Fremont Center - Fremont, California

Jonny S.

I recently had the pleasure of seeing Dr. Jagmohan Jandu for my ongoing health concerns, and I cannot recommend him highly enough. From the moment I walked into his office, Dr. Jandu created an atmosphere of genuine care and attentiveness that immediately put me at ease.

What sets Dr. Jandu apart is his exceptional ability to combine medical expertise with true empathy. During our consultation, he took the time to listen to all my concerns without rushing, asking thoughtful questions that demonstrated his deep understanding of internal medicine. His insightful approach to diagnosis made me feel like I was receiving truly personalized care rather than a one-size-fits-all treatment plan.

Dr. Jandu has a remarkable way of explaining complex medical information in terms that are easy to understand, which helped build my confidence in both the treatment plan and my ability to manage my health moving forward. He involved me in the decision-making process, respecting my input while providing clear, expert guidance.

The staff at his practice reflects his commitment to patient care, creating a welcoming environment from check-in to follow-up. Despite having other options closer to home, I gladly make the longer drive specifically to see Dr. Jandu because the quality of care I receive is absolutely worth it.

His leadership qualities are evident in how he manages patient relationships and coordinates care. Dr. Jandu exemplifies what healthcare should be: knowledgeable, compassionate, and patient-centered.

If you're looking for a physician who will truly partner with you in your healthcare journey, Dr. Jagmohan Jandu is the doctor you want on your team. I'm grateful to have found such an exceptional healthcare provider.

Arjun B.

Unethical and unfair practices — patients, be warned.

I scheduled a simple annual physical, fully expecting it to be covered as preventive care per my insurance plan. But what unfolded felt deceptive and completely unethical.

Before the visit, I was asked to sign a blanket agreement—without any clarity that this could lead to unexpected billing. During the physical, the doctor asked a series of history-related questions, and I responded in good faith, assuming it was part of the checkup. I did not bring up new issues pro actively or request any referrals.

To my surprise, I was later billed additional charges—without ever being informed during the visit that these interactions would be treated as separate, non-preventive services. I didn’t receive any follow-ups, I didn’t act on any referrals, and I certainly didn’t ask for extra tests. Yet, I’m now facing a large bill for services I neither sought nor agreed to.

What’s worse is that no one explained upfront that these questions or codes could lead to out-of-pocket costs. There was no discussion of network coverage or even a warning that I’d be billed outside of the preventive scope. This feels like a trap — a carefully designed system where doctors steer patients unknowingly into billable territory.

The billing team offers no clear explanation other than vague policy references and insists it’s my responsibility to know what will be billed — even though no codes were shared with me before any lab work or exam.

I didn’t return for follow-ups because I never needed them — and that alone should speak to the unnecessary nature of these add-on charges.

Healthcare should be about trust, not tactics that take advantage of patients just trying to stay healthy.

Ashley B.

I will never be coming here again. The doctor that saw my daughter yesterday diagnosed her with an infection in her lymph nodes or viral infection without doing any tests. My husband and I ended up bringing her into Stanford the next day and they did thorough testing and confirmed she has mono. I am disgusted with PAMF. This is not the first time they have misdiagnosed someone in my family.

Cheryl H.

DO NOT visit any doctor from this center and probably Palo Alto Medical Foundation in general! I was there for my annual physical, didn’t even mention any health concerns. By answering all questions from the doctor, she secretly diagnosed me with something and ordered me extra tests without my consent! The funniest part is, the doctor said I have good health in general by the end of the exam and didn’t mention any new conditions to me.

So I got a second bill apart from the annual physical exam that was covered by my insurance. Called their billing team multiple times but they said the doctor addressed my health concerns?! What are they, then they cannot even tell me which part of the conversation is extra? They also claimed it’s legally required for them to bill me extra, then I asked for which law is it?! No response! That’s crazy!

AVOID them at all cost! They are unethical, unprofessional and just love to scam patients!

rossmitra

Billing department sends me $800 plus bill for physicals and routine blood work which I know is covered by my insurance .

