such as IFS, somatics, and more recently, EMDR, but also of reproductive health and local resources related to trauma. Through their great fluency in these different areas, Sabrina brought these strands of knowledge together to provide me with holistic and deeply transformative care. In addition, they were able to weave references to astrology and African/diasporic ancestor work into our sessions, which was incredibly meaningful to me and enhanced my treatment. I always looked forward to our sessions, which I remember first and foremost as a space of joy, and which sometimes felt more like a talk with a wise friend than therapy, though Sabrina always kept healthy boundaries in place. They empowered me to regularly practice self-care, affirmation, and mindfulness outside of our sessions through their beautiful recommendations of grounding techniques, books on healing, and even ways to enjoy New York City. Sabrina is simply an e x t r a o r d i n a r y, invaluable, singular therapist and person who, as I've told them, is doing exactly what they are meant to do in this life. Our work together was such a RICH experience and SO nourishing. I just can't say enough about them, and I'm just so grateful that I got the chance to cross paths with them. I also want to recognize Justine from the graymatters team, who alongside Sabrina helped significantly to ensure that therapy remained accessible for me, which attests to the fact that graymatters as a broader practice truly cares about and values its clients. I want to say a huge thank you to Sabrina, Justine, and graymatters. I value the opportunity to share my gratitude in this space, and I hope this will encourage the person reading to start or continue their healing journey here.

Annabelle

Sabrina has helped me completely transform my life for the better. Truly. Thanks to them, I've healed in ways I hadn't even realized I needed to and accomplished so much more than I ever dreamed I could. I feel so fortunate to have come across such a beautiful guiding light in my life. They are compassionate, knowledgeable, empathic, understanding, professional, and they just radiate love and kindness. I've grown so much thanks to their help. I'm so very grateful!

curu

having a trans poc therapist who cares abt all of you, and frames what youre dealing with in a trauma informed, whole person seeing way is so transformative. working with sabrina has been a safe and gently challenging space where i get to be honest and feel cared and seen. i really appreciate greymatters. also, the team here feels so caring (shoutout to justine). highly highly recommend them.

Becca Z.

Graymatters Med Practice has been a huge positive influence in my life over the past 4 years. I felt a sense of calm and relief during the initial phone call and was only few minutes long. She is a true professional but makes the sessions comfortable and easy to relax and open up with her. Although, she is out-of-network I promise you she is worth it!! This care is an investment in my future and is worth the out-of-pocket expenses. Plus, the insurance claims refund covers a good portion of her fees so it all balances out. I know there are many sufficient doctors in NYC that accept insurance and I as well have access to healthcare at all VA hospitals (being a disabled vet) which is no cost to me but I choose to see Dr. Kaur because my mental health does not have a price tag. The administrative staff and other doctors in the practice are very attentive, always prompt to return emails/phone calls and I always leave the office feeling better than when I got there. So try her out and you'll see what I mean. Thank you Graymatters for everything!

Allegra P.

As a Gestalt therapist with a holistic attitude, Graymatters Practice is a beacon of excellence. I know that when I refer a client, they will experience warmth, stellar assessment, and effective, client centered treatment. Every clinician I've collaborated with has been sharp, empathic, and a delight to work with. Three cheers for this refreshing and evolved orientation toward psychiatry.

Anna A.

My son, and I are both patients of Mr. Nicholas Banker, and we both love him. His office feels very much like home, it has a very relaxed atmosphere which perfectly emulates his energy. He is genuine, sincere and honest.