Emergency Room | Kaiser Permanente Antioch Medical Center - Antioch, California

Lexi Russo

Horrible service. I came in Saturday 9/7 to get a medication I had to get in the emergency room. I waited from 2:30-8:30 pm until I finally got seen and got that medication I was out by 9:15 pm. All they had to do was see my med on my file and dispense it to me.

I was told I had to come back today 9/8 to receive that medication again in the ER and I couldn’t get sent home with it. Well I decided to go to Walnut Creek ER today because in my experience they were always quicker. I was right.

I came into Walnut Creek ER Kaiser at 12:50 pm and right now at 1:57 pm I’m already inside the room, and receiving my medication as we speak. That’s amazing service. They just always have their stuff together. If you want prompt service, go to Walnut Creek Kaiser, They always have been faster for my needs and they are just great at coordinating care, and treat me with much more respect than I have dealt with at Antioch. They care! Their Check in and ER process isn’t confusing either, and you don’t go back and forth to different rooms. The other time I went to Antioch 1 month ago, I went in at 6pm and left at 2am it’s a nightmare there.

And NO outside seating to wait for a ride either I had to use a wheelchair outside that I happened to see.

Plus it’s way confusing, you get sent to tons of different rooms over and over, that seem like they’re not even set up right, it feels out of order. And the check in process takes forever. I’ve never spent more than 2 hours at Walnut Creek in all my years.

PATRICIA SERRATO

Hi! I understand that the emergency room is packed most of the time, and staff is slammed with patients. At Sutter Delta, they have an ETA of patient service. Here I asked one staff member, at the same time I mentioned how Sutter Delta will be prompt in assisting patients with excruciating pain. He just replied, " If you feel you'll get better service there, you can go there. Is that how you communicate with your patients at the ER I'm a CNA , I know hospital staff needs to be more compassionate. What us this? And then why do you put security guards in charge of patient lists at the waiting room, You could hire certified medical assistants, could you?

JIAO SUN

After my child checked in, they asked us to wait outside. My child had severe abdominal pain and had to endure it for an hour. I asked the nurse if I could be faster, and she told me that I needed to wait for an hour. I could only watch my child have severe abdominal pain, which is too bad for the emergency room…. It's very terrible!!

Justin Gutierrez

This is my local hospital, and this ER has definitely done me some good. First off, a few years ago when I was like 8 I broke my foot and went in, nurses and doctors were very helpful and assisting. 2nd time was during covid, when the disease caused me laryngitis, which I was brought to the ER for. They were again, very helpful, and issued me a new inhaler while I was there that actually saved me when my larynx swelled up and I couldn’t breathe

Heather N.

I witnessed  something very disturbing here when I was waiting at the ER. An older gentleman came in because he was having heart problems. He had a limp and a cane. He was very red and appeared to be having a cardiac emergency. He was sweaty and having trouble standing, and he said he was frustrated because he couldn't find the building to do some sort of heart test. The ER nurse was unsympathetic and told him not to raise his voice. He tried to explain why he was frustrated and she cut him off to police his tone further.

She did not direct him on where to go or care at all that he was having an emergency. Then security came and yelled at him to leave when he was not even being belligerent or yelling - he just seemed frustrated and unsteady. He said "fine, I'm going home to go back to sleep." I'm not even a medical  professional and even I know that agitation is a symptom and precursor for stroke and heart attacks, but none of the trash employees here cared. I suspect that he likely died at home based on the condition he was in.

All of the security guards spent the next two hours laughing amongst themselves and making fun of the old man. They were so pleased with the way they used their tiny bit of power to bully an old man that they told everyone who would listen the story of how they kicked him out. I've seen other things here with the staff, but this is the one that disgusted me the most.

Emergency departments are supposed to have staff who are equipped to handle crises where people are not at their best. I didn't realize that when you are in a crisis, the emergency department can say, "you're not being polite enough, so I'm going to let you die instead of helping you". Truly the most important thing here is the ego of the nurses and security guards, not saving lives. It's safer to take the drive to go to an emergency room somewhere else than risk your life with the "hero" staff here.

Donne Knudsen

I had to recently bring hubby into the emergency room here after he fell down the stairs, hit his head on the steps and got a deep gash above his eye that had a large amount of blood streaming down his face. Initially, it scared the crap from me because of all the blood. I just kept telling myself that head wounds bleed a lot. However, it was his extreme dizziness and instability standing and walking that had me fearful of a concussion. Hubby is 67yrs old.

We had just recently moved to Rio Vista, CA where there are absolutely no medical facilities. The Antioch emergency room was almost 20mi away and took more than 30min to get to and this was a time of day where there was very little traffic and had it been during the morning or early evening, it would have been about an hour to get to. While this was an emergency, it wasn't a life or death emergency. If it had been, hubby could have died before getting emergency care.

Anyway, we spent 3.5hrs sitting in either the waiting room waiting for hubby to be seen or sitting in a hallway with a bunch of other patients who were also waiting to be seen or get care. Kind of weird how they moved us from waiting in the main waiting room to waiting in a hallway.

Overall, the care was adequate but the service needs some improvement. Having relocated from SoCA (LA) Kaiser to NoCA Kaiser, has not been an easy transition. This whole experience has us deciding to move from Rio Vista to somewhere else where we are closer to emergency care. Right now, we have Kaiser because that is what hubby's employer offers. When we retire in a couple of years, we will not stay with Kaiser.

jose castro

Not an emergency room. It’s just a big waiting room. Came here with for my wife. Arrive at 2 am. 6 am she saw a doctor. As we’re waiting in the waiting area no nurses to be seen. That is until donuts and food arrived and they all came out to get their food and back into the back rooms. They were not rude. Just don’t seem to care. And seems like Kaiser is ok with that. It’s like I’ve been told “Kaiser is just a big insurance company that owns hospitals”.

Joanna Jeremy

Worst ER ever. Nurses are nice but the doctors are obviously just trying to save kaiser money by refusing to do procedures that make the most sense. I went there last night, with what I think might be a torn meniscus. Can’t walk on my left without the knee locking up or giving way. Pain has been bad and I haven’t been able to sleep in several days from it. The clinics are backed up and getting a in-person appointment in a timely manner is impossible. At the ER The doctor offered an x-ray and a knee brace. He acknowledged the x-ray will not show soft tissue injuries but refused to do an MRI. After a 4 hr wait I got an unnecessary procedure (X-ray) and a poor fitted brace. Not sure what standards of care they follow here. After much advocating he agreed to order an MRI which I must wait for on the outpatient world with no specific time frame of when it will be done.