I called my insurance for my benefits and coverage, because Pamf sends huge bills using wrong codes.
I found out PAMF used out of network codes for processing my claims! WHY ?
This is not the first time they did this over the course of 20 years.

I was expecting a lower bill after reprocessing but they sent me a new bill for 300 plus.

I called my insurance again just to find out my bill was only $16 .18.

Called PAMF billing again, staff said insurance didn’t send them re processed claims and they won’t and can’t call my insurance but only I can !!!

It’s frustrating that I have to double check every time I receive a bill . It has become a trust issue now.
I wonder how many patients just pay the entire bill not knowing what their EOB; explanation of benefits are .

Please do call your insurance the moment you get your bill and ask them how much you need to pay.
if Pamf used wrong codes, insurance will send it for re processing , it takes upto 30 days .
Until then DO NOT PAY.
Hope this is helpful to someone .

Priscila C.

Listen to the reviews. Avoid at all cost!

My frustration is the same and a culmination of other reviews here. If anyone decides to come here (but please don’t), be very explicit with what you want done and clarify every time that you only want what is covered under your insurance to make sure you won't get billed for things you never asked for.

My issue has been with the billing of my annual checkup. I was a new patient last year and came just to do a routine checkup. Like any good doctor, they asked how's my health been, anything to be worried about, etc. Because this was the first time I have ever seen this doctor, I mentioned a few things I've dealt with the last couple years (e.g. pain in my left arm due to a dog bite that happened years ago), things I believe my current doctor should know! I wasn't expecting any medical advice since I've already dealt with it and my last doctor already treated me and gave their medical recommendation. I was simply clueing this doctor in, not wanting/expecting any medical advice. That got classified as a diagnosis visit, when I was simply there for my annual visit, causing my insurance to not cover it! When I called to get this corrected, they mentioned that they currently cannot do anything about it except submit a claim to get the code changed. They also mentioned that it will most likely not get approved and that I would need to check in 30-45 business days -- getting very close to the date that this bill may potentially go to collections.

I am very disappointment in how this is getting handled. If it wasn't included in my annual checkup, the doctor could have simply said "this conversation will not be covered if you want to chat about it," where I could have made the informed decision and said "no, we don't need to talk about this." I was simply there for my annual checkup without wanting anything more.

Aside from that, the doctor recommended I get preemptive labs done. 5 of 14 of these labs were not covered by my insurance. The insurance claimed those labs didn't have a preemptive CPT code, which (I could be wrong) the hospital knows about. So, I'm also frustrated that they recommended labs not covered by my insurance when once again I was only there for an annual checkup.

I usually research the institution I get check ups with before being a new client, but I came here on my partner’s recommendation, missed the horrible reviews, and became a victim. My partner and I will not be coming back.

Gi D.

We have been going to PAMF/Sutter Health for over a decade. The quality has gone downhill all around -- from quality of care, quality of admin, and help resolving any insurance mishaps. From care perspective, many of the good doctors are shaving hours, so good luck getting an appointment that's less than one month out. NPs are standing in for doctor visits. And it's not clear how they're measuring quality or effectiveness. When my daughter fractured her collarbone, the urgent care sent her home and didn't diagnose it properly. Only after a night of pain, we insisted to have her rechecked.

We had several insurance billing mishaps, and one I'm still very much dealing with that has been extremely frustrating. Sutter Health did very little to help or provide guidance except point fingers at the insurance company. I have to play the middle man and spent hours on the phone with both Sutter Health and my insurance. It's still not resolved. The insurance is covering the visit, but Sutter Health claims their system hasn't updated yet. Even though the ball fell through some crack at Sutter Health, they insist I call insurance (who have already resolved it on their end). Unfortunately you learn more than you need to dealing with this. When things are billed correctly, it's fine, but good luck getting help if not.

A

PAMF Fremont has drastically declined to provide good care and service to its patients. Certain doctors don't even care to listen, it's like you're just a number. While the office staff are incompetent in doing their jobs and giving patients the runaround. Communication is lacking in all areas. My family has been going to PAMF for many years, unfortunately, there must be better options elsewhere. The negative reviews here are true!