Family Psychiatry, Counseling and Wellness - Westlake Village, California

Gloria T.

I had an unfortunate experience with with this center. While my sessions were generally fine, I was disappointed with the refusal to complete a necessary letter for academic accommodations for my law school. The letter was crucial to ensure that my mental health challenges were appropriately addressed by my institution, and despite my requests, I was denied the support I needed.

While I understand that providers have their boundaries, I found the lack of empathy and willingness to assist with this accommodation disheartening, especially given the importance of access to academic support for individuals with mental health conditions. If you're looking for a psychiatry center who can advocate for you in educational or workplace settings, this might not be the right fit.

Kate S.

Great office and appointment staff. Practitioners very supportive and found it pretty easy to get appointments. Definitely 👍👍
Shout Outs to ALBINA & SOLANA who go above and beyond 🙏. Appointment reminders (email and text) always sent ahead of time. Zoom links sent before appointment and never had an issue connecting.

D J.

The administrative staff are excellent. They understood and addressed all of my needs quickly and efficiently. The doctor was friendly and easy to talk to. She listened carefully and addressed my concerns from a deep well of experience. I felt understood, listened to and taken seriously. A good experience.

Yazmin O.

I love my doctor! However..... do not schedule appointments on weekends. No one is there to help you. I had an appointment and never received the Zoom link. I called two phone numbers and no one responded so couldn't join our appointment. I hope they do not charge me the $175 because "missed or not showing up" to the appointment. I have been waiting since before the meeting started and way after and no one has responded or sent me the Zoom link.
Update: one person contacted me 10m before the hour ended and the doctor called me by phone and could finish part of the session. My doctor is nice and understanding and helped me through my anxiety.
Next Monday the office called me and the person insisted they sent the Zoom Link which, again, I never found. I told them that I work remote all the time and I know how these things works. The woman was kind of annoyed but the emails have the evidence of no meeting link sent.

Naia T.

From the moment I called to set up my first appointment I have had the best feeling. Everyone in the office is very kind and warm. I always feel welcomed when I arrive for my appointment. My doctor is very understanding and I never have felt judged or questioned. I can truly tell her anything and everything. The office receptionists are amazing too, they are very helpful and give you all the information you ask for. I have been a patient for over a year now and can solidly say they stay true and humble all the time. I would highly recommend them to anyone.

Danielle D. C.

I would give zero stars if I could. I usually don't write reviews but I had to for her. Dr Saifuddin and her staff are extremely unprofessional. No one ever answers the phone. If you leave a message, you are lucky to get a call back. My daughter's medication wasn't sent into the pharmacy correctly so it was denied by insurance and the office took weeks to fix it. Dr. Saifuddin has the worst bedside manners I have ever experienced. I should have checked the Yelp reviews before seeing her. She has zero compassion. I asked her questions about my daughter and she told me she is not here to assess her personality (we went to her for medication, isn't that part of her job!). She just wants to prescribe and pass you on to see her nurse practitioner. She does not care about her patients at all. Do yourself a favor and keep looking for a doctor. Don't waste your time like we did.

Sasha C.

I am happy with my experience. The services provided by Family Psychiatry has been professional and effective for me as a patient. The zoom meetings allow me to save time and gas. My provider listens to my concerns and makes me feel cared for beyond the scope of medication. The monthly follow up meetings allow me to be mindful of anything I may need to report to my provider rather than getting a high quantity at once and risk going into auto-pilot with an auto refill. This is the best method of action for me.

Shannon G.

My experience here has been only positive. They have a friendly efficient and helpful front office staff. The doctor and nurse practioners are very knowledgeable, kind, experienced, caring, and constructive. They are the best team I have seen through all the years of my medical care in this field. They listen and provide the best one-on-one treatment that I've received. I feel confident in referring them to anyone who is in need of the many therapeutic services they provide. I have been seeing them for approximately three years, and I have always had a great experience. Their in-office atmosphere is serene and peaceful. It's a nice, enjoyable calming energy that you get within the office and with the staff and medical personnel. I highly recommend them from many years of personalized experience.