G & G Medical Group - Kissimmee, Florida

Eddie S.

We can not say enough about the great professional service from the Medical team here.

Being in the medical service industry the staff here is wonderful. And their concern, understand and explaining things was amazing.

We choose them for medical services as a part of the immigration process and they were excellent.

From the first call in speaking to the office manager Luana, to the front desk team, our nurse Millie and the doctor; it was first class all the way.

Thank you for being a fine medical office. From the moment you walk in the door you know you chose the right place!

Isabel S.

Although I love the care that Dr. Gonzalez provides when he is available, the fact that the availability of the staff or their website to give ANY follow up or feedback, get medications in a proper timeframe, or make an actual appointment for that matter, has proven unsuccessful. Something as important as blood pressure meds shouldn’t be left to chance. It defeats the purpose of having a Primary Care provider if I have to end up in Emergency rooms or Urgent cares for temporary fixes to my chronic needs. I will unfortunately have to start searching for another provider. Actual bedside manner: A+, Accessibility to health care: F.

joanna P.

Worst customer service EVER!!!!
My mom is diabetic, had a heart attack almost 3 weeks ago related to her diabetes. She needs refills for her insulin asap and can’t reach the doctor. She has call everyday, several times a day and no one answers. I was able to “booked an appointment” online and the staff finally call. My mom explained everything that happen to her regarding being hospitalized and the urgency for the insulin refills, so the staff schedule a virtual appointment. The day of the appointment nobody called, not the staff, not the doctor, no one!!! My mom called several times, nothing again!
Through my dad’s phone number, we we’re able to book another appointment (because through my mom’s phone we couldn’t). The doctor’s office called. My mom explained everything again and her frustration of not being able to reach her doctor. They didn’t give any explanation for the bad service and just ask my mom to send copies of her hospitalization documents, and that they would call my mom back to give her a prescription for her refills and lab work. They NEVER CALLED BACK AND NO ONE IS ANSWERING THE PHONES! It’s unbelievable!
Definitely changing doctors

Anthony P.

Worst patient care experience. Their office staff is simply not helpful. my wife has been treated for thyroid for the past 10 years through an endocrinologist specialist. dr. Gonzalez recommended that moving forward he be the Doctor Who cares for her condition. they were really bad At refilling prescriptions, and in communicating with the pharmacy. The last straw happened when my wife needed their help as an emergency when she ran out of the medication and her bloodwork had expired. the Office staff took 4 days to return her calls and told her there was nothing they could do for her. they refused to care for her after she demanded to speak to the doctor and mentioned that she was fed up and would need another doctor. They discarded her records and refused to care for her medically. Now she need to find a doctor without her medication which puts her health at risk. My wife called me crying and I went in to the office to try and find an alternative solution. My last resort was to plea for a more human and personal service and care from the doctor. Where has all that gone to? When I disagreed with the way they do business and challenged what they say is their company policy . I suggested they make changes to the way they do business, and someone who was not branded as an employee of the company yelled from the back that they would call the police on me, If I did not leave immediately. Actually From reading a previous post I see that it is a common practice for them to kick people out of their offices who are less than content with their services. If other businesses did that as opposed to being helpful, businesses would lose many clients. I am confident that I was not disrespectful or insulting to anyone i was simply not content with the response and asked to speak to someone who could make a decision in the matter. I was told they had left and the so called supervisor had a less than positive willingness to assist. I did Voice my disagreement with the way they do business and gave feedback in their very flawed way of handling this situation. I also let them know that their service was less than acceptable when it relates to health and client relations. Mind you this doctor treats more than six members of my family and will ensure they all know the way my wife and I were treated by someone who is supposed to be a family doctor and care giver to us all. their lack of care for relationships with patients it's unbelievable I would highly recommend that you never visit this doctor as his management team has no idea on how to operate a business that builds long lasting relationships.
Attn G&G medical group: Please refrain from posting a response to this post.

Vaughn

This is the worst Doctor office expirence I have every dealt with central Florida. The nurse on staff could not fulfill simple request to fill Med disclosure for my insurance. Also they gave me a referral but was incomplete and the specialist office had to keep calling them back and then ask me to get it from them. I being a vet who served for 20 years had to be subject to ridicule by their office manager because she felt I should not be upset that they dropped the ball. Rather than fixing the problem she told me to get another primary care provider. I was basically kicked out of their office.

Neisha F.

Worst patient care experience. Their office staff is not helpful.
I was diagnosed with Hypothyroid 10 years ago and have been under Medication since. In years of my condition I have always went to a specialist endocrinologist. When recommended Dr. Norberto Gonzalez I trusted he will be my family doctor as he promised he will be the Doctor Who cares for my condition. I have been seen in this office for a less than one year and I know that every 6 months I must take blood work to ensure I am ok ‘’EVERY 6 MONTHS’’ I have taken one blood test (6 MONTHS AGO)and was due for another one soon. They office denied to refill my thyroid prescription for at least one weeks while I get my blood work done. The post below "Tony Peral" is from my husband and all is true. As a patient I am very sad and was very upset to how I was treated. I don’t think the office understands the life threating of this situation and what it can do to me if I stop this medication. Because they refused to refill, I mentioned I will get an endocrinologist and they close me out as a patient. YOU ARE A FAMILY DOCTOR OFFICE I AM ALLOW TO GET TREATED FROM A SPECIALIST.
I really hope this does not happen to anyone else and if you are a new patient I highly do not recommend this place as a family doctor.

Katie C.

I’ll be honest I’m the first one to say that I don’t like going to the doctors even though I know it’s necessary and vital to an extent; but the service I received at G&G medical group is top line. At first I was a little nervous when I first saw Dr. Gonzalez because hey everyone knows doctors are intimidating!!!! But afterwards he gave me a smile and walked me through everything. The nurse Adriana was very helpful and very soothing and we found out we have music in common! And even though it was just a regular check up it was a nice experience, there were a couple other girls running around and they all welcomed me with a smile and a hello which may not seem like much but I’ve been to many places where the nurses just kind of tossed you to the side. But as soon as I walked in GiGi and Kim were so sweet and every time I go back to visit they asked how I’m doing and how are my dogs? Honestly it’s nice to go to a place where people remember who you are and do their absolute best to care for you.

Sheyla

The doctor is good. But time after time, the staff and office policies ruin the practice. My time is extremely valueable to me. I work full-time and am a full-time graduate student. I go to the doctor only when I am sick. Here, you must pay in cash -- no debit / credit cards. It's a flashback to the 80s. You can not get appointments on Fridays -- the one day I don't have class and work is less chaotic. I have to make a follow-up appointment to get the results of my bloodwork. If everything is normal, why do I need to go to the office? Or they won't even let me book an appointment if I am sick, unless I have made an appointment specifically as a bloodwork follow-up. I can not get a refill if I have not done my bloodwork. I called today because I am not sure if I have a sinus infection or if it's just my allergies gone haywire. Because I have not gotten my bloodwork from February done, I could not get an appointment. How does my cholesterol level have any bearing on whether I have a sinus infection? Do they even realize that you have to book several months out for a Saturday lab appointment at Labcorp? All of my bloodwork has come in normal for years so why I am I going to jump to do this asap. am not paying for the "pleasure" of seeing this office / doctor. He is not Sanja Gupta. I pay for a service -- not be dictated to as if I am a child. The office policies seem to have this concept reversed. I will pay CentraCare double my co-pay to check if I have a sinus infection and I already found a new primary care doctor today. I went to this office based on a co-workers recommendation. But even my co-worker has acknowledged the customer service was deterioated noticeably since they switched locations and the focus is no longer patient centric. Rather, the focus seems to be how much more money can be squeezed out of pateints and insurance companies.